"Great experience with these guys. I live in DFW area and made the deal by telephone. Saved a ton of money. They treated me like a king! A wonderful experience." LM 4/01

"I have been customer of this store for 6 months and every time I go there they treat me right. I have 11K in 6 months so the bike is getting ridden hard they have been both VERY professional and courteous and have FIXED every issue right the first time. I recommend this place to all wishing to buy HD." - GD 6/01

"These people are great. When I picked up my 2001 Road King with a personal check for the down payment and a check from the bank for the balance (MSRP), I was $75 short. They waived the difference, gave me a shirt ($35), gave me a set of engine guard covers ($80), and offered me a rain suit (it was pouring). Before I left, the owner, the salesperson, the parts guy, and the mechanic were all gathered around me and the bike. They seemed more excited than I was about the whole deal. I also got a 15% discount on all purchases for 30 days. I chose Alexandria H-D because 1 year prior to this I had broken down on my Sportster about 35 miles from their shop. I had never set foot in the shop before and didn't know anybody who worked there. I called and the owner of the shop came with a trailer and picked up me and the bike and had it repaired in 3 hours (no charge for the road call). I know this is a long letter, but please print it, because I did cut it short. Every visit there has been a good experience." - JH 10/01

"I bought an '02 FLSTCI in October and have had nothing but outstanding service since then! The owner gives a 10% discount to HOG members and they just moved into a a brand new store." - TG 04/02

"Went by this facility last weekend and was greeted at the door by the owner. My family was treated like he had known us for years. We had just made a road trip over to this  Dealer since comments were so good. I believe that if he had been a little better stocked on bikes he would have made a sale that day to my wife. This is a real fine place and group of people to deal with. Owner stated that he had no problem selling to anyone @ MSRP + setup, delivery & 3 yr h-d warranty (approx $1250 over MSRP).  That's not bad since I come from the stealer region, TEXAS.  I feel that this fellow still has the right idea about selling, Make friends not enemies." - CS 06/02

"Sales Manager sorta squirrley. You will get a different story from him every time you talk to him. Gives major priority to Baton Rouge area residents. Has been known to dress up a bike with over three thousand dollars of accessories in order to squeeze a little extra money from a potential customer. Only sales person I know that talks bad about his own product. Calls Sportsters "beginner" and "entry level" Harleys. Technically he comes across as a nice guy but not one
you would want to build a working business relationship with." - PK 7/99

"I purchased a used Hugger from HD of Baton Rouge.  The price was great (they were also helping the first owner get into a new ride), and the bike was clean, checked over, and ready to ride.  The sales guy wanted to make sure I would be happy.  The owner truly desires customer satisfaction.  He even had one of his staff call me at home to answer many questions.  They offer HOG discounts, and have several sales a year.  FCFS bikes at MSRP plus freight and assembly.  The service department is top notch,  the employees are friendly and helpful, and they have a great showroom (with pool table and coffee)." - FS 5/01

"Class act, ultra-modern facility.  On a 4,000-mile road trip from Ontario, Canada my buddy's '99 Wide Glide lost two bolts from the upper engine mount.  B-R HD took him in on a busy Saturday morning and fixed it at nominal cost.  Also did an oil/filter change for my '00 FXST and another buddy's '99 Road King.  All three bikes were returned, after a test ride each and thorough going-over by the mechanic on duty.  The Road King had its drive belt tightened to specification at no charge.  To top it off, all the bugs and road scum were washed off; every bike was released to us sparkling clean!!  Triple thumbs up to Baton Rouge Harley!" - DR 5/01

"I have one thing to say about this dealership, they are the best. I purchased a new Harley-Davidson Sportster 1200 Custom Vivid Black. The owner and I spoke about making this purchase and about two months later I had may Harley. This dealer is first class and guess what they are open everyday of the week. I would tell everyone to give them a call, they will go out of the way to make you happy with gifts, coupons and return telephone calls when needed. Way to Go!" - EG 11/01

"I drove from Houston to deal with these guys... Good service, and sell for
MSRP. Houston dealers should spend a day learning from these guys." - JR 04/02

"Was just informed by people at the dealership, Baton Rouge will no longer sell at MSRP. Prices are going up." - EY 08/02

"Checked out MSRP on several models before going into the dealership. Compared prices, and found out the "dealership" was about 4000.00 over MSRP.  I'm only sending this because the previous entry said they were going up from MSRP.  Boy did they ever." - SB 03/03

"Sent an email to check price and availability on a 2003 and was told they won't sell outside a hundred mile radius." - RB 10/03

"I had a 2003 Fatboy picked out from shopping online.  When I went to pick it up I saw a beautiful 03 Deuce that I had to have.  They had pulled the Fatboy off the floor for about a week and I was embarrassed to say that I had changed my mind.  Anyway, they bent over backwards to make me feel comfortable.  The salesman was great, the owner came by and introduced himself, the finance dept made everything go smooth and got me a great % rate.  Not to mention he had to do the paper work all over for the Deuce.  The Motorclothes people treated me like a king helping me with helmet sizing, jacket sizing etc.  They just seemed to care about all aspects of the sale.  I have e mailed the service dept on a couple of occasions to ask for appointments or just to ask a question and have received a reply within a day or two.  Great people, nice big store lots of bikes to choose from." - MB 05/04

"I have been a loyal customer of this dealership for over 5 yrs. I first purchased a used 883 with 519 miles on it and added accessories. I rode it for three years putting many miles on it but always having it serviced at HDBR at the required intervals. I paid $ 4700.00 dollars for the bike. In April of 2003 i traded my 883 in for a new FLH, adding accessories and received retail price as trade in value for the 883. The dealership also knock off $1000.00 from the sticker price. In an hour and a half the paperwork was signed , I had full coverage insurance, an extended 5 yr. warranty and I was on my way home on my new baby. I have put almost 48000 miles on my baby as of 7/15/05 and have never been treated with anything but respect from everyone connected with the dealership. I am a welcomed weekly visitor." - DG 07/05

"the owner is a real prince, his sales manager is a real asshole. I have yet to meet anyone that had a good word to say about him. I would have liked to have done business with them but I am not willing to go through the sales manager to do it. I suspect, and have been told there could be some shenanigans with the way they  handle the waiting list." - PK 7/99

"I have had nothing but good experiences from h-d of  New Orleans. My motorcycle got stolen and Will had it replaced in a matter of months. They do this for stolen or totaled bikes. They also sell for msrp where a lot of dealers are gouging. Will also go out to bat for you if there is anything wrong with your bike that no one else cares about." - SW 9/99

"I can not comment about the probems others have had with Louisiana'a Harley Dealers. I can honestly say that the only dealer that offered me a bike was Will and David at Harley of New Orleans. They were "straight up" and honest. They never promised me that they would get me a bike. When they did promise me my  XLH Sportster, they delivered, AT RETAIL PRICE. That is a lot more than I can say about some other dealers in South Louisiana. Some jack up prices and others tell you in no uncertain terms that if you are not in their market area, they don't want your business. Harley New Orleans is head and shoulders above the rest of the dealers in South Louisiana. I know this from experience." - JA 10/99

"On a recent 4,000-mile road trip, HD of New Orleans took our four bikes (including a Ducati!) in for storage on a busy Saturday to be picked up on the following Tuesday.  This allowed four biker bros to tour Bourbon Street and the Jazz Festival worry-free for the weekend (taxis were a better idea, believe me.  On the Tuesday morning, the owner, waived the usual $5/day/bike fee and just charged a total of $20 for all four bikes.  Proud to wear the HD of New Orleans t-shirt!" - DR 5/01

"I visit this dealership on a regular basis. The owner treats me good, whether I spend money or not. The guy actually calls you by name, shakes your hand, and talks to you (imagine that). Unfortunately, he is the exception and not the rule. I purchased my bike from another dealer. The owner there does not even know I bought a bike from him. It may be a little difficult to get a bike from Harley New Orleans. They are the only dealer in South Louisiana that sells their bikes MSRP. All the others either jack up their prices (a.k.a. Vaseline tax) or accessorize the hell out of them and make you pay thousands extra. Consequently, everyone wants to do business with Harley New Orleans. The sales manager will work hard to get you a bike as soon as possible. Harley New Orleans also has the nicest T-Shirts of any dealership I have ever visited. The ladies do a good job. If they don't have something you want, they will work hard to find it. Parts and service do a good job also. Like I said before, I have visited many times and did not spend a dime. Everyone was just as courteous. Harley New Orleans is South Louisiana's full quality dealership." - JA 11/01

"Purchased a New 2001 FLHT std in May of 2001. Bike developed a shifting problem after three months.  Upon taking the bike in for another warranty problem I was told by the service advisor/manager that I had serious problems inside the transmission and they would have to disassemble it. Supposedly they found a bent shift fork however bike still wanted to grind into first gear upon initial startup (bike at normal idle speed 1000rpm),  The service dept consulted with Harley Customer service who advised them to check the operation of the clutch and at a later date, Harley customer service said they checked their fleet and it was normal (but with the choke out and high rpm). After being told conflicting stories and the bike being at the dealership for a month I was able to pick it up.  Now, Harley Customer service tells me that there was no problem "at all" with my bike and the work was done at  MY REQUEST! After many letters to the Motor Company and the Dealer I was contacted by both the owner of the dealership and a supervisor in the customer service department of the motor company. It was  offered and agreed that I would be given a new 2002 model FLHT Std with me paying the difference between model years and the additional tax on that amount. I took delivery of the new bike just a couple days ago. I feel that the owner of the dealership was very helpful and he did seem to be interested in helping me but it did take several letters and, finally having the letter get into the right hands at the Motor Company before reaching an agreeable resolution." - RH 03/02

"I needed to replace my bike that was totaled in a wreck.  I sent out emails to the sales departments of every HD dealer ship in my area.  About half of the dealerships replied to my emails.  Of those that did reply, only 3 dealerships would sell at MSRP.  HD of New Orleans, HD of Mobile and North Shore in Slidell.  Only HD of New Orleans had the bike I actually wanted.  There are at least 8 dealerships that are closer than they are, but the closest 3 wanted WAY more than MSRP.  The local dealership had the identical bike that I wanted on there floor, but I saved 1800 by going to New Orleans.   I dealt with a salesman that turned out to be the owner and when I went on a Saturday morning to pick it up, he was not there, but the bike and paperwork were ready (he couldn't be there).  I Borrowed a pickup to bring it back home ( was still recovering from the accident) and the salesman handling it for the owner even had a couple of the service department people load the bike for me! I am very happy with the bike and my experience with them.  Just wish I could live closer when the scheduled service times come up." - ES 06/04

"under new ownership, Jim and the whole gang seem to be running a dealership that you would want to business with. I have already told the Motor Company about the good impression they leave me with. They are selling their bikes at retail and are not making promises that they can't keep. I take delivery of my 1200 Custom from them in about 4 to 6 weeks. May not be the last bike I buy from them. This dealer comes across as being "straight up". - PK 7/99

"This dealer has decided to introduce a new "pricing policy". They are selling all solid color bikes for the price of a two-tone (420 dollars extra). If you want a two-toned bike you pay 840 extra. Looks like their "true colors" are emerging.  Proceed at your own risk. I wonder how long the "boys" down their are going to tolerate this." - PK 8/99

"We took over an existing dealership, and we do try to respond to our customer's feelings on our dealership, and will do so here regarding our new pricing policy.  We do not have the 200+ allocation that other dealers have in our surrounding areas.  Therefore, when we pledged to send our Technicians to school in Milwaukee, when we tooled up for the Twin Cam motor - and then again for the new Counter-Balanced motor, doubled our inventory, remodeled the store, and so many other things that our clients recognize, we do not have the resources of 200 new Harleys to fund our efforts.  During the Summer Dealer Show in August, 1999, we asked other dealers and representatives from the Motor Company how other dealers faced their pricing decisions.  We chose, what we thought, was the most fair.  We will not charge one, two, or three thousand over MSRP, regardless of the market conditions.  Hence, we charge the two-tone price.  Our Set-Up and Freight charges reflect set-up and freight; not a source of raising the price under our customer's nose.  On top of all of this, when we sell a new motorcycle, we extend a 10% discount off of MSRP on all Parts & Accessories added to that bike.  Should the customer decide to join our local HOG Chapter, it costs them $15 per year, and they are automatically granted a 10% discount off of MSRP for the term of their membership in our local chapter.  In other words, if they purchase $150 of items in the next year (not hard to do with a Harley), the membership is paid for by virtue of the discount.  How can we be more fair?  I trust this answers any questions regarding the "true intentions" of the ownership and team. - Bayou Country H-D 1/00

"Stopped by this dealership to get a price on a FXST, Was told there is a six month wait . Was $5000.00 over MSRP." - BB 7/01

"I bought a 2003 Road King from Bayou Country HD and I had an accident $1,900.00 worth of damage. I got a check from the insurance less my deductible, picked up my bike and didn't receive the 10% discount I was told I was entitled to. I was a member of the Local Chapter and the National HOG.  I think I was burnt out of $190.00." - CM 11/02

"I shopped North Florida, South Alabama, Louisiana, East Texas and Mississippi for the best Price on a 883 Custom and these guys gave me the best deal all around. The Sales Manager was very helpful and not pushy in my decision. This was a totally Positive Deal and will look to them in the future." - WC 04/03

"They sell their bikes at $2000 above retail + shipping they also cater to the Rolex boys of the city. If you're buying something and are checking out and one of the Rolex guys come in you might as well leave because until she is finish sucking up to him you will be ignored. I have bought two bikes from her in the last ten years. Just because I believe in supporting your local business. She has forgotten all the die hard Harley riders that kept her alive in the lean years." - HP 4/01

"Lake Charles HD continues its trend in "fixing one thing" and it results in another trip to remedy a problem caused by the previous visit...the service personnel are the only saving grace this store has...the sales folks are complete and utter dismal disappointments to the HD world....arrogant and a waste of my time...I guess you need to be a rich boy to get their attention, they sure don't seem to like military."  GD 6/01

"Went into this shop because my engine light would not go out. These guys did not even take the time to start the thing up and listen to it. It was a Saturday morning I was headed to a run. They didn't care, would not even give me the time of day. Ok, I asked to go ahead and make an appointment to get it checked out and get a 10k check up. Believe it or not I was completely ignored. After waiting 10-15 minutes for some type of response I left. The following Monday I made an appointment with Cowboy Harley in Beaumont, TX, 45 minutes away. I figure I would rather take a little cruise than be ignored by a mechanic that apparently is independently wealthy and does not need my business." - MB 07/02

"In response to an E-mail, their response on 3/25/03 was - No we do not sell at MSRP and further we do not sell outside our area without a Lake Charles address. " - GM 03/03

"We are four bikes traveling from Ft. Worth, TX. to New Orleans, LA. for Jazz Fest. At 4:00pm on April 28th, 2005 one of our group flipped his bike dodging a logging truck in Merryville, LA. about 35 miles from Lake Charles. Population 461. The bike had heavy damage, the rider was in shock and had a possible broken or dislocated right shoulder. After contacting H-D of Lake Charles for help, we were told by the owner: "It's 4:20, we close at 5:00 and there is no way I can keep anyone here after 5:00. Call us back in the morning." The rider was forced to ride a damaged Road King 30 miles to DeQuincy, LA. Thanks for nothing. This makes my stomach turn." - PA 05/05

"$1000 to ~$4000 over MSRP on all bikes.  Price quoted on the following bikes, only included option is the alarm system. Deuce $21,000; Fatboy $19,500; Night Train $18,000" - JP 4/01

""Most inflated prices probably in the country on new bike prices. Most all big twins coming in at $19,000 and up. They've been getting around $26,000.00 for V-Rods.  Service and sales staff are second to none. Store is immaculate and well organized. pretty sales girls and very knowledgeable mechanics staff.  On the service end, they absolutely make a fool of the guys over in Jackson, MS., who sell at MSRP." - TH 03/02

"I have purchased two bikes from BBHD. First was a 2003 Softail @ $500 over MSRP. The second was a 2005 Sportster @ MSRP. I was satisfied with both deals. Their prices on other models are very competitive with other dealers in the area. BBHD sales and service staff are outstanding. If you have questions, they will answer them. If you would just like to shop, you can do this without being trailed by a salesperson. Overall, a good place to do business." -  LK 01/05

"I just wanted to say I was excited to get a Harley dealership in my home town but after a few visits I found it to be a Stealership. I am very disappointed thinking I could buy a new bike from these guys, they only sell their bikes dressed out at an inflated price. I've been looking for a Fat Boy but the two or three I've checked on were $27,000 plus. Sorry guys but not this dude, I will be doing all my business with someone else, a dealer not a stealer. I have been doing my part by telling everyone I know about your sorry business practices." - DS 6/01

"The owner of this establishment brings new meaning to the word "greed". Walking through this "Stealership", checking out their pricing policy leaves me with the impression that this owner lives on another planet from the one I inhabit. It does not take long to discover that Harley North Shore is in business to turn a very large profit. It won't be at my expense. The only dealers to do business with in south Louisiana are Harley New Orleans or Harley Baton Rouge. It is unfortunate that I have to drive 45 to 90 miles, one way, depending on the dealership I choose to go to, rather than frequent the one that is walking distance from my house. Customers are never offered any kind of break. This is the type of operation that will only reinforce the belief that the H-D "hobby" and "lifestyle" is too expensive for the common man; the one that kept H-D alive years ago, before it was "cool" to own one.  Harley dealers like this one force people to choose to ride Jap bikes. Actually, the owner is a very nice guy. He chooses to do business a certain way, I choose to do business elsewhere." - JA 7/01

"I recently purchased a 2001Hugger Jade with laced wheels for $7422.00 without sales tax because it was an out of state purchase.  The bike was sold at list price according to the quote. However, they charged double the freight, and setup charges, and a $150 documentation fee.  They were pleasant to deal with and even after paying Georgia tax the total sale was $1000 to $1500 less than the dealers in the Atlanta area." - TS 8/01

"I had a great experience dealing with these guys!  After looking for quite some time in three different states, these guys beat everybody else's price on a Heritage Soft Tail by nearly $700.00.  I also saved on taxes because it was an out-of-state purchase and they even threw in some accessories for free.  So I'm well satisfied!" - MR 11/01