"One of the guys I was riding to Sturgis with a few years ago had a major problem and we had to make an unscheduled stop at Bergdale's for a substantial repair. They were simply outstanding. Given the desperate circumstances, they could've taken unfair advantage of the situation but did no such thing.  Instead they provided top-notch service at a fair price.  To me this demonstrates the highest integrity on the part of their organization." - RS 04/02

"On my way to Sturgis in 2000 my voltage regulator went and also fried my battery.  I managed to make it to a hotel in Albert Lea.  I called the Bergdale after hours service line, spoke to the owner,  and made arrangements to get the bike there first thing the next morning.  At the time I had no clue what was wrong with my bike and I was totally at the dealers mercy.  Not only did they get me right in, they allowed me to come in early before official opening time.  These folks treated me like royalty and did the service at a fair price, actually a bargain compared to what I am used to paying.  They told us the best place to go have breakfast while the work was being done and we were on the road again by 10:30 am.  I have nothing but good things to say about this dealership and wish Bergdale was my dealer." - JO 08/02

"In search of a new v-rod for my wife I visited eight H-D dealers including Bergdale.  Some were "friendly" some were pushy and one sharply criticized me for the motorcycle I ride (Honda Goldwing).  I have 45 years of riding experience and have extensive experience with dealers of all makes of motorcycles.  I have owned over 30 motorcycles. Bergdale was sincerely friendly and willing to patiently answered all my questions.  The staff is very competent and accommodating.  My first two visits were essentially to shop around and kick tires. Getting to the point this is the best dealer of any motorcycle make I have experienced.  I was particularly impressed how they addressed their statements and questions to my wife (the buyer) and not me.  I strongly urge any one buying a Harley to call and visit this dealer before making a purchase elsewhere.  I hope to purchase a Heritage Softail for my self.  I feel like family at Bergdale.  Many thanks to all the staff (friends)." - SH 11/03

"Recently in for service as well as looking at new Sportsters for my lady.  Many Sportsters on hand offered at MSRP.  Big Twin's, new and used sell for a hefty premium.  Service, parts & accessories personnel are pleasant and helpful." -  DO 3/01

"I visited this dealer last Thursday in search of a Fatboy.  When I spoke to the salesman and asked how much they were getting for Fatboys he responded with "As much as we can get".  He wanted about 19,000 for a 2002.  Prepare to Pay!  See my notes under Faribault Harley Davidson." - SF 01/02

"I went there and put my name on a list a long while back because the salesman said he would sell me a fat boy for MSRP, and he could because "were the largest volume dealer in the nation"... well bike came in, I got my call, but it was way over MSRP like $2 grand. I told him that wasn't the deal, he said look at your receipt, no commitment in writing as to price, and obviously no ethics for their word, I got my deposit back, but the salesman kept $100.00 of my cash because he said he used it to move me up the waiting list, he was a big a-hole... and although nice big dealership and lots of bikes, I'm out a hunski , and I strongly suggest you watch your wallet and do business somewhere else." - LF 09/02

"After a bad experience at the Rochester H-D I drove over an hour to Twin Cities H-D.  The salesman told me up front that they charge over MSRP for their bikes. He showed me his waiting list for just the Sportster and it was clear that this dealership had a lot of business.  One day the salesman called me and told me a Sportster 1200 Custom arrived and that the other two salesmen were calling the top of their lists at the same time, and the bike would go to the first one in the door. I realize now this was probably a sales tactic, and a poor one as I lived over an hour away.  I purchased a new 1999 Sportster 1200 Custom for the quoted price ($1000 over MSRP) as a present for my father's 50th birthday.  This dealership is not bad if you can stand paying over MSRP.  My father serviced his Sportster there many times and found that the service department is quick and fair.  I have since found other H-D dealerships in the state that charge MSRP and I purchased a 2002 VRSCA V-Rod from Faribault H-D." - MB 05/03

"Howdy I sent my wife to get parts there over Easter with a list  as I live 300 miles away I wrote down an aluminum front engine mount  bracket and a clutch lever She only brought back  a rubber motor mount  She paid in advance for the clutch lever I didn't get. So I called and they told me when they got the clutch lever they would send both parts and some of my money back as there was a price difference .That the speedee delivery  truck would drop off my parts and pick up the motor mount. He came and picked up the part to send back but didn't bring the parts I need This bike has been down since the week before Easter. So I called and they wouldn't send out the parts I paid for till they got there part back. Because of there mistake I can't ride this bike for two weeks. I can't believe they can say they'll send a part then not send it. They wouldn't even send the clutch lever I paid in advance for. I'm a business owner but I wouldn't be in business if I treated people like this." - KB 05/03

"I bought my very first Harley (and bike) at Donahue Harley Davidson in Delano, Minnesota in early August of 2003.  It is a 2003 model 1200 Sportster Sport, Gunmetal Pearl color.  I paid well under MSRP, and it was also $1,000 less than another dealer in Minnesota.  Since I did not have my riding permit or license at the time of the deal, they even delivered the bike to my house - FREE!  It is about a 45 mile, one way trip.  My 500 mile maintenance visit to the dealer was done quickly and to my expectations.  I will consider them again if and when I make another bike purchase." - DS 01/04

"I've purchased two bikes from Donahue H-D and was treated great both times.  The salespeople are great and very helpful, and the service department is top-notch. The pricing is fair and they seem really honest. They have a small-town atmosphere and treat you with respect.  They actually care about the customer and will go out of their way to help with anything.  I would highly recommend this dealer to anybody that's interested in purchasing a bike.  I don't usually send comments out, but I felt the need to help any other buyers who may be considering a purchase." - KS 08/05

"I was in with my family on 3-6-04 and spoke with a salesman about a new 2004 Ultra Classic. I was quoted $1,000 over MSRP plus $959 for setup on a couple of the two tone Ultra's. I said I really wanted the Vivid Black and I'd think about it and get back with them. They called me 15 minutes into my drive home to tell me they found a vivid black Ultra that would be delivered April 30. I was told they would sell it for MSRP plus $959 setup but I had to make up my mind by Monday 3-8-04 I agreed to call them one way or another. I checked around Monday and found that MSRP is generally the lowest you will find but their setup was as much as $500 higher than other dealers. I called back Monday evening and spoke with the salesman just like I promised. He said he was busy with a customer and would call me right back. He had my cell phone, home phone, business card with fax, email etc. Monday night came and went without a call. Tuesday I called to speak with the salesman and was informed he was on vacation. I was given another salesman and was told that the deal was not authorized and that I had to pay $2000 above MSRP. I told him to get a hold of the salesman that I first spoke with because he knew I needed 2 full sets of leathers, extended warranty etc. I received the final call this morning 3-10-04 to inform me that I could not have this bike for the original price I was quoted. They not only lost the bike sale but all the leathers extended warranty etc. I found this same bike at another dealership in Albert Lea for MSRP and $250 less on the setup. I'm used to doing business the old fashioned way. A mans word is his bond." - RW 03/04

"After dealing with Twin City Harley, these guys were a breath of fresh air. I called the salesman on the phone, he had a Fatboy on the showroom floor. Sold it to me at MSRP plus $650 for setup.  Delivered the bike to me in the twin cities metro. Price was un-negotiated, highly recommend." - SF 01/02

"Blew a starter today.  Leaving for Sturgis in two days.  Called all shops, none would get me in.  Called Faribault HD.  They were full but said to bring it in and they will stay late and take care of it.  Service department was very kind and helpful." - RH 08/02

"I bought a 03 FLHTCI in Oct 02 and the sales people went way out of their way to help me make the purchase. I did a quite a bit of shopping and their price was about as good as I could find , MSRP + $750. Had their service put on some extras and was also very pleased with their work. Would recommend them to anyone. They also have a great new facility." - GH 03/03

"After shopping around to four of the H-D dealerships in Minnesota, the Faribault dealership seemed to have the best prices and practices.  They quoted me MSRP + setup for all their bikes.  I purchased a new 2002 V-Rod from this dealership.  My service appointments have been done quickly and to my satisfaction each time.  My experience was so positive, that my father decided to buy his next bike from Faribault.  He got a new 2002 Road King.  A few months later my brother got a new 2002 Dyna Wide Glide based on our good experiences.  The Faribault H-D dealership keeps us very loyal customers.  Each one of us have to drive past a different H-D dealership to get to Faribault H-D." - MB 05/03

"Bought an '04 Ultra at MSRP with reasonable Freight and $200.00 setup.  Great dealer. Salesman took the time, introduced me to the service people and finance department.  No pressure to finance through them.  First class operation all the way." - PS 01/04

"I went to a couple of local Twin Cities dealerships in the hope of getting info on purchasing a new Harley, my first. My encounters were not very positive. At Twin Cities H-D Lakeville, the salesman greeted me at the door and with no pressure, very quickly identified the correct bike for me based on my riding style, size, etc. We then determined price range. Two weeks later I had the motorcycle I wanted, for a price I could afford and was treated very well. If you work with a salesperson as a mature adult, and are realistic about pricing, you will not be disappointed. I will buy at Twin Cities H-D again. Service department is very good. Usually in for service within a few days of request." - ML 07/02

"I was in and out the door (Lakeville) in less than 15 minutes with a MSRP Deal on a 2003 1200 Sportster (Anniversary Colors) and I had them throw in a mini-tach and install it at no charge.  I bought the bike November 27th 2002. They also gave me a discount card for 20% all my chrome crap accessories! The salesman was super and very helpful to me.  The bike is for sale, with 3200 miles.  I decided I want a dirt bike instead!" - DC 09/03

"Just bought a new 1200 Sportster, Custom, and what a great experience working with these guys it was and will be. They have 2 really great salesmen, who take the time to talk to you. They have a super store for both parts and Harley gear, and a great guy in charge of the shop. They can handle it all for you. They sell to locals only, and for MSRP, plus freight and setup. So all you So. Minnesota Harley guys, come check these Boys and Girls out. Real active HOG. club." - SS 6/01

"Buyer beware! If you haven't bought a new bike here, don't bother trying to get any service work done in this lifetime. Even some of my riding companions, who have bought new here, are dissatisfied with the service. Money, lot's of money may get you into the owners' "select circle". I, personally, will never set foot through this Stealer's door again!" - WO 10/01

"I had a very costly experience with their service department.  About 700 miles after their "repair" which included a complete new drive belt and  pulleys the pinion shaft broke.  They had failed to align the primary chain  and loctite the compensating sprocket nut.  It was loose when we opened the  primary and the chain wasn't even close.  They were in a rush with pre Sturgis work, got interrupted, came back and buttoned it up without  finishing inside. The service manager called and told me to come get it ASAP as they had lots of bikes to work on.  Seems they are more interested in  pushing the work out the door than the quality of the work.  I too have felt  the "cold" from not being amongst the inner circle in this dealership.  I too will not darken their doors again." - AS 06/02

"I was very disappointed with this dealer.  I was looking to buy a FXST from them, by the time they got done tagging all of their additional fees onto the bike it was over $18,000, on a bike that retails for $12,535! I was told that I lived to far away for me to buy a bike from them, so they needed to charge me more, unbelievable.  I felt that this dealer didn't want to deal with a person unless they had money sticking out of their pockets.  In my opinion this is a very poor dealer in customer relations." - GM 9/01

"During early winter of 2001, I went to St. Paul H-D three different times to make a decision about which NEW H-D to buy. I could not get any sales help. The sales people (all 3 visits) were too busy talking and laughing amongst themselves to offer help. I am 50 years old, well dressed and made it obvious that I had questions. Very disappointed....went to Twin Cities H-D in Lakeville and had my new Softail in 2 weeks. St. Paul H-D puts up a great facade if you want to hang around a bunch of poseurs. They don't even honor discounts from National HOG. I know people who will not ride with anyone wearing "St. Paul H-D" logo wear because they have had such negative experiences." - ML 07/02

"Bought My First New Harley There In 2000 . For 100.00 Over MSRP It Is A Springer. Very Nice People To deal with .bought my 2nd bike there for my wife that was coming in as a trade when we were looking at bikes cheaper than we seen the same bikes in the paper for. ordered 2003 cvo road king for near MSRP and picked it up already .very nice people that are easy to deal with . took my 22 yr. old son to buy his 1st fat boy .and that one was sold at MSRP . been in the wind 25 years never bought a new bike before but when I do it is at St. Paul H-D. I guess some people are better than dealing than others. - RB 01/03

"Very nice place to browse and get ideas. Very BAD place to buy. Several thousand over MSRP, loaded up with unwanted accessories, etc. What's worse, asked labor rate for big bore kit (Stage 2) installation and was quoted 11 hours @$72/hr. Three Wisconsin dealers quoted 6 hours; all in agreement. St Paul was clearly gouging on the hours involved; fraud in my book. Buy and service elsewhere!" - SR 02/03

"I was heading out to the "Run to the Wall Rally". While changing my oil and checking things out, I found that my front motor mount was busted. I was planning to head out in 2 days so I need the repairs done fast.  I called several HD dealers, but St. Paul HD was the only shop that could get me in the same day. Four other locale dealers had a waiting list of up to 2 weeks and would not help me out.  St. Paul had the motor mount repaired and had also found & repaired a damage rubber oil cooler line within a few hours.  I have read many grumbles about the price of products & service from the local dealers.  About dealers not selling bikes at MSRP or dealers giving or not giving discounts to HOG members.  Just remember this, all pricing is based on Supply and Demand. Your choice is simple, get on a waiting list at a dealer that sells at MSRP, or pay more and drive the bike away the someday.   As for service pricing, shops that have the lowest shop rates generally have the longest wait time for service (Supply and Demand).  Try to get a 10/20K service work done at a dealer a week before Sturgis without an appointment. St. Paul had a 2-day wait, Rochester had a 1 weeks wait, the other twin cities dealers will just laugh at you." - WB 03/03

"Late afternoon on Saturday July 3rd, in the middle of an around the Great Lakes trip, they changed my rear tire, back brakes and changed all three oils. They were fast, and friendly. The service department worked till 6:30 to get us on the road again. Why I was so happy is that I needed this service badly, and I was turned away at another dealer (Duluth) earlier, and this great service kept me on the road, rather than beside it." - JS 01/05