" I had trouble with the routing of throttle cable since my
Springer was new. The original cable had been kinked Missoula tried straightening it without success, so they replaced it.  It became apparent on the way back from Sturgis this year that it wasn't the correct cable.  We stopped early and spent the night at Belgrade to have see if they could replace it. My bike was still under warranty. At first they said they couldn't find anything wrong with it.  I pointed out how short the cable was, they were interested in replacing the cable until they realized that my scooter was under warranty.  Then they did not want to have anything to do with it.  From the owners mouth, "it sounds like a problem for Missoula, not us".  I asked him if would not warranty another Harley not bought at his shop, before he would answer he tried looking up the cable to see if he had it in stock.  He did not, so the rest of the argument was over too.  And yes I do wonder if he had the part in stock but, said he didn't just to dodge me.. never know. Still I thought it was pretty incredible that he would even suggest that he would not warranty a bike was not sold through his shop." - Q 1/00

"During Sturgis '99, my mate and I rode to Montana from Virginia.  We stopped in Belgrade and had the local dealership do an oil change.  The dealership was quite busy but worked us into the lineup, changed the oil and then we proceeded on our way to Glacier National Park. By the time we reached Glacier, I noticed I was losing oil but could not yet tell from where.  A quick cleanup of the bike the next morning (99 Heritage Softail) showed that the oil was leaking from the filter.  Assuming it to be a faulty filter, I determined to keep an eye on it and we would head to the nearest dealership when we left Glacier.  The nearest dealership was in Great Falls, MT - some 150 miles away.  In 150 miles, I went through 6-8 quarts of oil, my oil pressure dropped to zero and my oil temp gauge was reading 260+ degrees.  Both the bike and myself were covered in oil and were enveloped in white smoke.  As I pulled into the Great Falls dealership, where my bike spewed the last of her oil onto their parking lot.  They let her cool down enough to handle, removed the oil filter and the stud it screws onto came with it.  I had also blown a head gasket, most likely due to heat.  They did the repairs (stand up guys - kudos to them) and said that it was their educated guess that the oil filter had been over-tightened causing the gasket to break (thanks to whoever changed the oil in Billings).  I used Richmond Harley Davidson on my return to Virginia and was told that the lifter noise and valve tapping I was hearing was due to my windshield rattling.  I had it in the Richmond HD shop at least 3 times (once to install a cam) after that incident with complaints of engine noise and overheating.  I finally took it to a local independent repair shop that ended up rebuilding the top end last summer because of the scored cylinder walls ($1200.00).  She is back in the shop because I am still having overheating problems and I am expecting at least another grand to go into her.  All stemming from an oil change in Belgrade HD.  She's only 2 and a half years old!  BTW, I did call Harley Corporate who's stance was the bike was out of warranty by the time we discovered the damage and it wasn't their problem, regardless of the fact that one of their certified dealers was the cause." -DJ 5/01

"I have had good experiences with the folks at Yellowstone H-D.  The owner supports our local club, and helps organize tours.  I bought a new Hugger from them in 2001.  The service is great.  Sometimes they sell parts 10-20% off retail price." - WM 7/01

"Yellowstone HD at Belgrade MT, has the benefit of a new service manager, Dan. He has been the go to guy here in Lewiston, ID for many years.  He has run his own independent shop here, where he has earned a great reputation.  Not only a fine wrench with reasonable prices but, he's more than happy to talk you through projects if your inclined to do some of your own wrenching.  In the era of high prices and low service he is the exception to the norm.  So to everyone using Yellowstone HD, our loss is your gain.  Recently, at the yearly toy run, nearly everyone I ran into mentioned how much we are going to miss him.  Latus HD in Spokane is talking about putting a dealership here in Lewison, most of us here would rather have Dan back." - GQ 12/01

"We stopped by on the way back to Washington from Minnesota and the parts counter-person I asked for help was rather snooty. We felt she snubbed us because we were not riding a newer Harley and were on an Evolution. We both felt very out of place and uncomfortable at this dealership and will not stop in again." - GG 10/03

"This dealership sells at or near MSRP I have also had work done to my bike at this dealership and the service people were nothing but friendly and took the time to explain what was going to be done on the bike." - SG 01/04

"I've bought 2 bikes from YHD over the past 3 years.  Sticker prices are slightly above MSRP, but they can be talked down to MSRP.  They're not likely to throw in extras.  Prices seem to have dropped closer to MSRP over the past couple of years.  Very friendly and professional staff.  Excellent long-time owner who has built the business up.  Service manager, mechs, parts folks, have all been there as long as I've visited this business and there doesn't appear to have been much turnover (which I think is good). The service manager, who does a lot of wrenching himself, has a lifetime of experience wrenching - he's good.  I think they're all knowledgeable and experienced and I trust them.  My only criticism is that I think their shop rates and service prices are higher than other dealers in MT.  They can also get very busy in the time period surrounding Sturgis because they're right on I-90 and get the Rally traffic coming and going; so, it can be difficult to schedule maintenance in the middle of the summer.  During the last few riding seasons they've stayed open 7 days a week, 8:00 to 7:00." - BR 03/04

"I lived in Billings for quite a few years and bought my `99 RK from them. I now live in central Nevada. I had problems with the bike and talked to both Reno H-D and CC H-D to no avail. (cam brg.) I contacted Beartooth and explained the problem to them and they told me if I would get it up to them they'd take care of it. I loaded it in my trailer and headed for Billings, about 1200 miles. I took it in on a Tuesday morning and was told I could pick it up on Thursday. This was a major repair and this is a very busy shop!  It was all covered under warranty with no questions asked. I've never been in a friendlier Harley dealership in my life! It's a small shop with a very large concern for customers. It's a shame we don't have a dealer like this in Nevada! When I go to buy another Harley (which will be soon) I hope that Beartooth will sell me one. It'll be worth the trip!" - PO 09/02

"A friend and I were returning slowly and leisurely from a 1000 mile Saddle-Sore ride, and a foot peg broke off his Honda.  Knowing that most Honda dealers don't carry a lot of aftermarket parts for cruisers, we stopped at Thunderbolt in Butte hoping not to get beat up.  What we found was a group of guys (during the first days of Sturgis in 06, I might add) who took time to bring his Honda back into the shop, re-tap the metric receivers to handle English bolts, and set us up with a standard set of Harley foot pegs.  The extra work cost nothing.  These guys are worth going to for anything you need!" - MF 09/05

"This Dealership is First Class all the way!  The sales and service staff are extremely pleasant, knowledgeable, and accommodating.  They really added the personal touch when they sold me a 2000 Convertible. I would recommend this dealership to everyone!" - CE 10/99

"Missoula, about 1350 over MSRP, that price included the 500 & 5000 mile service (99 pearl Springer).  Require a 10% deposit on order.  Upside, they have warranted my primary case and changed it 3 times for defects. Downside, another simple problem the routing the throttle cable took 4 visits to get right.  My second bike I've bought there, very friendly and make you feel at home kind of people." - Q 1/00

"A few weeks back the wife and I bought 2 custom Sportsters from them; hers an 883 and mine a 1200.  The price was right in the MSRP ballpark and was still able to talk them into taking $1025 off the 2 bikes.  Grand total around $18,500 for both w/ none of the "I'll take 500 off if you buy it today" BS. The 883 was having some slight carb problems but they took care of it quickly. Everyone in there was very friendly, courteous and helpful toward a couple newbie riders.  It was refreshing!  I don't know anything about the Missoula store, but when I'm ready to buy a couple more.  You can bet I'll be giving my money to the Kalispell MTHD shop!" - MF 06/04