"I recently purchased a 2000 Fat Boy from Worth South.  I paid over MSRP, but at least I did get the bike I wanted and didn't have to wait a year for it.  They really are very nice to work with and have called me several times to make sure I am happy. I can't say anything negative about them, they were great." - GW 1/00

"All 3 of the Worth H-D stores in KC Mo. are stealerships. I called each of them looking for a 2000 FXD Superglide, MSRP $11,300 and was quoted $16,800! This is the reason they have bikes sitting on their floor. I think the customers will remember this treatment when sales slow down. Needless to say I went elsewhere." - SS 1/00

"This place and its two sister stores, Worth H-D North in Gladstone and Blue Springs H-D, is definitely a "stealer"! They mark all their big twins up about $5,500 over MSRP. They cater only to the wealthy. Of three salesmen I have talked to, one was friendly and the other two were on the arrogant side (one was in Blue Springs). They do not take orders, putting all of their allocation directly on the show room floor. If you don't care how much you pay for a new or used bike and just HAVE to have one today, then buy it from one of the Worth H-D dealers. They have a lot of bikes to choose from. But if you want to pay what these bikes are really worth (no pun intended) don't buy from Worth. Shop around, even as close as Central H-D just across the state line in Johnson County, Kansas to save thousands. Or try Lincoln, Omaha, or Grand Island, Nebraska. Or Joplin or Springfield, Missouri. You will have to wait a while, but at least you won't be helping to drive up these outrageous prices. The parts department was courteous. I haven't talked to anyone in service yet." - SM 3/01

"I have been a member of the Greater Kansas City HOG. Chapter here for 3 years and never missed a meeting, The president and a salesman at the South store still doesn't even know my name, I have spoken to this man more times then I want to remember and every time he looks right through me, like I don't exist because I don't fit the little image that this chapter has. It is a shame that they have to act this way, I have quit going to meetings and all functions of this chapter because of this attitude and I am not the only person that feels this way. Don't even get me started on the attitude the salesmen and service people have, I have stopped buying HD parts all together because of it. Aftermarket and small independent shops are the way to go." - JB 8/01

"Been going to Worth's for over 9 years and haven't seen one person carrying a gun to force you to buy from them. I have nothing but respect for the owner, she runs a FIRST CLASS store that Willie G would like. From the G/M down she hires nothing but the BEST. The HOG Chapter is one of the biggest in the USA and I our officers are second to done in dedication to the club and all the activity it gives our members to participate in." - HH 04/02

"What a great dealer!  I have bought 3 Harleys in the last 6 years.  The first one was from Central HD across the state line in Kansas, the second was from Worth South's sister store up North of the river in Gladstone, and my third was from Worth HD South in Belton.  I guess I was in search of the "perfect" Harley dealer. I began to think it didn't exist until I found Worth South.  The owner really cares about her customers, and you can plainly see that her feelings are shared by her outstanding staff.  When I first walked into Worth South (after what seemed like forever trying to find it) I was greeted with huge smiles.  Now, a year later I still see those same smiles.  I also need to mention the excellent service department.  The service is always done correctly, and my bike is always spit-shined and filled with gas before it is delivered back to me.  Worth HD in Belton is tops in my book.  I recommend them to anyone who asks." - JW 04/02

"I have just had the worst experience in my 27 years of owning and riding Harleys. I have heard for years how great this dealership was supposed to be so I took my 98 Heritage there to be serviced, that was a mistake, in the first place when I get my bike back it was filthy, greasy handprints all over it, on the seat, the grips and my new whitewalls were absolutely filthy. I mentioned to the service person the state it was in and got a cold stare and the response...there's a car wash down the street..... guess they didn't want my business. Believe me they will never get it again and I have nothing but negative comments about this stealer. The parts desk people are just as bad, its like if you don't spend all your money with them they don't want to wait on you or have anything to do with giving you any service. I tried to speak with the lady who owns this store and she completely ignored me....guess I didn't have the "look " that all her other customers seemed to have. I don't know why they have to act this way. I had been nothing but nice to these people...oh well guess I'll go back to Central HD. " - JB 05/02

"This stealer is way over-priced at $5,500 over MSRP! Not to mention the salesmen's attitudes. They will tell you anything about the lower priced dealers to get you to buy from them. They have used scare tactics like "they can't guarantee you a color, ship date, etc.". They also claim how much better their customer service is. I don't care how much better their service or anything else is, I'm not paying $5,500 more than I have to for anything! Do they think we are that stupid? Apparently enough people are, since they sell a ton of bikes to somebody. I'm sure they are laughing all the way to the bank too! I have saved thousands of dollars by just driving 200 miles or less to buy somewhere else. There have been no repercussions from their (or any other dealer's) service department for not buying from them." - SM 08/02

"This dealer charges over $5,500 over MSRP on new bikes! Lots of bikes on the floor since not that many people are foolish enough to pay this price. You can drive less than 200 miles and save thousands of dollars. They wanted over $19,000 for a bike identical to the 1999 Road King Classic I had just bought for $15,500. Same accessories and everything! The only way to drive down the prices in KC is to boycott these stealers (all three Worth-owned stores).  There are much better deals to be found if you just give it a little effort (like by looking here on the Dealers and Stealers site)." - SM 08/02

"Summer of 01 went shopping for a bike after 10 year hiatus. When salesman found out I wanted a used low mile Evo instead of a brand new twin-cam , he lost interest, never offered to check with this stores 2 other locations. Bought a 97 Fatboy with 4600 miles from local jeep dealer that sells used HD's as well as being and Indian, Big Dog, Panzer & Texas Chopper dealer, was treated GREAT. Went back to Worth North, bought $2200.00 worth of leather, helmets, boots etc, was treated great. On subsequent visits salesperson did not have time of day unless we were there to spend big $$$. Fathers day weekend 01 got hit by a cager. Over $9000.00 damage to bike , took back to Worth because I wanted HD shop to rebuild. Cager's insurance paid bill. Did not get bike back till October 27th. (several BS excuses for delays including stopping work to fix CUSTOMER bikes before and after Sturgis rally). Took bike to a charity ride for 9/11 victims day after fixed, broke down 70 miles from home. Towed back to Worth. When I presented tow bill to service manager his reply "you expect me to take care of that"? Need I say more?" - LW 09/02

"This is another one of the Worth "Stealerships" in the Kansas City area. The Worth family owns all three stores and has set the prices in the area to several thousand dollars above MSRP. They basically have a monopoly in the area. It makes me sick to see people waste their money there when so much better deals can be found in other cities. I found a brand new Softail for thousands less (MSRP) just a two hour drive away and I only have to wait one month for the bike I want. Don't support this type of price gouging by buying from them. We should boycott dealers like this and when they can no longer sell bikes at these prices they will have to bring their prices back to what they should be. There is still a very good profit margin built into the MSRP price." - SM 03/03

"My brother-in-law just had the worst experience with trying to buy a 2003 Sportster Custom.  He was very excited to be buying his first motorcycle and a Harley.  The salesperson he dealt with pressured him very strongly and that just turned him off big time.  Gail's wanted $500 immediately which my brother-in-law reluctantly provided and then they wanted a $187 document fee.  When he asked why did docs cost this much he was told that's just the norm.  Too much pressure and add on costs caused him to kill the deal.  He went to another dealership where the experience was no pressure and all costs explained fully.  He bought his first bike at that dealership. I'm just glad he didn't give up.  I assume that Gail's HD is doing so well that the sales staff isn't interested in good customer relations." - LS 04/04

"Their prices are about $5500 over MSRP otd. They have a good selection of new and used bikes on the floor, but I can't believe anyone would pay these prices! The Worth family has almost a monopoly on H-D stores in the Kansas City area, owning three of the four stores. All stores have the same pricing. They obviously don't cater to the average rider, just the wealthy ones. I heard Central H-D in Shawnee, KS (the fourth KC area store) tried to open another store in Olathe, KS but the MoCo thought it would hurt sales at the Worth stores. We NEED some competition around here! Central H-D can't compete with 1/3 the allocation the three Worth stores get. They sell at a much lower price, but have a three year wait. Another store would reduce that. And maybe force Worth to lower their prices some. I find it hard to believe the MoCo would protect dealers that gouge like this!  Their service dept. has been courteous but not honest. I have been lied to about what was replaced on some warranty repairs. They had it four times for the same problem. To their credit, they did wash it on all occasions and even picked it up at my house once. Scheduled maint. is high at around $145 for the 1000 mile." - SM 8/01

"Nice building on I-70. Expect to be offered minimum for a trade-in so run your own numbers. Loan value to loan value. High markup on all bikes. Check out their website deals like a 1997 Dyna Superglide FXDS CONV with 18K for $13900.[11-04 featured used] or a white Fat Boy 2001 for 16595.00 with only 9K [used]." - JC 11/04

"I bought a loaded '01 Fat Boy at Mid-America HD (aka Jones HD) about a year ago.  The purchase price was approx. $1500 over MSRP, with no additional charges for shipping or setup.  The dealers in KC (Worth) bump up the prices $5000-6000 over list.  Or you wait for 3 years. So it was "worth" the 120 mile drive to Columbia.  Great service from their salesman.  He was very helpful explaining break-in, servicing, and new features, and it was obviously as very busy Saturday afternoon. While I was there I noticed it looked like they had great deals on Road Kings and Sportsters.  The softails on the floor generally had a mark-up similar to the one I got." - TA 04/02

"We sell for market price.  We offer to buy back from our customer within 30 days of purchase if they desire to sell there new Harley because they think we over charged.  We haven't had a taker yet.  We also pay market price for used Harleys.  We give market price on trade ins.  We also give up to $2000 worth of chrome or motor clothes with a new Harley. We recently allowed $17,000 for a 95 ultra 25th with 47,000 miles toward a new ultra for $24,000." - Surdyke H-D 1/00

"Harley rates all dealers on customer satisfaction (CSI) by by surveying each dealers customers.  The 4th quarter of the year 2000 Surdyke Harley-Davidson had the 10th best CSI score in the nation out of all 650 Harley dealers in the USA.  We were 1st of 17 dealers in our District." - Surdyke H-D 3/01

"I have been calling around recently to all dealers in the area looking for 2001 FXD.  The salesman at Surdyke quoted me $16,000 for a stock bike and they had a few on the floor.  The sales person was very cordial on the phone and really wanted me to come down to look at the bike, but $3,500 over MSRP is a little much.  I at first thought this was the market rate for St. Louis since I was quoted the same price from Bob Schulz in St. Charles, but a dealer in Illinois (Friez) quoted me $13,000, only problem is he did not know when they were coming in." - TB 4/01

"This stealer wants 22,500 for a Low Rider new without any extras!  The owner/salesman said they sell at market price when I asked why was the price so high.  So then I asked what they would give me for my 2000 Hugger since they are so damn high.  He said he would give me 4900.00.  They are the highest I've seen yet.  They also own Widman's HD in St Louis and Dale's/Mt Vernon HD in Mt Vernon IL.  We have two bikes and I'll shop elsewhere for anything I need no matter how small it may be." - TK 06/02

"I foolishly went to this dealer after 1st being quoted $7000 over MSRP. Before I made the 85 mile trip to this dealer the salesman assured me this was only a asking price and if I came in they would work with me on the figures. I told him what another dealer out of state had quoted me, and confirmed with a email, and he said if I came in he would try to get me the same deal. I am in retail sales myself and didn't want to waste his time or mine. The salesman assured me it would be worth my while to come in so he could get me the best deal. Needless to say they wasted my time, were not interested in lowering their ridiculous price, and tried to steal my trade-in. I will be sure to tell everyone, including Harley Corp., how badly I was treated." - SM 10/02

"Recently I found myself on the opposite side of the state near Festus, So I stopped in at Surdyke HD.  I found an '03 FXSTS in the color I wanted on the floor so I talked to a salesman about it.  He quoted me $20,500 ($4000 above MSRP) but I was willing to talk to him.  He told me that he could get me payoff amount on my Yamaha trade (because they own a Yamaha dealership as well) and that there was some rebates on this particular bike.  I gave him my price range and he said that he was sure we could get to it.  When I got home I emailed him some pictures of my bike and then called him.  I told him that I had been on this site and seen some bad comments so if he was going to run me around, don't waste my time.  He assured me it was just unreasonable customers that couldn't get what they wanted.  He said that he was confident that everything he told me was "set in stone" and I gave him my information for the credit application.  The next day he called me back to tell me that I had qualified for the loan and would call me again with the sale managers numbers.  When he called back he quoted the FXSTS at $21,500 and wanted to give me $500 less than payoff for my Yamaha.  He never mentioned the rebates and when I said I could not do that and was a little upset at the change, he tried to put me on an FXST at $17,900.  I will never go back to Surdyke and will strongly encourage anyone else from going there." - SB 05/03

"Have tried to deal with these people over the years (new purchase and trade-in) and have had poor results from Surdyke. Results not just poor, but insulting. To buy from Surdyke or any of the OTHER stores they own would be a major financial mistake. Have had friends that are or have been salesmen for them and they give a poor report as well." - DB 12/04

"What a poor attempt to make a sale: (I went to test ride a FXDBI, which was a difficult bike to find at the time. The salesman said he could locate one and have it at the dealer in a couple days, but he said it required me to put the $500 deposit down to get it in. 3 days later, the deposit clears my bank!! I made several calls and a trip back there to get my money back. They couldn't explain why the check was cashed that a refund check would be issued on Mon. 5 days later, no check or return phone call. Had to call them again and the salesman was told that it took 10 days for all refunds to be issued. I did receive the check the next day, only to find out that it was made out 2 days prior to me getting it. All of this just to test ride a bike, not to mention it was $3500 over MSRP. Will never deal with again." -FD 11/05

"I bought a used '95 FXDL & extended warranty from them in '98 for about 2k more than it was actually worth. 2 Days later it ate a starter. They hassled me on replacement but eventually did replace it. 6 months later the same thing happened during an advanced MC safety course. Same hassle with same result. I bought a chrome swing arm that was rusted in the box which required another argument on the showroom floor to return. Last year the bike was hit in a parking lot. They kept it a week & charged $100 for an insurance estimate & did no repairs. When I pulled it from them because they hadn't even started I got another hassle. This dealer is definitely a stealer from the sales dept. thru parts & service. Even the dealer sponsored HOG. chapter is nothing but a shill. I'll never deal with them again!!" - TA 4/01

"Very pleasurable people to deal with.  All three stores treat you like family.  Had a coil go out on my bike early one morning, called the dealer when they opened and they told me to come up and we would go pick up my bike, it was 50 miles from town.  No questions asked, no quams, just a friendly attitude and excellent customer service.  Another time I had a problem, got my bike back home, called the next day they were open, they sent two guys and a trailer to pick up my bike from my house, took it to the shop and repaired it.  (Was out of warranty, but they fixed it for no cost as it was a recurrence of a problem)  Also, one of the most active and fun HOG groups around, if you think we ride & have fun, then you're either anti-social or don't want to ride." - MW 04/02

"Was looking for a 2002 Road King Classic.  Called the closest Harley Dealership, which would have been Worth HD North.  They would sell me the bike for a little over $5000 above list price.  They did not have it but could re-locate one for me.  I called around and found a dealership in Iowa, that would sell me the bike for about $2000 above list, but the best price I had found.  They would have to re-locate one too.  Talked to Worth-HD North to see if they could do anything on the price, they came down $500.  Needless to say I ended up driving my truck to Iowa and hauling the bike back to Missouri.  Total 8 hours of driving.  Here is the best part. When I was signing the paperwork and was handed the title, guess where the bike was re-located from ?  Worth-HD South, Worth-HD North's other store! That's, right.  I bought the same exact bike but the Iowa dealer had to drive down here to haul the bike up to Iowa, so that I could drive to Iowa and haul the bike back to Missouri.  Does that rub anyone else the wrong way besides me?  Their staff is nice, Parts guys are great.  But I had to share this story with someone else." - SR 03/03

"Just bought a 03 Ultra from these guys, a hard bike to find, but they had two. Yes, I did pay over MSRP, but I feel that I got a fair price for my trade, and was treated great. Went up on Thursday and signed the paper work, and made arrangements to have it delivered on Friday. Friday morning it was raining, but they showed up on time with my new bike in an enclosed trailer. No complaints, I've done business with these guys for quite a few years, and I'll keep going back." - DM 04/03

"In 1999 I tried to buy a 1200S from Worth.  I live in the same town, and even went to school with the Worth kids.  I wanted to keep my business there.  The price of the bike was so high, that I could not get financed!  I called Central in KS and they sold me one for about 1500 bucks cheaper. When I was working with Central, I got a call from the sales person at worth.  He said "hey, HD is running your credit with another dealer".  I explained to him that it was 1500 cheaper across the state line, but would buy from Worth.  He said he could not help and hung up.  Its a sad day when you have to travel out of state, just to pick up a bike." - NB 05/03

"I looked at several dealerships in the area for a new 1200 Sportster.  I got the best price at Worth (just a couple hundred dollars over MSRP out the door.  I was most impressed though with their customer service.  I saw some of the previous reviews of this dealer and I have to say my experience was very positive.  Maybe they have changed??  At any rate, at least give them a look, maybe they can help you out." - JB 08/03

"This dealer usually is just another boutique. But I've got to relay a positive experience I just had there that literally knocked my socks off. Bought a new ignition switch there in May and had them wrench it on for me. Been having some elec. problems lately so replaced the circuit breaker and called it done. Problem persisted so I take the scoot up and have the Svc. Mgr. eyeball it. He replaces the switch, then calls an "apprentice" (young wrench) over to help him as the problem re-occurs. Long story short, they pull the tanks, ferret out the REAL problem, put a new connector on the power wire and I'm back on the road in about 70 minutes and everyone's all smiles. The charge - slid the "apprentice" some change on the side and he called it done. Good wrench, good cust. svc. excellent cust. relations. Paradigm shift at this dealer." - MB 07/04

"I've heard a couple of bad experiences about Worth H-D that made me leery to go there. Goes to show that you can't always believe what you read. My experience there was great. I recently purchased a used 01 Softail Standard, with everything on it I wanted, at what I thought was a fair price. All the salespeople were great, not pushy, and explained everything about the bike. My wife and I were very pleased with everyone there. I really have nothing negative to say about my experience with them. I would highly recommend Worth H-D. Great bunch of people." - BB 12/04

"I have been riding bikes for 30+ years, and NEVER been able to trade/buy at worth, always WAY over MSRP.  Well time to move up again, even I knew what they were going to tell me, but still close to me, so had to give them a shot before heading to Iowa again.   Was I in for the surprise of my life...MSRP on my new Road King without ANY argument, money for my trade that I could live with, and to top it off, the finance guy got me .25% UNDER the best rate I had found.  The only trick is you need to tell them MSRP, then they will deal on it.  No bump in set up or freight, the only rub was $277 Doc fees, and I guess everyone gets something like that.  Over the years here I have heard it all about Worth from Worthless to King Stealer.  Well, all I can say is ya gotta try 'em again, as there has been a BIG change at that dealership." - VW 03/05

"Just bought my first motorcycle from Worth, a 2005 XL883C.  The sales person I worked with was very nice and helpful.  I got the bike for MSRP but then they added a freight and document charge for a total of about $550 over MSRP.  My experience with the part/service department is a little shaky though.  I went in to buy a windshield and asked them if it was something I could put on myself.  "Oh, no, they replied, it's quite difficult."  So they charged me $50 to put it on.  It was 4 little brackets!!  Did they take advantage of me because I am a woman?  Or do they do that to everyone?  Now I go in with a part number and walk away with my parts.  I will have my scheduled maintenance done there as I purchased it all up front with the bike.  But anything else is being done by myself or elsewhere." - ES 07/05

"It all started when I tried to buy a Buell blast and put it on a Visa card. They wanted me to pay a 3% up-charge. Out the door I went and bought at  Denny's in Springfield (no up- charge). The staff at Cycle Connection doesn't even acknowledge your existence. They are about $1300 over MSRP on everything. If people would stop paying over MSRP maybe the dealers would get the hint. I wish there was room here for the letter I received in response to a letter I sent the owner complaining about his dealership." - MM 10/01

"I called these people up on the phone from Arkansas and asked for a price for a new Deuce. They gave me a good price close to MSRP and I sent them a deposit check. Later I called them and added some items, grips, pipes, SE air kit, SE42MM.. They called me up several months later and told me my bike would be ready on a Saturday if I wanted to come up and get it. The bike was perfect, everything installed as promised, no glitches. I took it home, broke the bike in, ZERO problems. While I was at Cycle Connections, they made me feel like I was part of the family and at home. No wonder they are in the top 10% of the HD dealerships." - NV 03/02

"I will pick up 2001 FXSTI with alarm on April 9, 2001.  MSRP = 13,585, I will pay $15,500.  Give 10% off on accessories purchased at time of delivery (no break on installation labor).   They began filling 2002 wait list on March 1.  Require $500 to get on list (new policy). They have price lists hanging on wall next to salespersons.  Just rebuilt entire shop and showroom with new H-D brick front decor, new dyno - big buck investment, do not expect prices to go down here anytime soon.  Absolutely no new big twins on showroom floor (maybe two or three used units at best)."- WZ 3/01

"I recently sent my wife to Doc's H-D to pickup a manual, oil & filter for my new 01 Sportster. (He is closer than the dealer I purchased from.)  When I returned home from work I looked at the manual and it was priced at $46.00, yet I was charged $56.00. I called and spoke to Pat in the parts department, inquiring about the difference, he told me that the manual was $56.00. I asked about the price of $46.00 and he told me they used to be that price but now were $56.00. I told him it seemed strange to be marked one price and be charged a different one. He said (in a curt tone) what do you want me to do. I asked him to sell me the manual at the price on the cover, his response was no. I took all the products back and had my money refunded. I had looked at Doc's before I purchased my Sportster and ruled them out because of their attitude and pricing. I would now push my bike home if I broke down in front of their shop, before I would purchase anything. "Definitely a stealer dealer." - DN 7/01

"Hit St. Louis on a Sunday evening. Set the alarm--and that was it. Could not get the alarm to unarm. Monday morning contacted my two dealers back home in Indiana. Their ideas did nothing except set the alarm off. Finally, called Doc's. Had the scooter towed there ($70.00--not by them). They had me in and out in 1 and 1/2 hours. Replaced the alarm with a standard turn signal unit (did not have an alarm in stock). Everyone in service was helpful. Talked with parts folks. They seemed pretty nice. Nice dealership. No new bikes on the floor. They were not cheap, but they got me back on the road in short order. That is what was important at the time. Very professional throughout the process." - JC 10/01

"I called emailed Ozark as well as 10 other Missouri dealers  to find a Gunmetal 2003 883 XLH.  This is my first bike.  They were the only ones to respond.  Either they provide great service or the other dealers are awful. The only problem was the quote was $7,600 for a $6,000 MSRP.  I e-mailed the sales person back and told him he was a little high and that if there was a little negotiation I would come down and pick the bike up and pay cash.   He stated "This is a firm price. We sell most of our bikes before they ever get here. We take $1,000 to order a bike, the Gunmetal 883 is still here." Basically they will try to make a sale but their prices are high.  Looks like I am buying my bike out of state." - JK 10/03

"I called, emailed Ozark as well as 10 other Missouri dealers  to find a Gunmetal 2003 883 XLH.  This is my first bike.  They were the only ones to respond.  Either they provide great service or the other dealers are awful. The only problem was the quote was $7,600 for a $6,000 MSRP.  I e-mailed the sales person back and told him he was a little high and that if there was a little negotiation I would come down and pick the bike up and pay cash.   He stated "This is a firm price. We sell most of our bikes before they ever get here. We take $1,000 to order a bike, the Gunmetal 883 is still here." Basically they will try to make a sale but their prices are high.  Looks like I am buying my bike out of state." - JK 10/03

"I have known the folks at Ozark several years.  They have always been fair and straightforward.  I ordered an '04 Road King Custom a few weeks ago.  $250 over MSRP.  Good people." - RH 04/04

"I have been doing business with these folks for about 5 years now.  All of their people have been top rate.  I had a 94 Sportster that when it came time to trade, they offered me blue book price for but they did not have the RK in stock that I wanted (Feb 03). I bought my bike at another dealer, but that has not changed a thing about the way I am treated when I walk in there.  I am treated like family.  They now have 2 stores and in both stores, old time, new, and potential customers are treated the same, like family.  I could go on and on but the bottom line is: Great people." - JL 07/05

"I knew that Denney's was high to begin with, but I really wanted a Heritage Springer. The service manager was very nice. Took me around and showed me lots of bikes including a USED 1999 Fatboy and they only wanted 19,500.00.Told him I wanted a new Purple/Diamond Ice Heritage Springer, He acted like he had never heard of the color and then told me that it was a special CUSTOM color and he would have to special order it and added 3,000.00 to his already inflated stealer special price of only 23,500.00...I went else where and got a new 1999 Indian Chief for 17,549.00." - JK 4/01

"I can't speak to the prices of new & used bikes but these guy have the best service dept. of any shop I've been to, dealer or independent. I had a major breakdown on a trip & they not only fixed it right they documented in writing what the previous shop had screwed up which caused the problem in the 1st place. From the shop manager to the wrench that did the work they are all 1st rate. I live almost 200 miles from them but they will get any service work I can't handle myself from now on." - TA 06/03

"I have been going to Bob Schultz for Dirt Bike Parts for over 10 Years. But since I've been pricing Harleys there, I've even stopped giving them my dirt bike business.  They ask $5000 - $7000 over MSRP.  What a joke! I'll travel 100 miles one way to my preferred dealership, thank you very much." - RB 1/00

"Recently purchased 01 883 XL from Bob Schultz. In the past, I swore that I would NEVER buy a ride from him because he includes this bogus 1000 in "free" stuff and had higher than average St Louis prices. Well I guess that they saw the light, cause now that had the LOWEST St Louis price on new out the door XL. They got rid of the 1000 merchandise deal, offer 12% off HD accessories EVERY DAY!  Salesman was very helpful and now regard him as a friend. Bike delivered in superb shape and have absolutely no complaints so far with dealer. I've owned 2 HD, 1 Buell, 4 BMW over the years." - CS 5/01

"I questioned whether the shop installed a part (SE cam) they charged me for.  I had my bike dyno'd elsewhere and it was a little weak.  I told St. Joe's shop person this and he said maybe they didn't install it but he would dyno it.  I left it on Tue and it was supposedly ready the following Sat.  They said the SE cam was in the bike.  After I paid for the dyno and was starting to leave, the mirrors were hanging loose and the choke cable was hanging down.  I brought this to their attention and they tightened them and told me "that's what happens when you dyno". (the mirrors were then so tight I could not adjust them)  When I got home I found loose and missing screws from the engine and they had scraped the black paint off below the front exhaust port." - SH 08/04

"Very bad quality and customer service in the service and parts department. Service department just had my bike for three weeks, and the problem (intermittent ignition) still wasn't fixed. Parts department routinely orders or sells me the wrong part, but instead of crediting my card back or issuing a refund, the store will only issue store credit, even though it was their mistake in the first place. To be fair, there is one parts rep there that knows his stuff, and I think everyone knows who he is and waits in his line to avoid mishaps. All in all, I find that this dealership is far more interested in selling t-shirts and having bake sales than they are in getting bikes back on the road." - RK 10/05

"The people at Bourbeuse Valley did everything right.  They have quite a few models on the showroom floor, with the some of the more popular ones pre-sold.  They are marked up a few thousand - no surprise here.  The salesman was very helpful and informative, without being pushy or arrogant.  I told them what I was in the market for, and he took the time give me the information I needed to make my own decision.  I have found the service department equally as helpful, whether I was asking advice, or spending money.  Once, they kept the shop open almost an hour late so that I could pick my bike up after scheduled maintenance.  Overall, they have showed genuine interest in making my dealership experience a good one.  Recommended highly." - JA 11/02

"SUPER, these guys saved the last day of our vacation. The stator dies on our '01 Ultra about 5 miles away, we were waiting at their door when they arrived at 9am. Got us in first thing, stator installed and out the door by 11am. Turned what could have been a bad day into a pleasant experience." - TK 07/05