"Absolutely a great dealership!  Sales and support staff extremely courteous and made me feel welcome - and that was before they new I was going to buy a bike.  I shopped around the area extensively and some of the older name shops were point blank rude!  (These other places quoted very high prices and their sales staff actually walked away or ignored me when I didn't pull out my check book.) Price of my new bike (2001 Wide Glide) was very reasonable, especially for the Denver area, and was about $2K below the price of the majority of other dealers.  Highly recommend this dealership and look forward to doing continued business with them." - CI  4/01

"I took my sled to this dealer before to have the rocker box seals replaced (warranty) as well as the gas tank sender. I also asked them to replace my brake pads, due to the sickly noise and rapid wear. They called me later, it was ready! I get there, they then tell me they didn't have the sender and wouldn't touch the pads till they were at .040 thick or less! Forty-thousands of an inch? Other dealers I've heard of have gladly replaced them much thicker than that. Also, my best friend just got done taking his in for a clutch that wouldn't stay in adjustment. On the 3rd try, they got the stop nut on correctly, hence it now stays in adjustment! They were trying to sell him a cable before this was discovered. He and I have some very interesting stories about this dealer as well as "the oldest dealer, on the south side of the Denver metro area". - MA 11/01

"I shopped at four Denver area HD dealers yesterday... Mile High HD was a extremely helpful and knowledgeable.  He took me directly to the bikes that I was interested in.  I told him I was looking for the best value in a stock TC88 FLHRI or FLHT.  Skipping over the 2003's he took me to the garage area where the 2002 rentals were being serviced.  We talked about several of them and I saw a heck of nice inventory and he quoted very fair prices." - KA 11/02

"Most of the the people there are nice, but for $4000.00 over MSRP, they should be.  Some of them couldn't give a damn.  You can beat their deals, but you have to decide when and what you want to ride." - LL 1/00

"I paid over MSRP, bought a warranty, paid for my services up front (at a 20% discount), got my financing arranged and guess what? They spent almost 2 hours with me explaining the features and break-in procedures! I know whom to deal with in parts, service, motorclothes, etc. I hate paying top dollar for a treat, but think about it.. do you want a steak from Sizzler or one from a "quality" steakhouse? My daughter wants to go to the store and chat with the people there! she showed no interest in Harleys until now. Makes my buying experience satisfying." - RB 2/00

"Prices are very high on both used and new bikes.  A 2002 softail standard I was looking at with 3068 miles on it and bone stock was only $128 less than a brand new bike of the same specs.  The new bikes are consistently MSRP + $3500.  I am taking my business elsewhere." - MO 06/02

"I recently went shopping for one of the new 100th anniversary Softails, and what I got in return was one of the best shopping experiences I have ever had.  Not only was the salesman, personal and approachable, but was very fluent in the knowledge of the entire H-D line of motorcycles.  The other great quality I truly enjoyed was the quantity and quality of bikes being offered at this location.  Many times in the past 10 years while shopping for a motorcycle, I was told I would have to be put on a waiting list, and have my bike ordered from the factory.  With Pikes Peak H-D I not only had the choice of three Softail Standards in three different colors, but there where literally over 60 bikes from every model and color, that I felt like a kid in a candy store.  I am proud to say I am the proud new owner of a 2003 Softail Deuce, I had such a great time, I just had to move up and get the Deuce over a Standard.  So the next time I go to purchase a new H-D, or know someone who is looking for one, I will be returning and heading all of them to Pikes Peak H-D." - TG 01/03

"I went into Pikes Peak HD looking to buy a new FatBoy. Their prices were about $3500 over MSRP. They didn't want to deal with me at all, I had cash to spend. They sales manager was very arrogant and had a take it or leave it attitude. Needless to say I took my $20k elsewhere and was treated with respect and got a deal that included many of the extras and such I wanted. I would avoid this dealer at all costs, you will not be treated very well." - RH 07/03

"I took my bike in for crash repair last fall.  They did excellent work, and even had to make some custom parts to replace pieces no longer available.  There were very careful about inspecting the new parts before installing, as they had some trouble getting an acceptable aftermarket handlebar.  I'm very pleased with the repair work done; I would take my bike back there in a heart beat should I ever break it again. Here's the problem.  When I dropped off the bike, I told them I wanted all the old parts: tank, fender, seat, foot pegs, etc.   All the damage was on one side of the bike.  Since I paid for a pair of everything, I wanted the other one.  I had plans for them:  spares, art projects, etc.   When I picked up the bike (again, beautiful repair), I was told that they had to hold the parts for 30 days in case the insurance company wanted them.  When I came back in 30 days, I was told they had to hold them for 90 days.  When I came back in 90 days, they couldn't find the parts.  I made 9 special trips to the dealership to get those parts.  Each visit consumed at least 30 minutes of my time, some as many as an hour.  Each time I was told they would look for them and call me back.  The last two trips I spoke directly to the service manager.   Both times  he promised me he would investigate and call me. I have never received a call telling me where these parts are. After all this time, I have given up.  I have never seen any of these parts that I have paid for, nor do I expect that I ever will.  I'm sure they didn't get thrown in the dumpster." - RC 09/03

"After purchasing a 2002 Softail standard from these guys, I have been back about 100 times, thanks in part to their very knowledgeable parts staff.  Every time I come in looking for an upgrade or replacement part, they are always right on target and always have had the part, or taken less than a week to get it in.  I would also recommend their sales staff, not only do they still talk to me when I come in, but also go on rides with my friends and I ever since I purchased my bike. I would highly recommend this dealership for all your Harley riding needs." - RA 10/04

"I live in Ft. Lauderdale and had purchased a Roadglide on eBay in Crested Butte. After making arrangements 3 weeks in advance for the 5,000 mi. service and being assured that travelers get priority service, I figured I was all set. I had to get from Colorado Springs to Topeka, Kansas (almost 600 miles) to maintain my tight schedule. I arrived @ 8:30 AM for their opening of the store. My bike sat where I parked it for 2 1/2 hours! My 3 1/2 service took 6 hours. No explanation was given for the delay. No compensation for my time was offered, oh yah, except for some plastic key chains! Consequently I'm riding at night thru monster deer country (something I like to avoid)! I was not happy!" - RC 09/05

"They recently changed their pricing to come closer to MSRP. Still above where they should morally be but you don't see bikes with $10,000 markups with a bunch of unwanted doo- dads any more." - NG 9/01"It seems that the new, less usurious pricing (MSRP +$1000) at Freedom H-D was only a temporary moment of sanity on their part as it only lasted for six months.  They are now back to their old ways of gouging the customers for all they can get. Their new prices are back up to MSRP +$3500. I did not check on whether they are loading the accessories back on as I walked out in disgust. I went to Sun HD and bought my bike with no dickering for MSRP +$1000 with 15% off on all accessories." - EA 03/02

"I recently heard of a problem.  I Have a good friend who is interested in a firefighter edition Harley.  He is a recently retired volunteer firefighter who served many years protecting people.  He is now looking to buy one of the bikes that Harley has built to honor firefighters.  My concern is aimed at Freedom Harley Davidson (Denver, CO).  From reading that I have done in the past, I can recall that HD was going to sell these bikes to firefighters only, at MSRP.  After my friend checked into getting one, Freedom informed him that they are selling the motorcycle for about 4000 over MSRP.  I know that markups for Harleys has been an accepted practice lately, but price gouging firefighters who desire a motorcycle made to honor them seems wrong to me, especially after the sacrifices that were made by my friend and others like him. Is this how we should treat the people who protect us in times of need?" - CG 08/02

"At one time, this was a premier dealership.  Now, when you walk in the door, the sales staff just looks at you and glares, just daring you to ask them a question.  The bikes are fully pimped with every accessory in the book.  The bikes are priced at 3K over retail price plus all the accessories.  Every time you go in there is a different  bunch of parts personnel and a different bunch of clothing personnel.  I've talked to former employees and they say that the owners-managers are just terrible to work for.  Almost every Harley rider in Denver knows about this dealership and agrees." - PV02/05

"I had heard many bad things about the service here, unfortunately when I started shopping I went with who had what in stock.  The mess-ups started right away. The finance guy put the wrong number of years on the warranty. Then a parts guy told me I had paid for the first dyno tune but wouldn't see it on the paperwork. After purchasing the bike I waited for my paperwork I roamed the sales-floor and noticed the sales manager was looking at a salesman and pointing to some customers and started to use the "reel them in" sign. When I picked up my new bike my handlebars were crooked and the headlight was aimed too high. A service writer said to make an appointment to correct that.  Next, a parts guy told me the stock of Double Barrel exhaust system that I ordered were showing the baffles through the chrome and he didn't want to put those on my bike.  I called a week later and a service writer told me that they had those pipes.  What wound up on my bike didn't look so good. Their response was that's what they look like. Next, I had an oil leak after they changed the oil.  They couldn't find the cause.  Next, I had them align the headlight to spec and the service writer walked over to the bike and yanked on the headlight and said it was now adjusted.  Next, they installed the nostalgic speedometer-tachometer and the backlight was so dim that I couldn't read the numbers at night.  They said it looked normal and besides that's how they look.  I complained and got the general manager to admit he thought it was dim.  The general manager offered me a deal to make me happy.  The deal was $9 off a new speedometer-tachometer plus labor. Next, after my break in I had the bike dyno tuned.  It ran great before the tune and then ran very rough at idle.  The service department said that Harley's run like that.  They tried to convince me that having the big bore kit installed makes it a performance bike and that 95" motors run like that.  The only problem with that argument is that the big bore kit was installed 1100 miles ago and it ran fine until the tune.  The tech said that's how his truck runs." - GM 08/05

"John's H-D in Ft. Collins is the BEST! All they needed to start my corporate account was my tax ID #, done. They go out of their way to make sure that you get what you are looking for. They always have a large selection of Buells too. I have tried to find the list that gives the ranking of all HD dealers in the USA but without any luck. I do know that John's H-D is rated #6 out of about 1600! That is very impressive." - JB 7/99

"John's H-D has been sold and is now "Thunder Mountain H-D"  I cannot surmise their services/policies as of yet. I have not spoken with anyone who has dealt with them yet. All I know is somebody from California (oh great, more Californicators in Colorado) bought out John's (since '72)." - JB 1/00

"Thunder Mountain rebuilt my engine 3 times and every time it had a fatal (all different) failure each time. The former Service manager went out of his way several times to rectify the situation but was fired (along with his wife! Hummm?). The new GM and owner now are claiming the engine is out of warranty (90 days, but only 270 miles) and refuse to correct the situation . This includes my expenses and a year and a 1/2 of riding. Not to mention all the vacations lost, being stranded twice 200+ miles from home with a blown engine. When it blew up the last time I was stranded 300 miles from home and they made no real effort to help get me home. Two mechanics have been fired (does me no good) and they still are not willing to step up to the plate. If you value the reliability of your bike, avoid Thunder Mt." - JB 06/02

"I have been shopping at this dealership for years, took the HD Rider's Edge training there, and have always found their sales operation to be first class.  The salesman is the most knowledgeable, courteous and patient HD salesman I have ever met, and I have met more than a few!  This dealership generally prices their bikes more reasonably than most Denver area dealers.  However, I take my service business to the "former T-Mtn service manager". - KA 11/02

"I purchased my 2004 Softail Standard at list. Also got 20% off on parts I bought with the bike. 10% off parts anytime after purchase of the bike. Salesman was helpful, friendly, and stayed after closing without rushing me. Parts department has been very helpful and friendly. They've even saved me money when I wanted to buy a part that I didn't need. Usually although their prices on bikes are over list price. I got mine at list because winter is coming and business is slow for them." - DM 11/03

"On 14-AUG-03, I took my motorcycle back to Thunder Mountain H-D (TMHD) to have them redo an intake manifold leak job that they had botched on 10-JULY-03. On this second occasion, I watched helplessly as a technician wrecked my bike in the shop area upon returning from a test ride. Most everything on the right side of the bike was damaged. The general manager told me he would do whatever it took to "make things right." He also offered to give me some H-D leather goods and other compensation to make up for the headaches and hassle associated with this nightmare. However, four months later, all I have received is some replacement parts. TMHD refused to install these parts, has not given me the $250 in labor (as the owner and the GM promised) to pay somebody else to install them, and has reneged on its offer of other compensation. Everyone at TMHD, but especially its owner, has lied, been rude, hostile, uncooperative, and completely unprofessional in regard to this matter. In short, my motorcycle has been unusable since 14-AUG-2003 because TMHD damaged my front master cylinder when they wrecked it. I will be taking them to court." - JF 12/03

"I understand that High Country H-D is up for sale. High Country has a real bad reputation with most people around here. There are only 2 faces there that I recognize at all. Let's hope it sells so we have a chance at having a *real* customer oriented H-D dealer back there again. Let's also hope that the new owners (providing it sells) do realize that customers are the foundation of the company. And treat them like they should be treated. I have been waiting to get the paint fixed since I bought my bike new from Bill Johnson (High Country) and FINALLY I *might* be getting the problem taken care of. Oh yea, I bought the bike in July of 1995!!!!" - JB 1/00

"This dealership is under new ownership, and the new owner is really trying hard to make it a good shop.  They've gone out of their way a few times to fit me into their day's service schedule with no advance notice." - AH 10/01

"I visited most of  the H-D dealerships in Denver area. Including Fort Collins and Colorado Springs area. I must say that the best buying experience I had was with High Country in Fredrick, CO. Justin my sales person was great. They treated me great and provided me with the information I needed to purchase my Road King. Some of the other dealerships made me feel like I was wasting their time. Not here!. I strongly recommend that you visit this dealership. The entire staff was made my buying experience pleasant." - RZ 07/02

"When 1,389 miles away from home, I pulled in to buy a dealership pin and happened to mention my scoot had an intermittent 'miss' in the engine even at highway speed. I was told to "bring it in". They installed a SERT and even came up with suggestions concerning the 'miss' that I hadn't even thought of (and when riding by yourself for that many miles in one sitting, you have a lot of time to think). The SERT (Screaming Eagle Race Tuner) didn't fix the 'miss' so I took it back the next day and they worked on it for 3 hours and didn't charge me a dime. I have absolutely no complaints about this dealer. Friendly people and two Techs that were actually mechanically inclined and even seemed 'self conscious and anxious to please. My only complaint is that the $80 per hour for service seems a little high because here in Michigan it's $55 per hour. I met the owner too, and even he seemed to be a nice guy, and no 'dealer damage' was done to my scoot." - RP 12/05

"Two months ago I had an catastrophic inner cam bearing failure on my 99 FXDS that I purchased new elsewhere.  I was doing the repair work myself but called the shop to see if I could glean any advice.  The service mgr was very helpful in describing their procedure...a procedure that eliminated case splitting.  (Bearing pieces everywhere) They also were helpful on several follow up calls.  4000 miles later the bike is strong and I highly recommend them." - CM 08/02

"I was recently on a cross country trip and had an oil leak.  I stopped at the Aspen dealership and they diagnosed and repaired a Transmission seal and charged me $200+ dollars.  Forty miles down the road I stopped for gas and it was still leaking.  Turned out to be some loose screws on the oil pan, another dealership found it.  I could not go back because there was a weather front closing and I had to move forward.  Be careful with this dealership because you may get charged for something that is not a problem since their diagnostics are not good.  I admire them for getting me in the shop with no appointment but they never offered any type of refund for their misdiagnosis and for the fact that I had to have another dealership fix the problem later in the trip. I contacted the "mother dealership" at Grand Junction concerning the fact that the satellite dealership, Aspen Valley, charged me $200+ to correct an oil leak and didn't fix it.  Once I did this the folks at Grand Junction worked with the Aspen Valley dealership and they have decided to refund the $200!  I was really impressed in the way this was handled by Grand Junction and would recommend them as one of the fair and honest dealerships to do business with.  I'm planning some vacation trips to that area and you can bet I'll use them for rentals, purchases and anything else I need!" - DM 06/04

"I broke down 98 miles from this dealership (Oct 25, 2001) and had to get a tow after failing to make a roadside repair.  The tow truck driver called the Service Manager to see if he could have a mechanic stay over to try and get me fixed that night.  We actually arrived 5 minutes after closing and after unsuccessfully trying some quick fixes they promised to continue 1st thing in the morning.  My bike was done at 10:30 AM and I was back on the road shortly.  Even though this was my 1st experience with Grand Junction Harley I was treated as if I was their best customer and I guarantee they will be seeing more of me even though I live 270 miles away." - DK 11/01

"I would never buy another bike form this dealership.  Every time I need my bike serviced there is a long wait because they are busy with people traveling to one rally or another.  When they do (finally) get around to working on my bike they never have the part I need in stock (or if they do they keep it hid incase someone traveling through might need it) so I have to wait a week for them to order it in.  Then when it gets in it takes forever to fix it; forever equals allot of money at their shop rates.  They have no interest in helping you solve your own problems if they can't bill for their time they can't be bothered.  They charge quite a premium over MSRP on ALL their bikes. Huge thumbs down." - GT 05/02

"Two thumbs up for the service department.  While on the return leg of a 15 day road trip (August 02), my '98 FLSTC developed an electrical problem. They diagnosed the problem correctly (shorted stator) and got me back on the road in 3 hours.   The staff was professional and kept me informed of their progress.  Couldn't ask for better service.  Highly recommended." - DS 08/02

"Stopped in on my way from Grand Canyon, on the way home to Alabama.  Just wanted to get my oil changed, and they got someone right on it.  They even washed my bike afterwards.  The service manager, (who was also from Alabama), along with everyone at the dealership, was friendly, and helpful." - MA 08/02

"Developed an oil leak on a trip to the grand canyon, stopped at grand junction Harley and the service manager said if I had time to wait he would have someone look at it and diagnose the problem. I had arrived at the dealer at 1 PM on 4th of July weekend.  He finally came out about 4:30 PM and told me they had solved my problem. I would have my bike in about an hour. I thanked him, he was great to work with and felt fortunate to have him handling my problem. Downside was when he came to tell me the bike was ready, the sales manager followed him outside. The sales manager then ripped into the service manager telling him that he should not be fixing bikes that come in off the road until he has got all the new bikes ready to roll out the door for their customers. I felt bad for the service manager." - BC 12/02

"recently had a concern with a dealership which is a satellite of the Grand Junction dealership.  I contacted Grand Junction concerning this problem and I was extremely impressed with the way they handled it.  They asked for the documentation and did a review and settled the issue in a manner which made me extremely happy.  I would recommend Grand Junction as a fair and honest dealership and even though I don't live in the Colorado area, you can bet I'll use them for rentals, purchases and anything else I need when visiting! You can feel comfortable doing business with these guys as they stand behind their work!" - DM 06/04

"My opinion of Greeley H-D is very favorable.  Although their motorcycles are marked up on the show room floor, their sales staff will wheel and deal.  I got a better price than at Sun.  I've been very happy with the service department.  I'm able to get in with little or no advance appointments.  The work is done competently and correctly.  I've had the bike worked on at High Country and Thunder Mountain and have not been completely satisfied with their work .  Of all three places, I vote thumbs up for Greeley Harley Davidson." - AU 08/02

"I was warned to stay away from this dealer.  I should have listened.  The first time I contacted them I asked about the part # for an oil filter.  They refused to tell me what it was.  The next time I went there I was looking to buy a used 2 year old bike.  I came to an agreement on price, but had not signed a contract or made a deposit.  I then contacted another dealer and was given a lower price on a 2004 bike then the used one.  When I contacted the Greeley HD salesman to let him know that I was passing on the bike, he became rude.  I gave Greeley HD one more chance when I went $400 in parts.  They refused to match another dealer's 10% off list price.  I finally got the hint.  They didn't want my money.  Most of my friends with bikes have had bad experiences with them too." - DM 11/03

"I can't comment on sales but I was most pleased with the Service Department.   Five days on the road and it was time for the 2,500 mile ritual.  I found Rocky Mtn. H-D to be a very nice facility with friendly/helpful employees interested in getting me back on the road ASAP - and the price was fair and reasonable!  Thanks!" - EZ 3/01

"Just went through a good experience with RMHD.  Took my RK in for fuel issues.  Ended up being the fuel pressure reg.  Repair cost wasn't too bad and the bike was running good.  Over the next couple of weeks the bike began to run  worse, lots of popping and erratic idle.  . Took it back in and I explained how the bike was acting and they listened and actually wrote it down for the mechanic. The next day I got a call from the mechanic.  He said he had to apologize as during the previous repair a gasket had been damaged causing an intake leak.  He stated it would be taken care of at no charge.  No BS, no excuses, just the straight story. Standup folks!! It's been a while since I didn't feel like I was getting lied to when speaking with service departments. The bike is running better than ever and I will go back to RMHD when I need dealer service help." - RB 09/05

"Bought a BIKE.  That's about it!  that dealer has no enthusiasm.... over MSRP and guess what?   my biz heads north for services (a nice ride up) .  I live 2 miles west of Outpost! Really frustrated........ help!" - DH 2/00

"Two thumbs down!  They are seriously lacking in customer service.  I called ahead to see if they had the boots I was looking for in stock.  They did, so I drove 40 miles to pick them up.  I arrived 5 minutes before closing time (and their clock inside said the same time as my watch).  But, they were standing guard at the door and would not let me inside to purchase the boots.  Closing time is closing time - NOT 5 minutes early.  I strongly suggest you NEVER do business with them.  If this is how their customer service is, I will bring my business elsewhere!" - KH 07/02

"Stopped in the shop was treated with respect... Bought some odds and ends salespeople were helpful.. This is just my experience." - BC  01/03

"Went in while on vacation. Needed an antenna. Said they thought they had it in stock. When I mentioned warranty, it suddenly was not available. Said antenna was on order and should be there the next day. Still spent around 300.00 and they acted as though they could care less! Went back next day 5 minutes BEFORE closing time and all was locked up. Person inside looked at me like I was crazy. Will not be back." - KP 06/04

"I purchased my 3rd Harley from Outpost Harley Davidson 2 weeks ago and can't say enough about the dealership.  The Sales Team takes the time to show me all the models, sit on each of them and make my decision based on comfort and fitment, not just price and what they have in inventory.  The Service Department has been fantastic, (Best In Colorado for 4 years) They handle all my warranty issues quickly and I always find the Parts & Motorclothes Department stocked full of goodies for my bike. I travel 40 miles to go to this dealer instead of the one in my area.  Great Job Guys & Gals and keep it up, the word is out." - AR 02/05

"What a great dealership!  I have been to over 150+ dealerships during my travels, and this was one of the best. They have a great selection of bikes, parts, & clothing (they could use more boots, though).  This is definitely a Sturgis MUST STOP dealer - they are right off the highway. Russ Jr. & Nick set my wife and I up with bikes (Fat Boy & Lowrider) 2 years ago, and still give us great, friendly service with quick turn-around times. Even though we now live in Texas, we recommend this dealership to all of our friends & family." - BS 03/05

"Sun H-D offers an out the door price (+TTL) of $18,800 for a pearl.2000 RK Classic  First come, first served.  No waiting list. and will sell out of state" - AB 11/99

"I went in a got my 00 Buell M2 in June there. The people made sure I got the exact bike I wanted and have always performed recalls and routine service in the blink of an eye. They know me by name and always answer my ?'s. I got my M2 out the door for $9000.00 flat, plus they threw in a pair of the Vanson pants that I wanted (Buell had an offer at the time). Unheard of in these parts." - FV 02/01

"Just picked up my new Fatboy march 1st. it was on time and these guys have the best customer service around, paid about 1500.00 over suggested price but only had to wait 2 months. They tell you what day they are going to post the bikes that are going to come in. Then you have to be in line on that day and its first come first serve. Pick the bike you want they take your order with a 500.00 deposit and your set. The finance dept was great had me approved in hours and my credit was not all that great, 10 percent down 72 months. He asked me on the phone when I wanted to come in and pick up my bike and signed the papers in 30 minutes plus they gave me the best rate on insurance of any place I called by a long shot. They introduced me to everyone in the shop and gave me the run down on my bike and I was down the road in an hour. It was a great experience and they make you feel like a friend you have had all your life. Call ahead and find out what day they are taking the next orders, get there about 3:00 in the morning that day. Its worth it." - MJ 3/01

"I recently purchased a 1980 Sportster (spring 2002), and was having trouble keeping a charge in the battery. I thought it was the charging system, as the battery looked brand new. I went to Sun to see if they would check it out for me. (I got a flat rear tire as I pulled into the lot - not their fault). Although the guys in the Service Department were very friendly and courteous, I was told that Sun doesn't work on the older bikes (pre-EVO), and almost had to beg to get them to fix my tire. If you have an older bike, don't take it to Sun for service... they won't do it." - RF 09/02