"The sales staff are very unfriendly. They treat Sportster owners as if they are lower class, but if you own a big twin it is a different story. They seldom offer any discounts." - PH 04/01

"I went to the Stealership H-D of Lexington, .I went to get a windshield for my Fatboy. The salesman helping me was very rude and so was the lady behind the counter. I cant afford to go in there and spend a thousand dollars a week. I saw other customers in there that they treated like gold. By the way 02 Fatboy on the floor was priced at 20,950.00.Thats only 5,000.00 more than retail. If you buy a new bike from them they force you to buy 1,500.00 in extras or they wont sell it to you." - SB 06/02

"I've recently bought my second bike from Louisville H-D, and I'm sure I will buy my future bikes from them. Many of my friends have bought 4 or 5 bikes there. Phil, Tanya and the rest of the staff have treated me fairly and honestly. They do mark up their prices, but the bikes are very well equipped, and they treat you right when you trade in your old bike. I've been in many H-D dealerships across the U.S. and with a few exceptions, Louisville's prices are in line with other "Stocking dealers".  It's a pleasure to go into the store. They always have a complete inventory, and I've encountered no problems with the service department at all." - GB 8/01

"Parts people were friendly. About 100 or so new bikes on the floor.  Big-twins and Sportsters were going from $3-5k over MSRP with very little to no accessories on them." - TH 10/01

"I had an excellent experience buying my Ultra Classic.  I had sold my Roadking out of state and had to wait for the check to clear before picking up my Ultra. Louisville H-D had Ultra detailed and off the floor to keep the wanna bees away from it.  Price was very reasonable for the Ultra considering all of the accessories added.  I would rate them A+!" - RP 08/02

"Stopped in during the 2003 KY HOG Rally.  Lot's of bikes on the floor, but they have huge mark-ups.  Several thousand dollars and that's for a stock bike -- no extras.  My starter solenoid on my Heritage was starting to act up and since I had ridden to KY from Iowa for the rally, I thought I would ask them to check it out.  The service manager or writer (not sure which) said they didn't have time to do anything yet, since it was lunch time  and could I come back later.  When I discussed "later" they said they would "maybe have time to see what was wrong, but they wouldn't fix it that day."  I explained that I was out of town and concerned about getting stranded and they didn't care.  Told me to park it on a hill and push start it if I had trouble." - RS 06/03

"Has waiting list for new bikes, $1000 deposit required to get on the list, about a 1 year wait (they keep the interest).  They mark up their new bikes $1729 over MSRP, this will be going up to $2003 for the 100th Anniversary bikes (how cute). They try to sell only in their local area. They are also a Yamaha dealer and needless to say there are many more Yamahas on the showroom floor then there are Harleys." - JS 4/01

"Bought a Buell Blast from them for under MSRP. Great people to deal with. They have stayed in contact with us even after the sale. Would recommend them to anyone." - MC 7/01

"I have had Sills for a dealer now almost 37yrs. I have always received the beat service any were. I have never had a problem with parts or service. Staff as always been helpful. I have bought Harley's and other brand of bikes and have never been mistreated. Yes they ask if your name is in the computer so they can be sure you get your 10% discount if you are a HOG. member or AMA or other organized motorcycle club. So If you have a problem with service go to the owner he will be glad to talk to you about it. Most people that get on the  net to complain cannot face people with there problems." - AV 01/02

"Depending on what they've got ordered previously there will be a wait... mine is 6 months for a '03 FLHT.  If someone backs out on an '02, they'll call me.  $1000 deposit, MSRP + $729 for freight and set-up (they've dropped the $1000 over, that's *why* there's a waiting list!).  I went to the counter and asked if they sold out of state... I'm 60 miles south in TN.  The girl called the owner over and he got me a salesman.  They do like to sell within 100 miles so they'll get your service and parts business... can you blame them?  Great folks, AFAIC." - RE 01/02

"I recently bought an '02 FLHTCI from Sills and can report a totally positive experience.  This is my first Harley and I had heard lots of negative comments about "attitude" from Harley dealers in general. The salesperson who assisted me answered all my questions and went out of his way to make me feel comfortable with my purchase.  The day I ordered my bike, I was introduced to all the crew working in parts and service.  While I was anticipating delivery, I would stop by the dealership and ask questions about accessories etc.. I always got good information, everyone was always helpful. When my bike was delivered, it was clean, the accessories I ordered were installed, and it has performed flawlessly.  After 32 years with a "foreign brand",  my only regret about buying a Harley from Sills is that I didn't do it sooner." - JR 02/02

"We were on vacation in KY and stopped by Sills HD to pick up some shirts for friends. When we got back home one of the shirts didn't fit our friend. They called Sills and sent the shirt back and Sills sent a more expensive shirt and paid the shipping also. If this is a sign of the rest of the operation I give them 5 stars." - JH 10/02

"I found Sills via the internet and negotiated my deal with the owner via email.  It was as painless a procedure as they come.  I bought a Buell there for $1200 less than what I could have paid for it here in the Memphis area.  That made it worth the 140 mile trip!  When I got there, the bike was checked, gassed and ready to go.  In less than 1 hour, I had signed off on it, loaded it and was headed home. While there I was treated very courteously by everyone there from the F&I guy to the parts & service men.  For a town the size of Paducah, the place was pretty busy for 11am on a Sat.  I expect that is because the place has a great reputation all around.  This is my first bike, but when I’m ready for a new one, I will probably return to Sills." - DB 12/02

"So far I have been treated very good by this dealership. Service has gone above a beyond to take care of all my problems. dealership sells HD's at MSRP. on a waiting list. very few if every any bikes on the floor. I have never dealt with manager but several "biker friends" feels they have been snubbed. 10% discount is available to HOG, past bike purchasers. My over all experience has been very good and I would recommend the service department." - GT 8/01

"The sales personnel and prices at H-D of Pikeville were first rate when I bought my motorcycle from them.  They didn't have the bike I wanted when I first visited, so they put my name on their "to call" list and called me when they were notified that a bike like I wanted would be delivered.  I paid $1000 down, and the bike arrived at the dealership in about two weeks.  On the day I made my down payment, the salesman went through the paperwork with me line by line to make sure I understood the charges. They charged MSRP for the bike, freight, tax and license.  There were absolutely NO surprises.  I bought the bike over six months ago, and their communication with me has been good since.  I have received some "freebies" from them and also get a 10% discount on anything in their store.  I recommend them highly." - MH 02/03

"Would like to give kudos the the folks at the Prestonsburg HD. On our way from Michigan to North Carolina my hubby's clutch cable broke about 1 mile from the dealership (we were on our way there for repair!). They sent out a truck/trailer and put his bike on the rack as soon as the mechanic was back from lunch. Billed us for .8 hours of labor plus the cable kit, I didn't see a charge for the tow. Had us back on the road in good time for a very low cost. Thanks guys!" - KD 08/04

"I just purchased a 2002 FLSTFI at Radcliff H-D.  I bought the bike at MSRP after being on a waiting list for a year and a half.  The staff are friendly and courteous.  I would recommend this dealer to friends and have." - ER 02/02

"I have worked at a few dealers in KY and in OH and I have to be honest HD of Radcliff is 1 of the best as far as making sure the customer is taking care of from the Management level .The management doesn't push the Techs to rush any job (but now that's been a couple of years since I worked there butt they where great). Just the owner is really strange towards his employees butt as long as the customer is taken care of that is what is important. I hope they are still keeping up the great customer relations since I have been bragging on them and their techs since leaving there." - RR 10/02

"I brought a 2002 Road King Classic at MSRP.  The salesman was very helpful, he got me just what I wanted. I was on the waiting list for about 7-8 months.  I did not think that was long at all considering I pay MSRP for the bike and got the color I was wanting. I WILL be buying my next bike from them when that time comes.  Excellent service also!" - CB 02/03