"According to well known motorcycle publication, this dealer sells new Harleys at or near MSRP"

"After buying my 883C elsewhere because it was on the floor, and being VERY unhappy with the dealer, I took the bike here, my local dealer anyway, for it's first service and found the most up front, pleasant, competent, group of people I've encountered in a long time. The girl in the Service Department puts up with no BS, knows her stuff, delivers what she promises and then some. The store is impressive, salespeople are THERE, and the parts people seem to know their stuff, or ask someone who does. All in all, a first class place." - WS 11/01

"Service at this dealership is the very best.  The wrenches know their stuff, are meticulous in their work and will gladly be available to discuss any issues with the bike.  I give them my highest praise and recommend them without reservation." - MS 11/05

"I took a friend into Chesapeake to look at the new Harley’s.  There were several new 2003 Harley’s on the floor for sale.  When I asked the salesperson for a price list, he said that we should ask prices on specific bikes.  When I asked him the price of a fully stock 2003 Fatboy, he quoted me over $20,000 dollars.  I was truly amazed at the price gouging that this dealer passes on to customers.  At a base price of between $16 to $17,000 dollars, you can see just how much of a gouge that this dealer places on customers. I recommended to my friend that he buy a Harley from a good, honest dealer.  If they gouge on new bikes, I can only imagine how pricey their service is.  It was truly a disgrace to the Motor Company." - DG 09/02

"I was told at a south Florida dealer (by one of the parts guys, as I was skulking around) that HD of MD sold at MSRP.  Great, I thought, I'll check it out.  Called and spoke to a salesperson, who told me that MSRP was only for MD residents, unless I was interested in a V-Rod (which I'm not). Why should that make a difference?  And why only to MD residents?  They can look elsewhere and shop for price, why can't I?" - DR 12/03

"Dealer sells @ MSRP to Maryland residents.  I'm told this restriction is so other dealers don't raid stock to re-sell @ above MSRP. I've bought three bikes from them and in my experience they are up-front, honest and don't give any run-around." - MB 02/05

"Over the past 9 years of doing business with them they have consistently shown themselves to be one of the finest dealerships I have ever encountered.  Always upfront and honest.  If you have a problem with them they want to here about it and get it cleared up pronto.  This is a genuine no BS dealership.  You can believe what they say.  The HOG chapter is strong and involved, offering many activities and always ready to lend a helping hand." - DV 7/01

"These guys are up front about telling you that they charge a straight $500 over MSRP, and the wait time seems to be an average of 1-3 months.  They also have some bikes in stock, but tend to add options to these, which raises the price.  The only reason I didn't buy from them was that the bike I wanted was available for MSRP at another dealership in a similar timeframe.  I visited their service department, and noticed that they seem to take particular care of customer's bikes.  They were more courteous than some dealers I've visited." - JF 11/02

"I bought my first HD, 03 Fat Boy from this dealer. It was a decent experience. The salesperson was informative and patient. The finance person pushed hard on the HD financing even though I walked in with a check, but I guess that's to be expected. The Parts lady walked me through some options (pipes and such) and explained the pros and cons - even to make sure I knew it was going to be loud and what the consequences were. In the clothing/accessory section there was no pressure or hovering but someone was always there to help out when needed. When I bought the bike in for the 1000 mile service the I felt like they actually cared for the bike like it was still one of their own. Good people back there, free with advice and explanations. I bought the bike right off the floor, no wait, so I suspect I paid well over MSRP but it was nicely optioned and I have no complaints." - KK 01/03

"This is an excellent dealer.  Up front about charging $500 over MSRP, they encourage folks to compare out-the-door prices as they charge lower set-up and admin fees than many "MSRP dealers."  Service department has been outstanding.  They take excellent care of customer's bikes, stand by their work, and deliver on time.  Equipped with a dyno and will work with SE Race Tuner to custom map ECM.  Boutique staff very knowledgeable and helpful w/o being pushy.  What more do ya want?" - BG 07/04

"Got my 2002 Deuce In Jan of 2002 was very happy with the sales paid 500.00 over MSRP Have had the bike in twice for service once for the 1000 mile service and to have the pipes put on and once to have the starter replaced could not be happier with this dealership." - ML 10/04

"I wanted to let everyone know that the last time I was in this HD dealership, I noticed that they are now an MSRP Dealer." - TR 12/04

"I just purchased my first bike from this dealer and could not have been more pleased with the experience. They are an MSRP dealer, and everyone I dealt with from the general manager to the salesman to the "chrome consultants" and parts manager were very helpful and knowledgeable without being pushy. At no time did I feel pressured into buying something that I didn't want at the time. I have put a lot of time and research into this purchase so I have talked with many people and visited many dealerships and this one has stood out above the rest by far and I will not hesitate to recommend them to anyone in the future." - MR 01/05

"Recently got hammered by a cager, nearly totaling my FLHTCI.  HD of Wash did a great job rebuilding her from the frame up. I worked w/ the parts folks to spec upgrades to a lot of damaged parts, and since she was gonna be in there I had them punch her out to 95ci, drop in SE 204 cams, and tune the PCIII ...  A complicated job, and everything was exactly right!  Outstanding maintenance and parts departments supporting an outstanding dealer!" - BG 05/05

Primarily a H-D dealership, however, they are starting to expand to other manufacturers goods in helmets and motorclothes.  Motorcycles are strictly Harley.  They sell at MSRP.  It's free to get on the waiting list, but you can only have your name on one list at a time. The new bikes are offered to each person on the appropriate list until someone takes it.  You can refuse a bike (for whatever reason you see fit) and still stay in the same place on the list.  When I got my bike, I was #15 (the 14 ahead of me claimed they wanted a different color).  The wait times on the lists seem over-inflated and may be deliberately elevated or based on old production rates.  My wait was supposed to be a year and a half, but I got my bike in 6 months.  Sales staff was very helpful and allowed us the time we needed to get loan and insurance work in order.  They helped us compare Harley loan and insurance rates so we got the best deal (which for us was non-Harley).  Large, professional-looking service department, but no opportunity to judge the quality yet.  Lots of Motorcycle-only parking.  On weekends they have free hot-dogs and drinks for customers." - RC 1/00

"Frederick HD has a great sales staff (Sherman and Linda), the waiting list for a bike was too long for me, but I would definitely recommend them." - DR 1/00

"I had a great deal of problems with this shop.  They have very little space so bikes are constantly moved in and out every day.  My bike needed major repairs and paint.  They had to repaint the bags 3 times as they kept scratching them during the constant moving.  The tank was ordered with the wrong color then the replacement was mistakenly NOT ordered.  As I asked weekly for several months they told me that the factory was back ordered on the paint, finally got the owner involved and found that the tank was not on order.  Clutch adjustment lock nut was not tightened and fell off on ride home.  Tank breather was not opened so the bike would push gas out the carb when parked in the sun.  Initial estimate was over 400% low." - BD 10/02

"I had a great experience with this dealer. They called a week after I picked up my Road King to see how I liked it and if I was satisfied with the way the transaction was handled. When I had the 1000 mile service they called to see how that went. During the winter I had the 95" upgrade installed. They picked up the bike and brought it back at no charge. Called a week later to see if everything was OK. The service techs are knowledgeable and personable. The parts people will order anything you need (if they don't have it in stock). Hell, they saved me money by suggesting doing the 95" upgrade in pieces (rather than buying the kit) since I already did the Stage 1 intake. But the main thing is that they will work with you to get the results YOU want. I must have called 20 times when the bike was on order to change the accessories I wanted. If I ordered something and the salesman thought I should add something else to balance it, he would suggest it, leaving the final decision to me. I have to give them a 5 star rating." - BS 09/05

"Sales-People seemed nice, always busy when I went in. Big twins are $500 over MSRP, but they add a year to the factory warranty and will role the $500 over into the extended warranty if you want (i.e., the 7 year is only $700 more, or $1200 total).  Waiting list sign-up is free, (no deposits) and they quoted me 3-6 months for a red '00 DWG. We'll see if that's true or not. They have most models on display the floor (all sold, of course). Parts-Good selection in stock, prices are MSRP, and only 5% HOG discount. Service: Unknown yet, but the "Stage one" upgrade is $545 installed with tax, which seems a bit high." - PK 10/99

"Good motorclothes staff.  Sales staff varies.  If they've a bike on the floor that is available, they'll find a way to allow you to afford it.  If you've got to wait, they act like they've got other things to do.  Waiting list is free to get on, but the time estimates are worthless.  In June, I was quoted a six - month wait (December). In August, when I checked, I was told it would still be six months (February).  In September, I was told the bike would be in during February or March.  In November, I was told the bike would be available in the April - May - June time frame.  Most likely June. Two weeks later I got my bike from a different dealer that I'd contacted after getting on Rockville's waiting list.  They do throw a good open house, and their parts department seems to know their stuff, but I wouldn't want to depend on them for my bike.  Have heard mixed comments about their service department." - RC 1/00

"Had to order bike, which is no problem.  Was told I would receive calls with status updates.  Never happened.  Had to call myself and never got straightforward answers.  Left messages that were never returned.  When bike arrived at dealership, they took their time on 2 hours of work.  Everything was late and they charge $500 over MSRP.  They tell you what you want to hear and not what really is happening.  Salesman pushed for work to be done by them that I could do myself.  Parts people are nice and friendly.  Will take to Patriot HD in VA for service." - TF 6/01

"Was just informed by a salesperson that ALL of their 2003 bikes WILL be sold with the $1329.00 "100th Anniversary Gold Key" package, whether you want it or not!" - RL 02/03

"Just put a down payment on a 2003 Fatboy. The sales staff were honest about their $500 over MSRP but stated if I was to add an extended warranty, they credit  back part of that. Excellent sales and parts staff. They don't have a large show room but, make excellent use of space. Everyone was helpful and very professional. They did not have a two-tone black and silver without the gold key accessory package but had no problem looking in the computer to see when one was coming in. Was told "HD was forcing the gold key packages on them". Not sure if  this is true but, my bike is due sometime at the end of May." - JF 04/03

"Service Department staff at Rockville H-D was really helpful and went to bat for me to replace a part H-D said was a "Wear" item. They have also been real good at scheduling service on short notice. Parts counter staff makes an extra effort to find the small parts too." - DM 08/04

"Just picked up an 2003 anniversary FLSTCI three weeks ago.  I was on a waiting list for about a week although I paid a bit over MSRP.  Got Long shots put on about a week later and they were really great about squeezing me in at the service section.  I'm pretty impressed overall with them being a new shop and they are definitely friendly and willing to help. Its a shame that all shops don't "get it" and take a little Customer Service 101.  I give All American high marks!" - BW 04/03

"Installed wrong rear tire on my '04 Ultra, even after I told them it was the wrong tire.  They then had to change the tire again.  This time failing to get the adjuster cams back on the axle correctly, leaving the rear tire misaligned.  I will no longer do business with this dealer, not even for parts." - MH 04/04