"In the summer of 2000, I heard several good things about about Littleton HD. I started calling them in March of 2001. I was told the name of the sales manager, and I spoke with him several times on the phone. When he started accepting deposits on 2002 models, I made an appointment and drove up. When I got there, I was given a sheet of paper, and told I had to sign it. The terms on this paper were ridicules and insulting. Basically, all bikes are 20 grand, and you have to agree to pay that up front. When the bike comes in, they will make any adjustments that they feel are appropriate to the price. If you don't take the bike for any reason, you agree to let them keep the $750 deposit. After the bike comes in, you agree to be charged a $10/day storage fee until you pick up the bike, even if it's winter. There were other conditions, but you get the idea.  I told the sales manager I thought the terms were unreasonable, especially for a local customer (note that I'm not the same "RB" as the guy from RI). He insisted that all other dealers are at least 5 grand over MSRP, and so his deal is a bargain. When I quoted what other dealers where really charging, he just refused to accept it. To top it all off, I thought his attitude was really lousy. I'll be taking my business elsewhere." - RB 7/01

"I purchased a new bike from here November of 2003. Being 150 miles away from the dealership they were up front about the prices over the phone, unlike most dealers in MA who were uncooperative unless you came in person. The $1200 I paid over list they gave me in parts that I chose from the '04 catalog. The sales staff was welcoming and friendly. As far as service goes I have yet to have it serviced, but was told if I call and let them know I'm coming that they'd be able to accommodate me. One small complaint is that the down payment must be paid for in person. Two and a half hours one-way to hand over a check is a little disconcerting, though it was good to shake hands with the staff and work out the details in person." - DH 12/03

"I bought a new FLHTI in march 04. I had looked at a few dealerships in NH and Maine, no other dealer compares in this area. Littleton Harley gave me a call with a quote. They sell there bikes at MSRP. They told me all there bikes came with the Harley security system and told me what shipping and dealer prep was going to be, I added those numbers up and the total was a few hundred over MSRP and that is what I paid. they are not high pressure. they are however extremely friendly when you have a question or are ready to buy. You never wonder after you leave if you could have received a better deal else where. I haven't had my bike serviced yet but the service manager went over the whole bike when I picked it up and he to was very good to deal with." - DS 04/04

"Just had my TC88b go out of time (gear spun on crank that runs counter balancers) and called my dealer, did not want to touch it. Called several other shops in the NH area no one wanted to touch it until I spoke to HERITAGE HD and they said sure they would see what they could do for me. I had not spent a dime in there shop until that day and they were the only shop willing to help, many thanks to the folk there and I'M back up and running thanks to them and I will continue to support there shop." - ES 8/01

"Smaller shop with more personal service. MSRP plus $1K to $3K. Helpful service department. The parts guy is a little gruff, but he's helpful and knowledgeable. This is a good place to do business." - ST 03/02

"They took me out back to see some bikes. They didn't have what I wanted, but had one coming in in April 04. I think I paid about 2000 over MSRP (I paid 20,000). This included a 4 year warranty I was told. I bought about 3000.00 worth of extras to be put on the bike when delivered. Extras promised to be put on at no labor cost as long as they were put on at time of delivery. I picked up a couple things around Christmas from Heritage, brought them in before I picked up the bike, they charged me labor to put those pieces I bought from them at Christmas. I cried "foul" to no avail. They also charged me labor to install the Screamin Eagle stage 1 kit and re-flash claiming "it was an internal installation, not external. Therefore it was not included in the labor free clause". "Foul" again...to no avail. Also have not yet had my chrome peeling hand grips replaced yet, as every time I ask, they seem to be out of stock. Gave me a bunch of crap about voiding my warranty if I used anything other that HD oil in the bike too.  As soon as my warranty is up, I think I will find an independent shop. If I had to do it again, I would shop around for an MSRP dealer anywhere in the country and have the bike shipped. I would have an independent shop do my work." - BM 02/05

"The folks at Monadnock Harley treat their customers right. They sell at MSRP plus freight. There is no BS and no pressure. When I picked up my new Heritage they took all the time I needed to answer questions. The bike came through with a small scuff mark on one saddle bag and when the mechanic was going over the bike with me he pointed it out and said they had already ordered me a replacement. It would be installed at my convenience. You will have to wait for the bike of your choice but it is worth it to save the extra cash. Which you can put into the bike in options you want." - BH 11/01

"I just visited the Monadnock H/D dealer from the Boston area to check out their inventory and pricing in my quest to buy a bike.  Their inventory was relatively small compared to some of the larger stores.  The sales staff was curious and asked if I needed assistance.  He also noted that every bike in the store was sold.  When asked about their future stock, he noted that they were sold out for the entire 2002 and 2003 seasons.  They sell at exactly MSRP and had sold their allotment of 150 bikes to the 300 people that are in their lottery of sorts.  Apparently, repeat customers and those that have their bikes serviced there are given preferential treatment.  How do you get on that list?" - PP 03/02

"I thought these people were a scam, nobody could be that good! I put my order in for a new 2002 Sporty at MSRP. When the bike came in I met the salesman who introduced me to the parts people, the owners, and the technicians. My bike wasn't prepped yet but the technician moved three other bikes out of the way so I could sit on it - it was great. The technician and salesman talked me into NOT buying about $400 in accessories - 'Shouldn't be necessary and you can always get them later'.  I was told I could 'wait for a nice day' to pick up the bike, they answered all my questions, wished me luck, and said 'hope to see you back'. Monadnock H-D is almost 60 miles from my house and there are three closer H-D shops but this is the only shop I go to." - JS 03/02

"MONADNOCK H-D has got to be the best HD shop in the U.S. It's a small shop of honest, friendly, knowledgeable techs, sales, and parts people. The salesman knows his bikes and will advise you to get the right accessories, not the most expensive. Bikes are sold at MSRP and to be fair names are drawn from a lottery at the start of the year so it depends on the draw and you have to wait. I pass several closer dealers to do all my business here and I keep meaning to thank the owners for letting me be a customer. Plus it's a great ride in beautiful country to get there."- JS 04/03

"The Owners and staff at Monadnock HD are top shelf. Not only do they sell at MSRP, they still know the meaning of two very important words that many have forgot: "Customer Service."  I bought a new 01 FLH from them after shopping many dealers in the NE area. The dealership is a75 mile ride from my house, there are three dealers much closer to me that I shopped. I won't mention who they are. Just my biggest reason for not dealing with any of them, not even for a quart of oil. MSRP plus $3000 to $5000. I won't go into the other turn offs. I started riding a Harley before I was old enough to have a drivers license, started looking into a BMW LT model before I met the folks at Monadnock HD." - TC 04/03

"Monadnock H-D provides excellent customer service. They sell their bikes at MSRP. Why would anyone pay a penny over MSRP, when you don't have to?? Need I say more!" - GV 05/05

"Aug 2000, on way to NH/VT HOG rally, was given a price quote directly from the owner, on my dream bike (2001 FLSTCI) for 3rd phase.  3 days later, called owner to order bike and was told that he wouldn't sell to anyone outside his local area, because he would lose residual business (I live in NH only 100 miles away!!!).  I'll never deal w/Twin States  HD now." - HM 02/01

"I brought my bike in for an air cleaner kit install and a re-jet.  They installed the air cleaner incorrectly (neglected to use the kit's mounting brackets so only the intake manifold gasket was holding in the carb and air cleaner) and lost parts that came with the kit, broke off a piece of the carb body when they removed the idle mixture screw cover and never changed the jets.  Because I brought my motorcycle to Twin States H-D first, there's more work for me to do than there would have been had I done it myself." - NB 8/01

"Limped into this dealer with a lot of valve clatter while on the road. Techs diagnosed something amiss in the cam chest and got me right in. The owner authorized the techs to work late if necessary in order to get me back on the road. These folks gave me the red-carpet treatment as well as getting the bike squared away, which turned out to be disintegrating cam tensioner shoes after 60k on the clock. Can't comment on prices or practices as I didn't do any shopping." - TM 09/02

"My brother recently purchased his first Harley from this dealership.  He could not stop talking about what a great experience he had.  I am now buying a Harley from the same dealership.  They have been great working with me making sure everything is just right.  Their prices are very fair and they do NOT take you for granted.  Two thumbs up." - MT 11/03

"Manchester H-D deserves some attention for the outright screwing they've done me. I went to Manchester H-D October 7 1998 and filled out a buyer's order. Manchester H-D will not accept deposits and they will not sign the purchase order until they actually deliver the bike (covering their ass). I should have known something was up then.  They promised March/April 99 delivery. It didn't happen. It wasn't happening in May either (per dealer). They want a good $2400 over MSRP for a 99 Fat Boy.  The fact that the salesperson sold my bike to someone else only because I got Harley-Davidson Corporate involved tells me they are not a dealer I want to be involved with. They misrepresented delivery time, did not answer my numerous phone calls, and they were very rude every time I did get through on the phone. Especially rude in person. I'm not sure if they are stealers but they are certainly assholes." - JT 7/99

"At Manchester Harley in Manchester NH, and Nashua Harley (same owner) $8200.00 for a white Sportster 883 Hugger. $22,000 for an injected Electra Glide Classic, $17,050 for a Night Train. The prices almost made me puke. My wife over heard the manager trying to justify the prices to a would be customer by saying that these were "fair market prices"." - J 8/99

"Don't buy anything at Manchester H-D those guys are the biggest feculators around. After waiting a year they sold my Fat Boy to someone else (more cash) and told me mine hadn't come in yet. A call to a VP at the motor company enlightened me to their practice of taking the sold sign off the bikes when cash is offered (above their already $3000+ over MSRP.) The VP at the motor company (to be fair to H-D) did square me away with another dealer in the area who was accommodating and fair. If you live in New England DON'T even consider Manchester." - WD 5/00

"New bikes are $4,000 to $6,000 over MSRP. They bolt on a bunch of chrome and mark the bikes way up. There is always a good supply of new bikes on the floor. Example: 1998 883 Sportster (used)- $8,995. Huge store with a nice lounge including a pool table. Parts people are friendly. Tons of poser crap. They also sell Buell and their own custom bikes (big bucks)." - ST 5/00

"These Stealers not only sell H-D but also Buells. I own a 2000 FXD and want a second bike-a Buell. I saw the bike I wanted and asked the salesman If I could hear it run, as it was used. He replied that they never let customers do that. His reply was," buy it then you can hear it run"---NO THANKS" - JS 7/01

"I visited Manchester H-D last Saturday. Rather than order a new bike, I would like to try to find one to my liking off the showroom floor. I was excited when I saw their sign reading that they had 15 new Fatboys in stock. When my wife and I walked in, they were all $19-21k. Then a salesman walked up and didn't introduce himself, just began by telling me how good a deal he could give me, and how he said he could take $1500 off the price if I bought one today (blah blah blah). I'll be taking my business elsewhere, or anywhere I can get a new FB for MSRP. There is no need for any dealership to charge more than MSRP in today's market." - JH 02/02

"MSRP + $5K to $7K. 883 Sportsters for $9K. Sales staff with a take it or leave it attitude. Nice boutique. Pool table. Big parking lot. Good variety of parts. Personally, I wouldn't buy anything from these rip-off artists." - ST 03/02

"The dealer has had a change of ownership. Also attitude. Yes, there is still the 2k-4k markup but they don't beat you up w/poor attitude as in the past. There parts and service depts. are great to do business with. The techs are  clean ,sober ,courteous and will spend time talking options w/you. They rebuilt my crashed Cyclone-did it promptly and well. Did some warranty work on it also. I like `em." - BO 10/02

"I have had a great experience with Manchester H-D. The salesman wasn't able to quote over the phone but reassured me that the pricing on the bike I wanted was going to be where I wanted it. Bought a new Sportster at very close to MSRP.  While negotiating the price I was treated respectfully and courteously. The salesperson I spoke with answered all my questions and was very helpful with suggestions. They have a great showroom and the service dept. seem easy to talk with. I will definitely be back to Manchester HD when it's time to upgrade!" - MG 04/04

"The problem with this dealership is that it is being run as one would run a car dealership. The dealer will sell a Bike at near MSRP++ if there is no trade. If you are considering a trade go and get a colonoscopy instead or perhaps a lobotomy. I've been there twice, and both times I was given trade values of $2000 and $6000 UNDER wholesale value on machines in PERFECT condition. I was given a lame brained excuse why they were not giving me fair value. Then I checked their prices on used similar inventory - CRAZY." - BO 01/05

"Sells bikes for about $1K over MSRP including extended warrantee. Friendly people. $48 per hour for a mechanic. Sign-up for new bike list starts April 1st." - ST 5/00

"Just bought 01 fxdwg2 5k less than Manchester H-D. Sales, service and parts people are great no bs here." - JB 02/01

"Smallest of the HD shops in the area. MSRP plus about $1K includes extended warrantee. Very pleasant staff. Good parts department. Lee and Steve (service writers) are great. Mechanics are good, but not great. See Rick in sales on April 1 to order your bike. You will probably have to be from NH to get a bike, but if you schmooze him a little, you never know what will happen. Take some doughnuts for the staff and tell Rick that Steve with the Blue Geezer-Glide sent you. This shop is my first choice in the Northern New England area. They want your business and will do their best to give you a fair deal." - ST 03/02

"Went to buy a leather jacket at Meredith D-D Dec. '03. Saw the jacket at MSRP...no problem..."wait, we are having a men's day sale next Saturday". Great, I came back the next Saturday only to find an orange sticker over the MSRP price, you guessed it, it was inflated to cover the sale I guess. What thieves. That is so unethical. While I was there, I saw the 04 RK Classic in Smokey gold sitting on the floor. I had to have one. But, alas, Meredith H-D was not getting my money. So off to Heritage H-D in Concord, NH." - BM 02/05

"Seacoast HD charges about $3K over MSRP for new bikes. Their service department charges $64 per hour for labor." - ST 1/00

"I had a great experience at Seacoast Harley Davidson.  I bought a 2000 FXST Standard. The price was 16,388 out the door.  This price included the first two service appointments. I was treated like a king. Excellent service and the people are all extremely friendly. They have a lot of activates for customers thru out the year, as well as a top notch parts and  clothing dept. The reason I bought here is because of their great rep for customer service after the sale as well." - EM  02/00

"New bikes are $3,000 to $4,000 over MSRP. Mechanic is $64 per hour. Their best mechanic, Willie Huber recently left for a private shop. They are building a brand new 56,000 sq ft store. They are nice enough people but they are too close to an abundant supply of yuppies with money." - ST 5/00

"I have used Seacoast for Service on my Buell for the last 3 years and I can say nothing but good things about them.  Their service department is  knowledgeable and professional.  Now if only they would become a Buell dealer." - FO 02/01

"MSRP + $5K on pretty much all bikes. The last time I let them work on my bike, they screwed up even the simplest items. This place has a great boutique and a pretty good parts department. Go elsewhere for a new bike." - ST 03/02

"This is one great dealership.  Brand new facility with an unlimited supply of new bikes in stock, extremely competent sales and service departments, great P&A variety and availability, a broad motorclothes selection and friendly caring employees.  My experience with Seacoast has been nothing but fabulous and we have purchased several bikes from them over the past two years." - VT 03/02

"Stay away from this bunch if you are trying to buy a bike at reasonable prices. They marked up the V-Rod to $25000 and were proud of the fact that they had already sold 10 at that price.  I tried to buy an FXSTDi for $19,100, still above list.  They declined the offer despite the fact that they have 150 unsold bikes.  I contacted Spirit HD in Pittsburg via email. They are honest upfront guys.  They sell at list, and list what they have available on their website.  I'll buy from them have it shipped and still save $700." - BN 03/02

"My wife and I have bought twice from Seacoast and been treated fantastically each time, we had one problem last year and it was taken care of to our satisfaction immediately. Service department has always been more then willing to work with us on our tight schedules. The bonus is one of the largest and most modern Harley stores we have ever seen along with a staff that really seems to care (not common these days)" - SM 04/02

"I have to tell you, Seacoast H-D has the best customer service I have ever seen. You might pay more there, but they treat you like Royalty. They always take care of problems right away, and all the people know your name and make you feel like part of the family. I don't mind paying more, when the support is flawless. My CAM bearing went last year, they had it back, fixed in three days. And this was during the crazy season." - EM 04/02

"I purchased a 2003 FLHRCI at Seacoast in October 2002.  I put my name on their waiting list for a 2003 earlier in the summer, received a call much sooner than I was told to expect it.  I was charged about $4K over MSRP, and I traded a 1999 Softtail, which they gave me about $2k over blue book.  Seacoast puts people who buy bikes from them at the top of their priority list for service.  If you live in the area and you want to have your bike serviced at Seacoast you better buy it from them or be prepared to wait.  They charge top $ for everything, however they also give back in the form of many party/sales/rally events for their customers.  They provide a lot for local charity/service organizations in the community in the form of donations or use of the facility.  They provided the facility for a huge a "support out troops" rally as well as providing the facility for MSA courses all summer just to name a few.  I would recommend that anyone in the local area interested in a new HD buy it at Seacoast, they give back to the community, which makes me feel better about paying extra." - DN 05/03

"Gigantic boutique dealer. Prices are about $4,000 over MSRP. All employees  are helpful and some are knowledgeable. Service was $65 per hour the last time I checked. It sometimes takes 2 months to get anything done. Too many Massachusetts yuppies willing to pay too much have made the service department less than desirable. My last service experience was not good, but they usually do it right. I like the parts department. They are well stocked. Unfortunately, they don't carry any aftermarket stuff. The boutique has a lounge and Coke machines. The local HOG chapter is active. The customer appreciation days are good because the food is free. I give them a C-, mostly because of the high prices." - ST 08/03

"I bought my first HD from Seacoast and will be going back to get another, sales staff was friendly, prices were good (MSRP+ setup) and the service department goes out of their way to satisfy you.  On one instance I had a minor service performed and the policy is to have the bike returned in 48 hours, they did not meet this so to compensate me I received $$ off the service and my bike delivered to my home!  Now that is really caring for the customer." - RC 03/04

"I had a very good experience with them on my way back from bike week . My rear tire needed to be replaced and they told me we can do it in three hours. The job was done in 45 minutes! That was one fast tire change and I was on my way. Thanks again." - BS 07/04

"I live and work within 10 minutes of Seacoast H-D. Absolutely beautiful dealership. Nice parts dept. Nice parts counter people. All that glitters is not gold. I was dismissed by the G.M. and given a sarcastic lesson, publicly, on the economics of supply and demand, in front of four of his salespeople. All this after I had offered him $1500 over list on a 2004 Screaming Eagle Electra Glide. He held firm at $4500 over list and told me I was "lucky" because these are limited and if I didn't act quick, I would lose this one and wished I had taken the "deal". I purchased the bike for MSRP. $28500 at Plourde & Plourde. It cost me a one phone call and the next day off from work and 8 hours of beautiful Maine scenery, but I saved the $1500 that I had offered over retail and all of his extra mark up. It is really a shame because I run a local business, and wanted to buy there. The General Manager missed out on the big picture. Since the purchase of my bike, I have spent about $14000.00 on motor work and customizing, right across the street at Seacoast Choppers, and I will never even dream about giving Seacoast HD my business." - CF 05/05

"I bought my Electra Glide Police from Seacoast. My experience with the sales department at seacoast was one of filling my head with how well maintained and serviced their police bikes are, and what a great deal they are for the first time buyer working on a budget. After the salesman told me they "don't" deal on the price of bikes, If I'm not willing to pay the asking price, the next guy through the door most likely will, I proceeded with caution. Finally after a few trips back and forth looking at the police bikes I decided to go ahead a buy one. Dealing with the financing end of things was a breeze, with in a few minutes I was approved, picked the bike up, everything was smooth as glass. On the way home I stopped to show some friends the bike, and it wouldn't restart this problem pretty much went on for a few days. I called the dealer, they agreed to come and get it. Received a call from the service dept, bike was done, nothing found wrong with it, and told that if I knew what I was doing I could have started the bike right up. They found nothing wrong with the bike, but it never had this problem again. I've had other problems with this bike, and would have paid the repair cost from my own pocket, before I'd return to sea coast HD and have them fix anything! I've gone over to another dealer, whom I feel is a lot more in tune with their customers and their needs. I ended up at a much better dealership, and have spent a lot of $ with them." - MO 10/05