"I purchased a new 99 Road King Classic from Bang' s and have enjoy the personal contact and service. I'd recommend them to anyone looking for a  fair deal from Honest people." - TB 11/99

"Visited medium-sized shop 9/25/01.  Nice & friendly folks, kept shop open past hours for a couple of us customers.  Talked to saleswoman, MSRP and no sales out of area." - JS 10/01

"I had the same great service experience with this dealership back in '94 when Mr. Bang senior ran it as Atascadero H-D.  Siezed up a piston on my bagger and limped it over the hill from San Simeon.  Also turned out to be the same week as Sturgis, so there was only one wrench working that week.  Gary had him stop the routine tire change he was doing and put mine on the rack.  Turned out had cracked a jug, so the wrench glass-beaded the cylinder, did a decent weld on the crack, and got me back on the road by 5 pm that day so I could ride 'er back to SF for a proper fix'n.  Oh yeah, this took place on a Saturday, right after the dealership had had one of them thar Motorclothes ladies' fashion shows.  While I was waitin' around, they offered up free food and beer leftover from the previous evening's activities.  A good example of how old-timers with lots of saddle time can run a dealership the right way." - JS 10/01

"I've purchased 2 bikes in the last 2 years. MSRP is the rule. You can price a bike from Gary Bang H-D right off the HD home page.  If the bike is on the floor the price tag is on it. If you don't see what you want talk with the owner's wife or daughter and they will put your name on a bike scheduled for delivery. If you are first on the list you get the first right of refusal. No up front $.These are great folks to do business with. They are just completing a new showroom at their present location that should be ready around May 2005 or sooner. The service techs are 1st class and will share their knowledge with you. It is worth it just to get a oil change because your ride is super clean when it is returned to you." - BM 02/05

"There are three HD dealers within about 35 miles of each other.  Sacramento HD, Rocklin HD, and Auburn HD. About a year or two ago the Auburn dealership was sold to some new folks.  There has never been any price gouging or rip offs until now.  Auburn recently had a FXR4 for sale.  They were asking about $1,800 over MSRP.  The other two HD dealers sold their FXR4's at MSRP.  You see a lot of Road King's and Road Glide's for sale that are loaded with $3,000 to $5,000 of "goodies" to inflate their profit margin.  A friend bought a 1999 Dyna and he was getting brass and aluminum particles in the oil.  Auburn would not fix it and told him to "run it until it blows up".  He took it to another dealer and they tore it down and found a ruined thrust washer on the crankshaft.  They rebuilt his whole motor under the warranty.  I have talked to people in the service department and they don't know their dick from a petcock.  I would recommend that this "stealership" be avoided." - RP 12/99

"I went to Auburn Harley to buy my first Harley. It was my second bike, I sold one at 17 and am now 40.   It was a BAD move.  They treated me like hell, and when my bike was finally ready to take home, they loaded it on a trailer and said "bye lady!"  I am mortified to tell you that when I got the bike home and started closely looking at it, is when I found out it was belt driven, not chain driven.  I didn't know one damn thing about my bike and had to sit on it, with the owners manual in my hand to figure out how to get it started and off the trailer  (Yeah, and have had to hear the ridicule from the neighbors "Hey lady, if you cant figure out how to start it, why didya buy it??).  They also charged me 1,500 for a warranty extension, some 400 over the MSRP of the warranty.  THANK GOD a friend of mine was also looking for a Harley, and his search took him to Sacramento HD. Sac told us the truth, I went back to Auburn and asked about the overcharge.  After a long run around, they would give me the credit for the balance.  If you are a female DO NOT buy a bike from Auburn.  GO TO SACRAMENTO." - TG 6/01

"Visited 9/22/01.  Medium-size shop and selection.  MSRP and will sell out of area. Require minimum $2500 of add-ons/options with sale or order, even a base FLHT. Shop rate $70/hr.  (This is actually from their Placerville ("Hangtown") shop, because the Auburn folks were too busy to talk to me)." - JS 10/01

"Last year I passed through Auburn on a run, and I had some problems with my blinkers and brake lights. I asked one of the sales guys if he could check with the service department and see if someone could look at my problem. Before I finished my sentence, a mechanic took my bike and by the time I browsed the store everything was fixed. They took care of me like I was their best customer, knowing that I will probably never see them again (I live far way from Auburn). To make everything even better, they refused to accept any money. Great dealership, great people!" - LI 06/02

"Stopped by Auburn on way back from Reno, NV. Wasn't really looking for a bike. Fell in love with a FXSTDSE. Bike was price 4K over MSRP. They lost a customer for life with that greed. How could you ever trust them with pricing or labor hours when they treat you like that?" - RT 06/03

"They went out of their way to get me back on the road to the Laughlin river run, I broke down in a god forsaken place called lost hills and had to limp in. Only took them 30 min. to do their magic. Thanks Thorps." - JW 5/01

"While shopping for my 2001 FLSTC I visited 15 or so Southern California HD dealers. I can honestly say that the folks at Thorps were the most friendly of any dealers that I visited. The store is family owned and operated, my salesman was the owner of the store and his wife help me pick out a helmet. I didn't have to hassle with a middle man (sales manager or sales man). I ordered the bike with the colors and options that I wanted and the bike was delivered "as ordered" on the date it was promised. I paid retail HD price and received a one-time %10 discount on parts. I have 7000 miles on the bike now and have been happy with the work done by the service dept. Every time I walk into the store the owner greets me and my wife by our first names. This is a very nice touch in a age where most folks forget about you the minute you hand over the cash." - MR 9/01

"Unethical Dealership! Bike Prices one to five thousand over MSRP. Service department is under trained. Service writer has no clue when it comes to mechanics. Service techs seem to get more things wrong then right (shouldn't EVERYTHING be done correctly?) Observed an employee refer one customer to another customer for mechanical advice. Then watched the second customer refer the first to another shop citing that Ventura HD's service department would be unable to fix the most minor problems (and watched the Ventura HD employee agree! Talk about pride in your workplace. Have watched as friends have had their bikes "taken hostage" for months as the service department could either not figure out problems or had dropped the ball on parts ordering/ordering incorrect parts. Have heard of the dealership NOT standing behind HD warranty service and claiming that the customer was "hearing things" and "making it up" (twin cam bearing problems as it was explained to me... doesn't HD have a service notice on this?) Also, this customer was apparently a local motorcycle mechanic and was told by the service writer and dealership owner that he was not welcome there any longer since "mechanics know too much." Are they afraid that they will actually have someone to answer to?" - JP 9/01

"Bought an 02' FLSTFI at list price. The salespeople are super friendly and their service and parts department is great.  I brought my brother-in-law in to look at a new bike and they spent almost 2 hours with him going over different bikes and what would or wouldn't work for him. I would recommend them to anyone." - SS 04/03

"I made this my first stop because it was nearest to me.  I had never owned a road bike and was looking at Sportsters.  They were then being offered at $500 off MSRP.  $5,600 for a new Sporty sounded good to me!  My salesman was courteous, patient and knowledgeable, explaining my new toy to me as well as introducing me to the parts and service departments.  Everything was handled  professionally and my bike was delivered to my home free of charge.  I have  dropped in a few times since and I am always welcomed.  Ventura Harley appears to be an honest, clean, well-managed business.  All of their bikes are marked at MSRP.  Recommended." - SE 04/03

"Authorized H-D Dealership that REFUSES to honor warranty service on a bike that was not purchased there. Was greeted by the Service Manager in the parking lot with a, "What do you want?" and it only went downhill from there. Watch out brothers, these guys are SHADY. I have spent many dollars in this establishment, but from now on... will take my money elsewhere and suggest you do too. Lucky for me I made it to another dealership to perform the warranty work before I was killed on the highway (other dealership deemed the problem to be a defective caliper on a brand new bike with 4000 miles and fixed the problem with no question). Shame on Ventura Harley Davidson for allowing an unsafe bike with no brake to roll down the highway." - BC 09/03

"I recently did a one way cross country ride and used Ventura HD as the shipment point for my bike.  I was extremely impressed with how good the service department was to work with for someone from out of town.  They received my bike and even did a warranty repair at no charge to me.  Based on this experience I would recommend them to anyone." - DM 06/04

"After 3 years of procrastination and visiting many shops in SOCAL, I wanted to work with my closest neighborhood dealer.  That was Ventura.  Craig, the Salesman and Jan, the Sales Manager were straightforward and extremely patient.  I bought the 05 Deuce EFI. The prices were MSRP on everything - no hidden mark-ups or forced extras - just the bike.  They told me I would get 5.99% financing and within minutes it happened.  No games, very efficient.  They treated me with respect and introduced me to the department managers.  I go in periodically to see the new bikes and clothes and they are always very pleasant." - JG 10/04

"Poor service department. 6 weeks for an appointment. Lots of employee turnover. Cheap owners. The United States Post Office of Harley dealers. Worst authorized dealer in the area. " - KR 08/04

"Bought a 2005 Electra Glide Classic here.  Everybody else had a big wait or wanted a big premium (Bartell's wanted more BEFORE tax/doc than Barger wanted out the door).  They had what I wanted on the floor, gave it to me at sticker and threw in a HD leather jacket tagged at $350 as well as about $200 in parts and installed them free of charge.  The whole crew was awesome and really took care of me.  THANK YOU Barger HD...worth the extra drive any day." - JP 04/05

"This dealership has the worst attitude I've ever encountered.  It borders on abusive with an overall "we don't care" being their stock in trade.  They refused to warranty an HD battery less than six months old because it wasn't purchased from them." - DV 7/01

"Under new ownership that charges strictly MSRP (or so they say). I was in there this weekend and saw that they were charging $3,000.00 over MSRP on the 2 V-Rods that they have on the floor.  It seems like the entire staff has a great attitude.  The sales staff went out of their way to make sure that I was taken care of.  I was told by one guy that the new service manager is "the only guy I'll let touch my bike." - TM 07/02

"I had a great experience with this dealership. My bike broke down while on a trip this summer. They stayed open late to get me (on my tow-truck) in and had me on the road by noon the next day. The service manager was great, suggested motels in the area, helped me call a cab etc. Everyone I dealt with had a great attitude. I was very pleased." - JK 08/02

"Outstanding dealership!  Though I was unable to locate the exact bike I wanted (mea culpa - as I waited too late in the 2003 model year for my Gold Key 2003 FLSTFI Silver/Blk Fatboy), the entire sales, parts, motorclothes and service staff treats me as a valued customer.  We've been to H-D dealerships around the world & this location is in the top 1% worldwide!  Owner and Sales Manager are building a world-class, "experiential" dealership and it continues to show in their attention to service, service & more service.  As icing on the cake, the dealership is a great Corporate Citizen as evidenced by their extensive support of community activities, e.g. an annual Toys-for-Tots ride that has grown every year.   Trust me, this dealership is what H-D is all about.  I'd do business here even if I lived out-of-state!" - SS 12/03

"Last summer went to a local dealer to replace tappets and cam. My bike was returned with air intake leak, new center stand was put on and bolt was not tightened and it flew off and hit my pipe and flew rearward down the road. Other problems and requests for service work I specifically requested were not performed! I called Chico Dealership and Jeff in the service dept. took me in the same day and fixed my bike. Chico has performed other service and warranty work without flaw. Thanks to Erin (female) in the service dept, Randy (female) in Parts, and Lance the mechanic who is very detail oriented . I drive from Redding to Chico approx 60 miles for the excellent customer service." - JH 5/00

"I purchased my new O2 Ultra from Hall's. I found them a pleasure to deal with. All the staff is very friendly and helpful. Salesman was very good to work with. They have a good service and parts dept. with the same friendly staff. I continue to use them. I get phone calls from them just to check in an see how I am enjoying my bike. I have spoken to other people and they have the same opinion of them, very friendly and helpful. Its like coming home when you go in. Good selection of motor clothes and accessories. I've sent letters to MOCO about them. If more businesses, any business, treated customers like they do, they would have many satisfied customers and no need to handle complaints. I highly recommend them." - TB 12/03

"Out of all the dealers in the San Diego area, I feel this one is the best. Their prices are competitive.  They ordered me the bike I wanted and I only had to put a $500 deposit on it.  Every time I go into this store, I'm promptly greeted with a smile and asked if I need any help.  I can go into most of the other area dealers and spend a half-hour without even being talked to.  SCHD ordered me the helmet I wanted since the size I need wasn't in stock.  Now, I'm just waiting for the bike to get in.  I ordered my XL883C in Jan and it should be here this month.  They are out of my way, but the excellent service has made me a loyal customer." - RK 03/02

"I purchased My 2000 Heritage out of town.  With no experience riding Harleys I heard noises and had several questions regarding my new bike.  I made an appointment for South Coast HD to look the bike over.  The service I received could not have been better.  The service writer at South Coast HD, greeted me and walked out to talk to me about my bike.  After answering all my questions he took my Softail for a ride.  When he returned he told me all's well.  All he asked was that I return for my scheduled service.  No problem." - MB 03/03

"Had a lock washer come loose that held the starter gear into the primary. The mechanic (Joe?) stayed late on a Saturday to make sure we could get the bike out because they were closed for the next 2 days. Treated my wife and I very well while we waited, and were generally just good people unlike Dudley Perkins (that's another story)." - MC 3/00

"Had a great experience buying my first Harley at GGH-D. First day, I sat on a Softail standard and when I asked about a Sportster, salesman 1 showed me a few of them, taking the time to answer all my questions. He also mentioned they would take $410 off the out the door price ($10,900 for a XL1200c) and I would have $750 shopping spree in their store the day I picked up the bike. Second time in there, I met salesman 2 and he also took time with me on the Softail and the sportster and also mentioned the special they had. Third time in there, couldn't find any salesmen right away. Walked over to a customer and a parts guy (used to be salesman). They were talking about Sportsters and I joined in on the conversation. He was answering all the questions we had about the bikes. Must have spent 30 to 40 minutes just talking. Had a great time; no sales pitch or anything like that. I went ahead and put some money down and started on my $750 shopping spree. One of the parts guys came over and helped me with the selection of jackets and helmets. Fourth time in there I picked up my bike and salesman 1 was right there to go over the bike with me. All in all I met 3 salesmen, 3 parts guys and 2 service mechanics and all were friendly as hell." - LF 03/02

"Purchased my 2003 softail for MSRP and no set up fee and 15% off of all harley accessories.  My only complaint was that they tried to soak me for labor to install those accessories I wanted.  I intended to spend over $2000.00 on parts and they wanted to charge me almost $1200.00 in labor.  I bought the parts elsewhere and installed them myself." - SR 06/03

"Michael's is 15 miles from home. Went to buy bike, didn't. Jim & Jim's H-D in Ukiah is 60 miles from home. Bought two bikes. 'Nuff said." - PT 11/02

"Best dealership in town! I bought my '03 Ultra at MSRP. The motorcycle salespeople are very kind and helpful. The Parts/Clothes salespeople are equally kind and helpful. the service department is absolutely the BEST! Comparing the 3 other local dealers, HD of EC can't be beat!" - AB 09/03

"My wife and I were on a trip on our new Dyna FXD.  This is the first motorcycle I had ever ridded except for the Motorcycle safety course. During this first multi-day ride we had the misfortune of dropping the bike while making a slow speed U-turn (very embarrassing).  Needless to say I broke off the clutch handle ( I still had a couple of inches to use to shift).  The great people at Redwood HD sold me a new handle the also installed it at no charge.  Wife also wanted some of their T-shirts that they were out of stock on.  They mailed them to us when they came in at no additional charge.  I would highly recommend these wonderful people they really go out of their way for travelers." - JS 01/02

"Purchased 2 bikes, 02 Softail and 04 Ultra-Classic.  Sold at MRSP and the service was good.  Only drawback is a small dealership with not much floor stock.  No complaints and good people." - DW 01/04

"I purchase my bike from them new on August of 2001. And while I will still shop their for parts, their Service Department will never touch my bike. Sales Dept very nice, good people. I have had all my services done by Folsom HD, but on my last service my bike ran like crap. I took it back and they said park it and they would get to it. When I went to pick it up it was right where I parked it. I was told they found nothing wrong and their guy had it and rode it all over. As I left the parking lot my bike spit and sputtered all the way to a Independent Motorcycle Shop. While it was there they found many thing wrong and couldn’t believe I just had a 10K Service. They have a big new building and I hope they can attract better people for their shop, but… In the future I will go to Sacramento H-D, I just wished I didn’t have to wait so long to get in to their shop." - TS 01/02

"I purchased a new 2004 Sportster at MSRP however it turned out to have a unfixable electrical problem. The dealer was great at every step and even gave me a brand new 2004 Sportster loner to ride.  After 6 weeks of diagnosis, they decided that they would replace my bike with a brand new one. The salesman, mechanic, owner and the factory customer service reps have all been fantastic. I highly recommend Folsom and Rocklin HD." - BF 11/03

"I recently purchased a 2000 Road King Classic from Fremont Cycle Center for MSRP. Not only did I get the bike that I wanted for MSRP but I bought it right off the showroom floor. I began calling shops in the area on Monday, Jan. 17th. and began inquiring about the wait for a 2000 FLHRCI in green or black. The sales guys in Fremont ask me where I lived (they don't sell out of area) and then told me that they have one on the floor ready to go. I immediately went down and ask for a price breakdown. They charge standard fees for everything including shipping. The only area that they might be a little high is the dealer setup charge of $866 but I was willing to live with a little markup in that area. I arranged for payment (they would only accept a cashiers check) and picked up my bike 2 days later. I was a little disappointed when they would not give me any kind of discount on any parts I purchased on the day of sale nor do they give HOG discounts for future purchases. They did give me a T-shirt of their choosing however. The salesman didn't have to sell me, I knew exactly what I wanted and I was lucky enough to find it on the floor at Fremont Cycle Center. Despite the lack of discounts I would do business with them again." - BP 1/00

"I bought a 95 Sportster 1200 xlh a few months back and every one there from the sales man to the lady who helped with the finance hell even the lady who helped me with the helmet were so helpful I could believe it. I've been back many times and they all remember e and the bike I bought. they always want to see what else I have done to it. I bought a chrome gauge housing for my sportster from peninsula Harley in redwood city on the recent open house and after it being on my bike for about a month I was riding and I looked down to see it had broken in two places and after I brought it up there to show them the manager told me "well it is a sportster and they vibrate a lot". the way I look at it they are made for a sportster and that's no excuse .one thing I will say for them is that the techs there are very helpful when I wanted to change my grips I asked one if it was something I could do he said follow directions in the owners manual and if I had a problem give him a call then gave me his cell number I didn't have to call but it was nice to be able to if I needed." - JP 10/01

"2001 Screamin' Eagle Road Glide, 71K+ miles. Battery finally died in parking lot at special event (Lots (over 500) of people) at dealership. Service department got bike into service area, stripped off tour pack & seat, changed battery, tested stator, replaced seat & tour pack and I was on my way within one hour. They did this on weekend between the scheduled work in shop. Great service." - PP 11/03

"Purchased a FLHRCI two months ago, 6 month wait. $500 deposit, refundable. Dealer sells only to locals, Small markup over MSRP, basically a prep charge.  Was treated very well, everything went down just as they said it would, no surprises.  Will definitely get my next bike from them." - DW 5/01

"Visited medium-sized shop 9/25/01.  Talked to accessories and parts folks, no salesman to talk to but floor models appear to be close to MSRP.  Shop rate $63/hr.  Store expanding to "three times" its size in next few weeks and just down the street.  Saw new facility and it looks large." - JS 10/01

"I refuse to take my bikes to any other dealer! Anaheim-Fullerton HD is top notch, honest, friendly, helpful and experienced personnel. Service department, in my humble opinion, is best in So. Cal. Service Mgr & Service Writers are customer service driven and guarantees the work! #1 Dealer in So. Cal.! Anaheim - Fullerton HD won me over from Laidlaws." - MH 12/05

"I have been to dealers in many states and these guys are by far the best in both sales and service.  I have bought three bikes here in the last four years, all as promised and at MSRP.  Sales manager is terrific.  No appointment needed for service and I have never had a problem with any service performed here.   Owner is involved in community service.  Everyone is pleasant and helpful.  You could not ask for anything more." - GW 06/02

"I have been a customer here for almost fifteen years.  Four bikes I have purchased have all been at MSRP.  Service has been flawless.  Home of The Love Ride and I get treated like a VIP.  Owner is involved with community service.  Could not be better." - GW 12/03

"I was looking for an 05.  Glendale had what I wanted coming in a few weeks. The salesman told me they sold at MSRP and gave me an out-the-door price which seemed agreeable.  I placed a deposit on the bike.  After crunching some numbers I noticed an almost $600 overcharge.  When I called to inquire, I was told they charge $585 dealer set up.  I went to another dealer who offered the bike five hundred less than Glendale.  I called the salesman at Glendale and told him about the other dealers offer. His immediate response was, "Do you want a refund?"  I said no, I thought you could match the price. The salesman told me he was unable. When I went in to Glendale to get my refund; another salesman had the same attitude.  Hey, cant match the price, so here is your refund. BTW the salesman told me their set up was an extensive 3-4hr process, involving all kinds of safety checks and a ten mile mechanic check ride. The salesman also said they were authorized by the factory to charge that amount on set-up.  Glendale's normal labor rate is $70 an hour. At that rate the set-up should take over 8 hours, not 3-4.  I wrote a letter to complaint to the owner of the dealership.  He had the salesman call me to apologize.  Again no attempt to deal or build a customer. Instead he wanted to know which dealer was getting my business. I know Glendale is a huge dealership with good reputation. But they really dropped the ball on this one." - JC 10/04

"I received the best service I have ever gotten as a consumer at California H-D. During the past few months, I've walked into numerous dealers in the southern California area and never felt comfortable in any of them. Either I didn't look like a biker or I didn't have my check book out, ready to buy (who knows) the customer service at most of the dealers I went to in the So. Cal. area sucked - especially Bartel's in Marina Del Ray. From the minute I walked into California Harley though, the sales guys made me feel comfortable sitting on the bikes and just hanging out while I drooled over the HOGS. Barry Wilson (who sold me my 2000 FLSTS - Heritage Springer) took the time to speak with me each time I came into the dealership and treated me more like a friend than a salesman. I would give California Harley and Barry perfect five-star ratings for customer service and would recommend them to any of you that live in the south bay area of California." - TA 3/00

"Not my regular dealership...but was visiting a friend when I got a screw in my tire. Service department fit me in on a Sat afternoon close to closing and got me back on the road within an hour." - LL 02/01

"I spoke to them,  very courteous and nice guy. I plan on purchasing my HD from them next month - JR 4/01

"My 2001 FLHTCUI "ultra" puked out oil all over the place in Casa De Fruita and I called this dealer and due to the fact that I did not buy my Harley from them, they refused to drive the 20 miles to rescue me. My bike was under warrantee and they still would not help me in any way.. I had to wait 5 hours for help from, my son-in-law in  the bay area to come and help me haul my disabled bike home. I would not spend a dime in this dealership." - CB 5/01

"I recently bought a new Fat Boy at Orange County H-D. Markup was about $1000 above MSRP, with a small markup on the chrome forks and custom paint. Also charged $600 for freight, dealer prep, etc. Seems a little high. The sales staff was polite, but would not budge down from the price marked. They have about 10-12 new bikes, and also a few Buells on the floor. Usually the Fat Boys have "sold" stickers on them, I got lucky and found what I wanted when I wanted it. Lots of parts, clothes, etc. in stock as well as a good selection of used bikes." - PA 6/01

"I have always gotten good service from this dealer. Bought bike there in 01. Got a good deal, no pressure, straight shooters. Salesman still remembers me. The staff is knowledgeable and friendly. All service has been timely and well done. After service bikes are washed. At about 3,000 miles developed an outer primary cover oil weep. Stopped in on a Saturday to set up an appointment to have it fixed under warranty. Service Manager said if I could stick around for an hour and a half he would see the guys could get it done before they went on lunch break. Done in an hour, no questions asked 7,000 miles later no weep. Same shop did my Stage 1 and installed SE IIs and air cleaner. Parts and Service coordinated everything to make sure parts were on hand when service was scheduled. Runs great, didn't have to touch anything. SE IIs were a little louder than I wanted so after a couple of months I stopped in and asked the Service Manager if he thought SE Slip Fit Torque mufflers would be any quieter. He went in back to get some opinions from the guys in the shop and told me in their opinion the difference was not worth the $250 the mufflers would cost. A lot of places would have taken my money and run. The Parts Counter people are knowledgeable and easy to deal with. The clothing part of the store has a lot of good selections and the staff is very friendly and helpful.  I always get a card at Christmas and on my bikes birthday. Not reminding me to buy something just to say Merry Christmas, Happy Anniversary, hope you are enjoying the ride and thanks for the business. These guys work for your business and they will continue to get mine." - JE 05/03

"Excellent sales experience - price was MSRP +$500... salesman went out of his way to ensure we were happy.  Always friendly and remember us when we go to the store, even get the famous cards for thank-you etc..  Service dept. (which is currently understaffed) needs help - they messed up a detachable plate install and generally don't seem to care.  Will get serviced elsewhere in future...  until they improve." - VW 06/04

"We are a small store with a small allotment of motorcycles.  We prefer to sell to our local area but make allowances on Peace Officer Special Motorcycles and sell our consignment bikes openly.  We provide Parts, Sales and Service Tues-Sat 9-6.  Parts and Sales on Sunday 10-5 all year.  We are open Mondays with Service available Sun/Mon April thru November.  We close for the holidays between Christmas and New Years. We work hard to provide a pleasing atmosphere and outstanding customer service.  We also offer a motorcycle theme guest room for those who wish visit for an extended stay and enjoy the areas riding, fine restaurants and antique shops." - Jamestown H-D 11/99

"Watch out for these guys. The took in the bike for wreck repairs. Refused to order parts till insurance had paid for them in advance. It took three summer months to get bike back out of their shop. They would put bike on back burner to work on a locals bike first. We found many parts had been replaced with Taiwan parts. Beware!" - CH 1/00

"While on a trip from Ventura to Reno my shovelhead broke down, they took me right in on a Saturday, replaced my stator, tightened some loose nuts, thoroughly checked out my bike, gave me a HOG discount on parts, and had me back on the road in 4 hours." - B 1/00

"My friend had the misfortune of having a wreck just north of Sonora, CA. We called Jamestown H.-D. to pick up the bike. They promptly gave us the estimate. We told them to go as insurance would pay for everything. They then refused to put a wrench to the bike until the insurance money was in their hands in advance. Once they had the cash they then ordered the parts. Once the parts came in they started work. But the bike was put on the back burner every time a local needed something. The bike sat for weeks while they prepared all the local bikes for Sturgis.  I guess they felt she didn't need to go to Sturgis. Four long months and $5,000.00 later upon getting the bike back on home ground we found many Aftermarket and Eagle Iron parts had been used in place of original parts. Bottom line here is watch your back at Jamestown, CA H.-D. They only care for locals and their own wallet." - CH 5/01

"Visited medium-sized shop 9/22/01.  Shop rate $60/hr.  No one to talk to about sales, but prices on floor models looked not out-of-line, whatever that means.  In business 5 years and growing.  Worth a visit just for the surrounding area (Sierra Gold Country)." - JS 10/01

"The service center as well as the sales dept.& staff have been good to me and my friends when ever we ride up there from the Bay area. They did a lot of chrome for me and when there was a problem they corrected it. The Putt is also worth the trip up there!!" - DB 01/02

"After having an accident on Hwy49 the bike was taken to Jamestown, CA H-D for repair. I was told it would take six weeks to repair the damage as I had requested factory painted parts. I said this was no problem. Four weeks later I inquire as to the progress on the bike. They tell me that all of the parts are ready to be ordered, but they will not order the parts until they are paid for in advance. I remind them that this is an insurance claim and to contact the Ins Co. Begrudgingly they do so. Weeks go by and no progress is noticed on the bike. They say the MoCo shipped them the wrong parts. I know the MoCo only ships you the parts you order. Weeks later the parts have arrived. I was told the bike had to wait as their regular customers needed service to go to "The Love Ride". Maybe they never thought this bike wanted to go too. Three and a half months later the bike is done. Only upon inspection it is found that many damaged parts were replaced with Taiwan stuff. Add to this that they refused to return the parts that were replaced. Beware of Jamestown H-D." - CH 11/03

"Excellent to deal with.  Bought a used 1200 Sportster in 01/04 and had an off brand trade.  The sales manager gave me a good price for my trade along with a good price on the HD.  I have talked with other people in my area that have also dealt with them and have had nothing but great experiences.  They also sell for MSRP and do not inflate the freight and setup fees.  I would refer anyone to them." - RG 04/04

"After being discouraged by the local dealers that flat out told me that they wont deal, I found Lancaster Harley.  They were friendly and they sold me my Fatboy at MSRP. I didn't even have to ask. They had the prices right on the bike showing all the costs. Unlike the other dealers that wanted 2000 dollars or more over MSRP and had their prices hidden. Even though Lancaster is almost 80 miles away from where I live, I will go out of my way to make sure they get all my business from now on." - MH 01/04

"I recently had an incredibly bad parts and service experience with Livermore H-D. I made the mistake of switching loyalty from the shop I had been satisfied with to the one that was closer. The dealership has changed hands from Dron to San Jose and the scuttlebutt is that Dron was only there for speculative purposes anyway and intended to turn it over right away.  Maybe I got caught in the exchange but they had a real F-the customer attitude. I came close to bringing them to court but decided the courts were full enough.  Since then I've taken great joy in escorting  5 of my buds to 2 other dealerships for new rides and bought a new one myself.  Sent a copy of the Bill of Sale to the GM. Since they sell all they get they probably don't give a two swipes. They get no business from me (parts, service, accessories). Take your chances." - DK 5/01

"Been riding my '90 bagger from Sonoma to LA once a month since the beginning of the year.  Bike's got 115,000 on the odometer, so once in a while things will loosen up or wear out.  On the last two trips down there I had to replace minor stuff, mounting studs on the passenger backrest and heel shifter lever.  On both occasions I went into Bartel's, as it is only about 20 minutes from my girlfriend's place.  Each time I called ahead to make sure parts were in stock.  The parts counter guys were always right on the money, friendly, and I paid strict MSRP on the parts.  On the last visit I complimented the parts manager, and he intro'd me to the store manager who I also complimented.  I left via the service department where I asked the service manager to have a wrench monkey break loose the shifter peg from my old lever so I could put it on my new lever.  Instead, he returns with a brand new shifter peg on the house.  These guys don't know me from Adam, I'm just an outta-towner who's stopped in for some nickel & dime parts.  Good folks.  The facility is of the latest H-D corporate boutique design, but the best part is they're two for two in parts for old baggers (The scoot, not the scooter tramp, I mean).  Bartel's also offers up Buell test rides each Saturday with, fittingly, complimentary hot dogs in the parking lot." - JS 10/01

"Bartels is a pleasure to visit, the employees are very nice and informed. They have always had every part that I needed in stock and knew what I wanted without me having to show them in the manual. Their service is very professional and the mechanics all seem to be very reputable also. Their shop is nice to browse through and I would feel comfortable recommending them for any motorcycle needs a Harley-Buell owner would have. I have never purchased a bike from them but I have rented from the on-site rental company and they too are a pleasure to deal with. There is nothing to say about Bartels that is not positive and I have had nothing but good experiences with them.  I am glad that there are H-D Dealers around like them." - GD 06/02

"I stopped at Bartels while on my vacation. I was very pleased with the reception they gave me (a complete stranger to them). Everyone there was nice and helpful. I believe they genuinely wanted to help me with whatever I needed. Harley needs more dealers like them. I didn't get a chance to look at the bike prices but would probably deal with them regardless." - RM 07/02

"I requested information on a 2003 Road King Classic two-tone silver from their web site. I received a call from a salesman today that they had one available. It included the 2003 Road King Classic two-tone silver, security alarm, Gold Key package, and dealer installed extra chrome accessories (no details). $23,750 BEFORE Tax & Lic !!! Stealer?" - DM 06/03

"HD shop - No BUELLS! I live in Nor Cal 300 miles away.  I have a 97 Tuber. Bald Tire cord showing, and starting to bubble, metal on metal brakes. Comment from the parts guy "We don't work on 'em, but we'll see what we can do." The tire guy was a little more chatty. "Hey this tire is worn out on the sides too!" Then he proceeds to have a tire viewing asking others to come lookee. They had the tire but no pads. The computer told 'em they had pads - computer lied. (I took off, knowing I had to replace them soon)  Tire took awhile approx 2 hours. Approx $275 total out the door. Now this was Friday after noon at around 3:15 pm. Overall I was impressed. I now never try to stretch one more ride out of brakes and tires - especially if it is a 700 mile trip." - JL 06/05

"I rode 90 miles from San Jose and bought a Buell from the new stand-alone Buell shop just down the street from Mitchell's.  The Buell shop has prompt courteous service from very knowledgeable people.  The low overhead in Modesto means low bike and service prices." - DW 02/01

"We have recently moved to a new location at 8710 Central Avenue in Montclair, one-half mile north of the 10 Freeway. Our new telephone number is (909) 981-9500. Our toll-free number is still (888) HARLEY8 or (888) 427-5398. We have changed our business hours, as well. We are now open six days a week, closed on Mondays. Tuesdays through Fridays we are open from 9 am to 8 pm and Saturdays and Sundays we are open 9 am to 6 pm. We are now Buell dealers and we also carry Whizzer motorbikes. Our new and used motorcycle prices are very competitive. Our new 26,500 square foot dealership includes a state of the art dynamometer and we are one of very few dealerships nationwide qualified to install and calibrate Power commanders." - PV H-D 3/00

"Within the last 2 years, sold one bike on consignment there and purchased two other new ones.  Wanted to purchase a 2002 FXDL for the girlfriend.  This dealership wanted $2400 over MSRP.   When confronted with fact that other dealerships in the area would sell at MSRP, sales staff agreed to sell at MSRP.  Told them we were selling the Sportster ourselves on a Saturday and were getting a cashier's check for the amount.  Wanted to put the cashier's check as a down payment on the FXDL.  Wouldn't take a cashier's check made out to me as down payment.  Went to Bartel's in Marina del Ray on Sunday.  Purchased the FXDL at MSRP, with same financing as offered by P/V and Bartel's took the cashier's check.  The Saturday when I was in there I was picking up my 2000 FLHTC after an expensive service (10000 mile service, new rear tire, rear brakes, misc. parts), nearly $900.   Seems like I should have received a lot more consideration for the money I'd already spent there.  Dealership is very much a boutique looking place.  Lots of activity.  Sponsors lots of events.  Staff is usually friendly." - JS 11/01

"I went into this dealership to take a look at what they had available.  I found a couple bikes that I was interested in but all salespersons were busy.  I left and came back a couple days later, same thing.  I finally asked for assistance.  I am not fond of pushy salespeople, guess I got my wish.  Actually purchasing the bike was a great experience.  No BS or false promises.  The hardest part for me was to figure out what color bike I wanted.  The staff has been great during every visit to the store.  I had a small problem when I picked up my bike, but the service people were all over it and I was on my way in no time.  I highly recommend Simi Valley H-D and would buy from them again." - SH 07/05

"Bought my Y2K 1200S there and had nothing but trouble since. Went in on a zero down program and then got this story after taking the bike home that the program had been cancelled, unbeknownst to the salesman, and that I needed to fork over $500 in addition to the payment contract. Submitted half up front but got suspicious of salesman's intentions. About six months later, after trying innumerable times to find the owner's name and addy, I finally sent the other half, along w/ list of complaints. He sent back all $500, but covered his sales staff. Service staff suck: extremely rude, manipulative, and not all that knowledgeable in my book. Won't spend a dime there again if I can avoid it. I know of several others that detest this place as well. I go out of my way to Yucca Valley to not patronize this place!" - CP 10/01

"Sales experience was ok - price was MSRP but no big negatives, no big positives, except to say they are VERY slow at submitting the DMV papers and still (almost 3 months later) don't have HOG membership stuff." - VW 06/04

"Talked to sales guy at Dron's, said they sell @ MSRP and gave me a detailed listing (table) of price breakdown for all models.  Their 2000 FLSTC (H-D MSRP $15,995) base is something like $16.8K, which includes CA emissions ($290).  A little high, maybe it includes two-tone paint, which would be about right, but I forgot to ask.  Interesting add-on:  if you're out of the area, they require you purchase the full 7-year extended service plan ($1334).  Shop rate is $75/hr. Several interesting customs, 3 Titan Sidewinders for sale.  Friendly folks." -JS  9/99

"I had the worst experience with their service and sales departments. The sales guy continually lied to me about the options on a FXWG to explain the $3000 markup. (It had a set of SE slip-ons on, and yellow paint), and the service dept literally destroyed my CV on the Sportster. When I went to pick it up, it was pouring out gas. Their reaction ? "Better ride home fast before you run out of gas or catch fire" I had to buy a whole new carb. I'd never recommend them for anything." - GH 1/00

"I bought my first new Harley in 1985 from Oakland HD and just got my second, a 2001 FXST at MSRP, so I have been dealing with them for 16 years, their prices are not cheap but are competitive.  I have been satisfied with the service dept.  Their personnel are always friendly (parts, service, and sales).  They have 3 or 4 salesmen on the floor and the owner does not act a salesperson." - DC 8/01

"IMO, this dealer's parts and sales departments were about two giant steps below worthless. The initial pre-sales experience was so bad, after I made my deposit, I racked up about $200.00 trying to find another dealer in CA, NV, or OR that had a black or ice 1200S in stock (Would have paid more), but no luck. The actual sales experience was even worse (Probably because they new I hated being in their presence). The service department however, was great." - MC 8/01

"I live in the Bay Area, a region notorious for gouging. Last fall I visited my closest local dealer (Bob Drone, Oakland CA) about the V-Rod. With a smirk they informed me that I could place a bid when the first bikes arrived. With an MSRP of $17K, their first three bikes sold at over 10K above list. They called me each time one landed and tried to reason with me that they would prefer to sell to a local rather than someone from out of the region. I asked them how they sleep at night? They replied: "Very well, since the LA dealers are charging over 30K!" - RH 02/02

"Went to Bob Dron's this weekend.  It seems he is now selling all bikes at over MSRP.  The Softail classics were all $2,500 to $3,000 over MSRP.. He had a V- rod for $10,000 over MSRP.  A friend bought a FLTR and went to their storage area and said there were at least a 100 bikes  there. I bet a lot of people are waiting for the 100th anniversary to buy." - RP 02/02

"I found my used bike at Bob Dron on the sales floor. It was overpriced and I asked the sales guy if he would consider giving me a discount if I pay for the whole thing in cash. HE replied that if I do not like the price, someone else will get it within hours. I paid for the bike, the extended warranty and bought all the gear for me and my wife, spending over $27,000, all paid in one move. They did not even give me a T-shirt as a thank you gift! I did all this during a dark time in my life, and now that I am sober, I will spend my money somewhere else." - LI 06/02

"According to well known motorcycle publication, this dealer sells new Harleys at or near MSRP"

"We offer a local HOG Discount to members that went to the last Oceanside HOG meeting. We are open 7 days a week. We also offer a program called HAP where customers are issued a punch card and when its filled ($1000.) we mail the customer a $100. gift certificate" - Harley's House of Harleys 10/99

"Good parts and service,  They are friendly and attentive.  Didn't buy my '00 1200s there, they weren't stocking them at the time. They do my warranty work. Service guy gave me some fender bolts as I left when they replaced the rocker gaskets, because he noticed I needed a couple as I was leaving at closing time. The cards they give out yielding $100 in free parts per $1000 spent are a good deal.  They send you $100 'rebate' cards, and you can put more than one of these together on the same purchase.  I bought my heated gear with 2 of them and some cash." - RC 4/00

"Without a doubt, this dealer has the friendliest staff.  They have a 10% rebate program called HAP.  For every $40.00 you spend (before taxes) they sign off on a card, when you fill it up ($1,000.00) they send you a $100 gift certificate. The dealership's HOG chapter members get a double dip.  They get a card when they attend the monthly meeting getting them an additional 10% up front, service department included.  Special orders, no problem- second day air.  Bike prices are close to or better than most dealers-XLs are MSRP.  All bikes FCFS-$1000.00 refundable deposits." - MM 3/01

"They have the friendliest staff.  Their 10% rebate, and 10% HOG discount is the best in the area.  However, when I had my bike in for the 1K service, the Service Manager specifically told me that the 10% HOG discount is NOT good for service.  I still drive out of my way to patronize this dealer.  Big Twins are $1k-$2k over MSRP." - MR 8/01

"Bought a bike at MSRP which was great , service dept should be avoided at all cost!!" - PH 08/02

"Other commenters must be at a different shop than I'm going to! All bikes (except Sportys) are 3 to 5 thou over MSRP. Special orders are "10 working days" and after you purchase a bike it you may not see your plates and DMV papers for months ,literally. (Input from several buyers too} . Service; quoted "4 hour" re-spoke job" took 3 and 1/2 DAYS, tech burned clutch plates on Classic "to warm-up engine fast", I've redone 2 1000 mile services for friends because they were not complete ie; chain not adjusted, oil leaks etc. Bikes come back oily and water spotted . Actually had a rear tire installed and only half of it was washed leaving a green wall/white wall. Prices are 10% over all other area dealers (hence their "HAP program breaks even). Friendly staff in motorclothes but beyond that a very big "watch out". There have actually been people picketing out front with signs that say "Don't buy here" .Go "far south" for the best bike deals and go to the "big city" just south for the best parts deals. Pick and "indy" for service beyond warranty." - EG 12/02

"Harley’s House of Harleys sells all H-D's (Except Road King) at MSRP. This was verified with the sales manager on 6/23/03. All bikes brought in for service are completely cleaned before being returned to the customer." - Harley's House of Harleys 06/03

"I purchased my 02 Sportster Custom 1200 in December of 2001 at MSRP.  I have 8k on the bike since.  HHH has always serviced my bike on time at at a fair price.  My concern is that they have had a very high employee turnover (service, sales, and motorclothes) rate in the last year.  They have dropped the HAP discount (10%)on parts. Although, they still give Oceanside HOG members a 10% discount providing that you attend HOG meetings.  Their service department is now fantastic.  They are knowledgeable and willing to take care of the customer no matter what it takes. My name is on their first '04 Night Train.  I won't even look elsewhere." - JC 08/03

"Small shop, limited selection (shares allocation with main store in Auburn).  Talked to saleswoman, MSRP, will sell out of area, but require minimum $2500 add-ons with orders and all bikes on floor have add-ons.  Friendly folks, pleasure to talk to, they're looking to expand later on. Shop rate $70/hr." - JS 10/01

"Visited 9/19/01, talked to salesman.  Nice folks, medium-large shop and selection of bikes. MSRP; don't sell out of area, unless bike has been sitting on floor for >30 days (rare, but it happens, and then only maybe).  Shop rates:  $115 for BT 2500 service, $230 for BT 5000 service, $390 for BT 10000 service." - JS 10/01

"I purchased my Buell Pro race kit from Peninsula H-D and although they did not seem to be very knowledgeable about Buell parts and accessories, when they made a mistake in ordering my parts... they also made it right!  The correct parts were $200+ more than what I had been charged, and they called it even for my inconvenience.  The staff is also friendly and helpful.  San Jose and Santa Cruz could learn a lot from them." - BH 7/01

"Had my 1,000 mi work-over (2002 FLSTCI) last week here.  Excellent experience.  Service writer and mechanics did a good job and acted like I was doing them a favor.  Who would have thought!  A group that appreciates customers.  The parts counter was equally enjoyable, good people.  If you go there when they aren't totally swamped, they will spend any amount of time with you.  Even during the Harley open house when it was a mob scene, they were courteous, cordial, helpful even toward the end of what must have been a long day for them." - MS 11/01

"I just purchased my 2002 Fatboy from Peninsula H-D.  The whole experience was absolutely amazing. I called them looking  for a Red Fatboy, the Sales manager said one was coming in, quoted me a price  and with a $1k deposit, it was mine and due in around 4weeks. My new baby  arrived 1week early. I went down and met the Sales manager for the first time.  The price stayed the same, even during the signature part, which was lower  than anyone else in the bay area, didn't try to sell me stuff I didn't need,  was very honest and open with me the whole time. I scheduled an hour with her  and she spent every minute with me making sure I understood everything. They  gave my wife and I very nice shirts as a gift. When it was all over, I felt  like she was my long lost sister. Now I know what they mean about Harley Family. I returned the next day to pick up my new Fatboy with a box of candy for my new family to enjoy. The whole staff at Peninsula H-D will  really impress you. They definitely know the definition of Customer Service. " - RH 03/02

"dealership is a large, new bldg by itself near new shopping centers and close to I-80.  MSRP, will sell to non-locals (although their Folsom affiliate won't (?!)), and no strings.  Very friendly, esp. a pretty boutique lady.  Many used bikes and prices not too out-of-line with MCNews report.  For CA anyway. " - JS 9/99

"A mixed bag.  There are good things about their sales:  basically at MSRP, but no formal list.  Difficult to keep a bike order on track. They sell at MSRP but somehow on my transaction, the MSRP was entered erroneously high until I pointed out their error.  They require additional purchases with the sale.  Be certain you understand and agree with every line item on the sales receipt. Service has been spotty, and they were unable to accommodate my request for the 1k service (this was *not* last minute)." - JS 10/01

"Good experience all around, Sportster at MSRP, about a month wait.  Everyone worked with me when I had questions,  we also rented and got a price break since we had to turn the bike in early (our schedule changed)." - BM 11/01

"According to a well-known biker magazine, readers have sent in letters claiming that this dealer sells bikes at or near MSRP."

"Dealership is unchanged from earlier report.  Noteworthy is many (a dozen or more?) antique and older restored beauties from 'teens, '20's, '30's, etc. Some featured in books on the subject.  Close to I-80 and worth a side trip, IMHO.  Very friendly staff." - JS 9/99

"I recently bought my first Harley from Sac HD, a 2000 Sporty 883 Standard. The staff was very knowledgeable, polite and professional.  I got the bike at MSRP and they threw in 2 hours of labor to install accessories (anytime, not just at purchase), 10% of all accessories at time or purchase and card for 10% off future accessories (1 time deal), an HD tee-shirt, soft hook tie-downs and a lock.  I am very pleased with them and look forward to doing business in the future." - SK 3/00

"Ordered a FXST on 6/00, that is due in the end of 3/01.  Charged MSRP plus $500 "set-up fee," also required a $500 deposit.  No nonsense pricing.  Every model is priced on an 8.5X11 paper with detail showing out the door price.  Everyone has been friendly." - CR 3/01

"I had a disagreement with a service technician. He had said to me, and my wife, treat me good, remember I have your bike in my shop. I said what! Of course I was upset, I followed through with my part of the deal, didn't report him, I sent an employee to deliver the product, he refused to pay, That got resolved, he paid, then trashed my bike while in the shop. A good thing to not piss off your cook, your mechanic, and the dealer. I reported the incident to the dealer, he said report the guy to the police. I asked them to keep an eye on my bike. I got it back with a LOT of damage, I called the dealer, They said do not call here anymore." - GP 7/01

"Ordered 2002 FXSTD in August 2002 and it arrived the day they said it would (December).  They put on only the accessories I asked for and charged me MSRP plus 500 setup fee, plus the price of the accessories I asked for (labor covered by setup fee regardless).  They even through in some sweatshirts and stuff.  Their entire staff (sales & parts) were great in helping me decide what pipes to put on (at my request).  The thing that floored me was the honesty I experienced by all involved. I've visited nearly all dealers in my area (Rocklin, Auburn, Folsom, Fairfield, and Sacramento HD) before deciding to purchase at Sacramento HD.  To me, MSRP plus mandatory accessories that THEY decide on is not MSRP. Sacramento HD has gained a customer for life." - LS 03/02

"Sac HD is the best!! I ordered a ' 02FXSTBI (nighttrain) and HD shipped a Carb model instead. After the mistake was found, they decided to make it right by getting me a ' 03 anniversary model, since now all the F-I models were sold or not available on a trade with any other dealer. They got another customer for life and I'll tell everyone  the same as LS. These people are the most honest, friendly and professional bunch you'll ever meet. PERIOD. No pressure, just darn good advise and service." - DD 08/02

"Just purchased a FXSTDSE and paid MSRP plus 500.00 set up fee. They got offended when I made first offer to write them a check right then for the cost less one hundred dollars. Not very personable, they acted like they were doing me a favor by selling me a bike. They charge 290.00 bones for 1K service. Did not offer discount for parts, service is backed up 5 weeks. (must be good) Had to ask for my 100 yr anniversary cover that comes with bike. Disappointed in service and attitude for the dough I dropped." - RT 06/03

"Great dealership with great attitude!  Am waiting on 04 Screamin Eagle Electra Glide (Feb.) that I got for MSRP plus 15% discount on parts, accessories. This is the second new bike that I've bought from them at MSRP.  More importantly, when I get my bike back from service and something is just not right, they don't argue with it.  They say "just bring it back and we'll take care of it for you".  A couple times I've had to take it back more than once, but they don't try to deny the problem they work till they get it right.  I'd recommend them to anybody." - JM 12/03

"I bought an 03 anniversary FLSTFI silver and black from Sac HD. It was one of the best purchasing experiences I have had. The sales manager and salesman were very up front about prices and set-up fee, MSRP + 500.00. I had done extensive research and this was by far the best deal one could hope to strike on a new big twin. No pressure to buy extended warranties or extra chrome although I did purchase some options they gave me 10% off on all parts as well as returning the oem parts without asking. Having researched retail prices for the components prior to purchase, I was pleased to see there was no additional markup on HD or aftermarket parts by this dealership. They have a customer for life and I wouldn't jeopardize a good business relationship buy trying to beat them out of a hundred bucks." - JB 12/03

"I do believe their bikes are sold at MSRP.  I just bought an 05 Dyna for my wife and they gave me $750.00 off MSRP.  They also gave us a bunch of cool gifts. One was a cordura carrying case with a picnic kit, a screw driver tool, two t-shirts of our choice, 2 stainless steel coffee mugs, 2 leather note pads, catalogs, and the bike came with an alarm system at no extra cost." - SA 07/05

"I purchased an Electra Glide Classic in December 2006.  It was on the floor, at MSRP, no added chrome.  They charge $1045 for freight and set-up, a little steep.  Overall, a good experience." - GP 12/05

"I would like to praise Warren's H-D for making me a very happy customer. After being screwed by Santa Cruz H-D in California, I walked into Warren's H-D and asked them about a bike. Not telling my terrible experienced that I just went through, the Salesman told me that he had a cancellation.  A pearl white Heritage.  I jumped on it and took the bike.  This was May of 2000.  Till today, I am treated as "Family" something that is very lacking in businesses today.  I walk in there and they focus their undivided attention to each of their customers. Let me mention, not just one salesperson, clerk, or technician, but all of them are excellent people. I have written numerous letters to H-D headquarters in hope that this dealership get what they deserve. "Extreme Excellence" - JS 3/01

"I was looking for a EFI night train and had called dealerships in the surrounding area . I was told they had one in black pearl (exactly what I wanted) that had just come in the day before. I asked them to hold onto it, gave them my name and number and when I didn't make it by lunch the next day they gave me a call. I found the sales people to be friendly, straightforward. The bike was right inline with what I wanted to pay, unlike Gary Bang which was much closer to home. I had to go back and pick up the bike a couple of days later and it was ready and waiting with the store owner standing alongside it to shake my hand. I ordered a seat while I was there and they sent it right to my door." - RB 12/04

"I bought  a 00 sportster from them @ 2K over msrp, (found out later). Nothing free but a t-shirt. $240+ 1000 mi. service.  Wanted to charge me 1 hr labor to fix a possibly bent rear turn signal bolt, ("The warranty doesn't cover bolts."). Tightened it for free when it wasn't bent after all.  Left a leaky OEM clamp on the smaller oil hose from the tank. When I took it back in they told me 'that one always leaks', and offered to fix it for 1 hr labor, "or fix it yourself", above and beyond the $240+ service fee. Second service left me with a too-tight primary, ( they didn't even check their work),  that I had to take back in, (100 mi roundtrip), because the tech didn't check it properly. I do not let them service the bike any longer. I use an independent I trust and Oceanside HD for warranty work." - RC 4/00

"Really had bad experience with SD Harley, purchased in stock 02 FLSTC and ordered SE pipes, Air cleaner and chrome front end. Was told it would be ready to pick up on Friday (a week after signing the papers) Come Friday had to call dealer and was told bike probably wouldn't be ready as they had a party going that evening. Pitched a bitch and salesman said they would get it done. Went to pick it up and none of the extra's were installed- adn't even been ordered yet, already paid for though. Salesman ordered extra's, parts came in a week later made appt to have parts installed, went to pick up bike and only part of the chrome front end was installed, and bike was sitting on showroom floor for sale again, with someone sitting on it. Was told I could make another appointment to get the rest installed, decided to get out of there and install rest of chrome myself. Also took the bike in for the 1K service and got it back filthy, cleaner used an oily rag to wipe down bike, took two hours to get all the oil off. After spending over 34K in three years at this dealership you would think they would care about keeping me as a customer, I guess not. Sales and service departments will not getting another nickel from me. Parts dept was good, but I probably won't even go back in there." - BH 11/01

"I brought my bike in to have an air cleaner kit and pipes installed.  They got the air cleaner kit on, but the pipes never came in.  Huh?  Why would you start a project with out all the parts?  Parts people told me next week, well they didn't come in - at least they refunded my $ without much hassle.  Picking up my bike after the 1k, the enricher fell off when I pulled out the knob.  I went back in, and the tech never apologized, just stated that's pretty normal - they didn't cause it to fall off.  Humm, just how good do these folks check out the real safety item?  Needless to say I now go else where." - CT 12/01"

I arrived in San Diego as a dealer attending 05 new bike show first part of July, needed some work done after riding from Michigan by way of Bend OR. I wanted fluids and filter changed and clutch cable replaced, check an electrical problem and oil pressure gauge. They fixed my oil pressure problem told me that I had a purple wire shorted to ground, changed my engine oil and filter, replaced clutch cable but failed to refill my transmission. noticed a problem with transmission in northern Washington state on our way home. stopped at Skagit HD in Burlington WA, had new transmission installed there. I just received check form San Diego HD this week for reimbursement of all my expenses." - LG 11/04

"Talked to sales mgr, who said they sell out of area, no strings, but $1500 over MSRP.  Shop rate:  $78/hr.  Yikes. A 1911 single and a 1914 v-twin on display, also various engines in display cases from 30's on.  Very businesslike." - JS 9/99

"$!9,143 for a 2000 RK Classic but to sell out of state you must ship it out of state and also have to remove all the California emissions equipment." - AB 11/99

"These guys suck. We were heading back up from SF to Oregon when I spun a starter (so I thought). It was early Saturday, but they wouldn't take the bike in (even after explaining I couldn't afford 3 days in the city, since that's how long it would take them to get to it). I guess it's not their responsibility to get downed bikes on the road, but from what I hear that's the norm for most HD shops." -MC 3/00

"I bought an FXDX  from DP and had them do the 1000/2500/6000 services.  I have pretty good things to say about these folks. Their prices are on the high side, but remember that rents in SF are world class.  I doubt if they have a choice. In Sales ask for Mike - he's an ex-mechanic turned Sales dude.  Great guy with a lot of experience.  Ray is the head of Service, 
also a good guy who teaches motorcycle riding courses in his spare time." - NT 3/00

"Just bought an XLH Jan/01.Great sales guy (X MC racer), extremely knowledgeable, very patient. We worked out a couple of possibilities, I chose one off the floor and had them put Buckhorns on it. Got out the door for MSRP (California MSAR) + the usual Dealer prep, Freight, CA pollution, doc fees, tax and license etc, etc. $7514 over the curb. No other dealers gave me the time Frank did, or had any selection in stock. In spite of the small deal he did help me save a few bucks. Let's face it buying a Harley isn't like buying a Ford or Chevy. All in all a good experience. I recommend them." - BH 02/01

"Dudley's has totally lost their way.  Not only have they gone from an MSRP dealership (they mark 'em up several thou), but their sales organization is too arrogant to so much as return phone calls, even from a repeat customers who is a very serious buyer.  Of necessity, I ended up going elsewhere." - JF 10/01

"I bought two bikes from “Dudley’s” prior to 1990’s and paid MSRP.  On 2003, I paid over $2000.00 over MSRP because of “these anniversary bikes will go fast”.  Dealer or Stealer?  You decide.  I did.  I wonder what Sr. and Jr. would say?" - PL 11/03

"I bought my very first bike from these guys in early this year (2004), it was an 2003 100th Anniversary Sportster 883C that was left over from the year before.  They gave me a pretty good deal on it, and even after paying the “Harley Tax” it came out a lot cheaper then I had expected.  Since it was my first bike I thought it would be best for them to install the parts for I did pay for labor, and yes it is pretty pricey but no more then what I expect at any other dealer (car) I have had to pay.  Service is GREAT, never any pressure, great time helping me find out what fit me the best in terms of bike and gear and the salesman was a great guy.  Services was great,, and upstairs I even got to sit down with the owner (you know who) and talked about riding for a new rider like myself and got some great safety tips from everyone on my way out.  If I ever needed dealer only work, they would be the dealer I would turn to." - ZS 02/04

"Got my bike out of 2500 mi service last week and am forming favorable opinion of San Jose's service department,  for routine stuff anyway." JS 10/99

"I lived one mile away from SJHD/Buell, due to convenience I ended up going there for most of my Buell service and recall needs during the first year of ownership.  My experiences were ALWAYS bad.  Problems included, but were not by any means limited to: Total lack of knowledge by Parts and Service departments when it came to anything Buell - recalls, parts, setup, performance, etc. Atrocious service - parts missing, nuts & bolts left "finger tight", parts incorrectly installed, parts falling off within 5 miles, numerous (deep) scratches to frame & PM rims, bike always returned filthy, etc. The service staff was never helpful, never courteous, never listened, never did a quality job, never took responsibility, never apologized, NEVER going back! This was the worst service I have ever experienced in my life.  I will share my experiences every chance I get, so hopefully nobody else need go through what I did.  I actually got a call from a SJHD "technician" warning me of a problem with something rubbing my front tire as it was severely worn on both sides.  I had to laugh and tell him, "yeah... it's called asphalt!" - BH 7/01

"Stopped by my regular shop 10/6 and talked to salesman. The dealership now sells @ MSRP + 5% "across the board" (i.e., sporties, too) and doesn't sell out of the area, e.g. Sacramento. A little over a year ago the sales prices were MSRP + 1%.  They had about five or six new (2002) BTs on the floor available. Still my favorite dealership, esp. for HOG chapter & service, which is now up to $80/hr, but the new bike price policy, which was merely annoying, is now kinda irritating/disturbing." - JS 10/01

"Been in a few times to drool over the bikes. Sales guys (only two of them there) are very nice. Never any pressure, always have time to shoot the s#!t. I went in a third time and the sales guy remembered my name and my wife's name. Now that's impressive. I decided to order my bike there. Sales guy took me to the Service dept to introduce me to the service guys. Anytime there is any updates they call me and let me know. It should be here in June so I'll comment on how the final transaction goes." - MP 04/05

"Tuesday before Christmas I was ready to buy a new Road King Custom and went over to Quaid HD in Temecula, they asked for approx. $1500 over MSRP.  I offered a little over invoice, but they refused, so I walked. Thanks to this site I called Capistrano HD, they had a great selection of bikes. Salesman was the best, quoted me a price on the phone at MSRP - I got to shop and it was actually a little less, plus a discount on parts etc.  The salesman was extremely patient as I sorted through the selection, introduced me to Service and Parts guys and had the bike delivered on Christmas Eve. I will never buy a nickels worth of accessories at Quaid and will travel the hour to Capistrano HD." - JC 12/05

"is an older building, good-sized, classy, renovated and has good selection of used and custom bikes.  E-H dealer, too.  They sell MSRP, no add-ons or strings, and sell out of area.  Some beautiful oldies worth a side trip. Friendly staff." - JS 9/99

"I bought a 00 FLHRCI in Jan 00. I ordered it back at the end of March 99 as a 99 but was too late and had to wait for the 2000. I ordered it and bought it at MSRP. No surprises when it came in and I had to pay for it. 10% off accessories and labor to install, at time of sale. The dealer shipping and setup totaled $995. $230 for shipping and $765 for setup. Great bunch of guys from the two salesmen I dealt with (Dave and Chance) to the parts counter (Howard) and the service manager (Dennis).  The girls in the clothing dept were very helpful too.  Even the general manager took time to show me their leather care products!  All employees were very attentive before and after the sale. Nice show room as well." - SW 2/00

"I purchased my '00 Buell S3 from SCH-D/Buell.  I soon returned to get my 500 mile service done and asked that they also replace the stock air filter with a K&N unit.  A few weeks later while cleaning the bike I notice that the stock air filter was never replaced with the K&N filter, but I was charged for it.  I called and spoke to the General Manager and he was having difficulty believing me, so our conversation ended without resolution.  Frustrated and angry, I shared my situation by posting it on a Website.  Well, to make a long story short... after a total goat rodeo involving a conference call with a Buell Service Rep, an agreement to post a follow-up to the site, and an accusation of attempted extortion by the GM, needless to say I will never return to that dealership again.  Two of my friends who purchased a '99 X1 and a '00 Fatboy have never returned either, and for reasons of their own!" - BH 7/01

"While it's becoming easier to be a loyal HD guy as the products seem to continue to improve, it sure is becoming more difficult to be a loyal HD DEALER fan as in more and more instances these dealers are using the improving HD image to line their own pockets. HD Santa Cruz recently cancelled their 15% discount for the local HOG chapter. (driving more customers to the HD Road store and dealers such as Chicago HD that offer a 20% discount w. no California sales tax)   Inquired about the new Screaming Eagle Road King- MSRP $25095. Pricey, BUT from Santa Cruz HD you can be out the door for $37000+.... This is truly a rip-off. Harley ought to offer the Custom Vehicle Operation products through Website sales like Ducati do.  If they did, they could avoid paying the dealer normal commission and make more money themselves, and maybe more of us could afford to ride a new Hog." - AH 8/01

"Large inventory of bikes for sale, probably the largest in the Los Angeles area.  In addition to the bikes on the floor they may have a large number of bikes in the upstairs mezzanine.  Sells bikes for MSRP or slightly above, and deals fairly.  Large parts inventory; however, in my experience, some of the parts guys have not been too knowledgeable, i.e. better have your part number handy!  On the other hand, they've had parts in stock on several occasions that no o