"I have always gotten the best service out of Dothan HD/Buell. I purchased a bike there in 1999 and they have always stood behind their product. They have bent over backwards to help me when I needed it. Thanks Guys." - MN 02/01

"Salesman said he would sell me a Sportster at $1000 over MSRP." - AG 7/01

"These guys are a class act all the way. I got a great deal on a Dyna Defender and they let me test ride with no obligation to purchase. The salesman made it clear I want this to be the bike of your dreams so if it is not after the test ride we will try something else. I would recommend them to anybody that is looking to purchase and wants to be treated like humans and them some. All the staff that I ran into was more than helpful and a pleasure to be around and they seemed to enjoy being there too!" - RB 04/02

"While traveling through Dothan, my stator fried. I know how busy service departments can be just trying to keep up with the regularly-scheduled maintenance work of their customers, much less some guy that just pulls up to the service door, late on a Friday afternoon with a sick bike. They rolled it right in, diagnosed the problem, and even stayed late to fix it and get me back on the road. When it came time to settle the tab, I asked "how much is it" and was prepared to hear "how much you got?" but what they charged for labor and parts was MUCH lower than I expected. I didn't feel gouged in any way." - GL 05/02

"H-D Dothan is by far, the fairest, most honest, and most reputable dealership I have ever dealt with. In the 17 years I've ridden motorcycles, I've never had a better experience. The owner and GM treat you like family, the service and parts department are exceedingly competent! From trading a cycle in, to finance, to delivery and beyond, HD Dothan rocks! They are one of H-D's top 25 dealers in the nation, and it's not hard to see why! Awesome, awesome dealership!!" - JR 06/02

"We have nothing negative to say about this dealership. My wife and I bought our bike through Overseas Military Sales Corporation in the Republic of Korea. The bike was picked up at H-D of Dothan ,AL. The sales person was great answering our questions and filling out the paperwork (and they make no money out of this deal). The wrench and the parts department were also great answering my questions. I received a call from them a few days later wanting to know if I was satisfied with their service. This dealer provides great service to their community and the Military community as well. " - EL 10/02

"I started riding Harley's as a young motorcycle officer in Miami way back in 1973.  After moving to Panama City, I began a relationship with H-D of Dothan, 75 mi. to the north.  After 13 bikes and a new one on the way, I can only say the staff at this dealership is by far the most professional in the southeast (I've been in them all). Any problem, (and there have been a few), has been resolved to my satisfaction.  This dealership is in business to satisfy the customer.  I recommend you stop by and check the operation out." - ES 02/03

"On April 30th, some friends and I were riding from NE GA to Panama City, Florida's Bike Week. Making a long story short, my bike quit running. Thanks to some fellow HD rider's from Newnan, Ga., they trailered my bike to the HD dealer in Dothan, AL.  With thoughts of a ruined trip going through my mind, I waited for them to find the problem. It was a simple fix, although I had to have a new battery to replace the almost 2 year old one that was in my Harley. Total cost was under $135.00. If you're gonna break down in Alabama, hopefully it'll be close to the dealer in Dothan. Thanks guys, for treating an out of town guy like a brother. " - JH 05/03

"By far the friendliest, most helpful staff of any dealership anywhere. Had a bike delivered there that I bought through Overseas Military Sales so the dealer wasn't making a profit off the purchase yet they still treated me like their most important customer." - KB 11/03

"Traded for an 02 Heritage. Got a fair price for trade-in but price of new bike was over MSRP, but the Sales and Admin Staff will work with you until you've reached a fair and manageable price. Service MGR is very knowledgeable and helpful along with the Technicians. Just can't say enough about the Staff and the turn around this place has made in the last 4 yrs I've been going there.  I will be a regular customer." - LB 11/01

"Twice in the last year I tried to buy a used heritage and a used road king from this dealer.  they were very high on their prices and wouldn't budge a penny.  I tried to trade a 96 Lowrider for a 98 road king.  they asked $6000 difference.  I told them I just couldn't do that.  I went to Rider's H-D in Birmingham and bought a brand new road king for less than $6000 difference and now get 10% discount on parts too." - SH 03/02

"These guys are crazy, they mark up the prices so much on the bikes.  And then they add a bunch of accessories and then make the customer pay for it.  I live in this area and this is the only dealership around.  I ended up going to Atlanta to buy the Harley, I would like to keep the money in the state, but not if the price is $3K more than Atlanta.  The salespeople are not very helpful, I guess they are not used to selling too many bikes.  I saw a lot of new bikes on the floor.  None of them were being sold.  They are too expensive!" - PC 04/03

"This is the most unfriendly dealership I have ever been in, I am there to spend my hard earned money and no one even says hello to you or even asks if they can help you. I would like to spend my money and keep it within the state but these guys are really sorry. Right from the sales department to the parts and accessories dept. They act like They are doing you a favor when you talk to them. I worked for Harley Davidson before and I never treated anyone with disrespect or ignored them when they entered the store. This dealership really needs a class on customer service and how to gain respect of the community. I think they are there to take everyone to the cleaners and do not care about the future. Maybe the new owners will make a change." - PC 04/03

"This dealership is something else, I went there today to buy some motor clothes from their big 50 % off sale. No one in that dealership even says hello or talks to you except when you check out and than they give you smart ass answers. Example, can you remove this security tag so I can try this item on (Security tag had nail sticking through) Answer from sales clerk, If I feel like it maybe, well what is up here did she have a bad night? or dose not want to make a sale? The real problem here is this dealership has a bunch of lazy people that work there. Maybe they do not pay them enough or something. I am the customer and I deserve to be treated with respect when I am in that store at all times. This is not the first time this has happened. They the employees and management need to shape up or ship out." - IM 04/03

"Recently went in and bought a new V-Rod.  Couldn't have gotten a better price anywhere-MSRP-with a custom numbered paint job!  The sales people bent over backwards to help me.  Overall, just a great experience! " - JA 05/03

"Rocket H-D is under new ownership now and it is a fun place to shop again. Still too pricey, but at least they acknowledge your presence now. I still plan on buying from Dothan's Dealership in August/September." - DW 06/03

"I was hoping that under new ownership this place would get reasonable on their prices. This past week I was there and they had an '03 Wide Glide on the floor. Silver and Black. It had a few chrome pieces on it but was not a stand out in any crowd. They had a Base Price sticker on it of 21K plus. Somewhere around 21,500. Don't know how they arrive at that. Then with the accessories they added the total was around 26 thousand. For a Wide Glide! Other prices were similar except for the V-Rods they were trying to give away. Used prices were out of sight as well. Maybe they just want to market to the RUBS in Huntsville. They want $400. for a 10K service. I asked the owner why so much, he said that they do just exactly what HD recommends, stuff like pack the wheel bearings that other shops don't. I walked away from that since we all know they are sealed now. Maybe he thought my '02 Heritage sitting there was a shovel." - BP 09/03

"This dealership is really something else, all the prices are out of this world and they never have any thing on sale. That is ok, because several of my fellow bikers have learned to save the money for Cool Springs, they have excellent sales on all of the goods in their store to include the service department. How about a big bore kit installed for just 399.00 and not to mention the sales inside the store for the past year always 20 to 25 percent off. Rocket Harley Davidson needs to get on track and start taking care of the locals. I hate to spend my money out of state but you can not help it, when you local dealer is out to take your pants off. As for bike sales form Rocket H-D! Motorcycles are priced so high many people can not afford to buy local and must go out of state to get a good price. This includes myself, I have purchased five new Harley's in the past ten years and they were all purchased out of State. What a loss of revenue to Huntsville and Madison County. Some one really needs to wake this GUY and get him onboard with a new show, he really looks like the old owners but a hell of a lot greedier." - JC 10/03

"I traded a 2002 Heritage for a 2004 UItra Classic, and I must say that after a few days of haggling I ended up with what I consider a fair deal, competitive with what any other dealer on the net will offer on a deal with a trade-in. The dealer's initial quote was way high, but turned out to be flexible and the salesman was willing to work with me. However, do not expect to find any bargains at this store. I think the service department has also improved under the new ownership." - FC 02/04

"My husband expressed an interest in trading for an Electra-Glide that he saw at Rocket Harley. The sales lady told us it was fuel injected but when we went to look at it, it turned out to be carburetor. No big deal, we were still willing to see how they would trade on our '02 Heritage fuel injected with $2700 in documented accessories. This was a bone stock E-Glide Classic that they wanted $3500 over MSRP. They asked $5000 and the Heritage for it!!  What? Are you kidding? Last Saturday a friend that I worked with picked up a Road King Classic, FI and Security, for $19100, out the door, at Foster's H-D in Tuscumbia, Al. They are only 75 miles away. He did order it and had to wait until it come in but got it at a fair price. Rocket only wants to break it off in whoever they can." - VR 03/04

"Bought an '04 Fatboy, used, had to pay nearly new MSRP. First Harley, my mistake. Got all the paperwork done, fixing to ride off into the sunset, my "Injected" bike had a carb. Offered me $150.00 to settle for carb. Bought an '06 Road Glide, damaged front fender, had to wait 1 month to get the new one. Was told by the salesman that my new scoot had XM radio, just call and have it activated. Guess what, no XM. Have no experience with service, parts guys are great. Will purchase elsewhere next time." - WN 11/05

"Used to load up bikes with chrome, but seems to have stopped that. Quoted $17400  to $18000 for 2000 Road King (depends on color).  Good wrenches and knowledgeable counter people. Over all good attitude. Don't know about HOG discount." - AN 10/99

"Lots of new bikes on the floor and a quick check of the price list tells why!  One bone stock Softail Standard at $3,000 above MSRP with other bikes at the same markup, but loaded up with accessories at list price plus flat rate shop charges to install each item.  You can easily pay $1,000's in labor for setup of that new bike with chrome that you couldn't even pick out yourself!  Want different accessories - they will swap some of it out (but not all) and watch the setup charges escalate. Sometimes you pay a little extra for customer service; but the customer service here warrants rebates to the customer.   (Maybe they are nicer to the prospective RUB that has $40,000 cash in his pocket to turn him into a BIKER.)  Several local bikers were most helpful to recommend H-D shops in adjoining states.  Mobile Bay H-D is definitely a STEALER." - EZ 3/01

"I just wanted to say what a wonderful job Mobile Bay H-D/Buell has done on my bike. These guys have been extremely helpful and I can't say enough about them. Keep up the good work." - MN 5/01

"I had some warranty work done by these guys. I did not buy the bike there and they were like bending over backwards to get me to bring it to them. They restored my faith in customer service by an HD dealer. The work that was done did fix the problem too, no go back here .If the rest of the store operates like the service dept does they will be the biggest in a few short years no doubt about it !!!! I truly felt like a customer. All the the guys there were friendly prompt, good communication and a pleasure to deal with. When talking to them by phone I even asked "Are you sure you are a dealership?" This was a very pleasurable experience for me with them." - RB 05/02

"I bought  a 2002 Deuce from these guys, and they made me feel like I was the only customer they there dealing with. It made me feel that customer appreciation was alive and well in this day and age of get the money and run. They went over every thing on the bike and accessories I had installed and made sure I was completely happy. Before I could leave the store. There price was the best I could find. I paid roughly paid $200.00 approve MSRP." - DD 07/02

"Best dealership I have ever visited.  Traveled 250 miles to buy a bike from these guys.  Sell most bikes at MSRP plus a minor set-up.  Just bought a V-Rod from them for almost $2,000 Under MSRP.  Was not expecting the level of service I received from this place.  I had emailed them for a price quote to use in discussion with a local dealer.  The local dealer wouldn't even talk to me.  When I drove down, I expected them to "adjust" their quote some.  Wrong, they didn't add a penny.  Best experience I have ever had." - JP 05/03

"Bought a new 02FLHR earlier this year from out of state .took about 5 wks for bike to come in, was about 1500 over list, could not find any avail around Cincinnati area Thought I was treated fair, considering no trade in, and them knowing I won't be back for service or parts. Sales rep. and sales mgr were both respectful, serv mgr was very patient, while asking tech questions, seemed to know the bikes very well." - DH 08/02

"I live in the city... The customer service lacks the personnel touch they will allow you to wander the store without saying Hello... The parts people are helpful when you get to the counter... Just don't expect a warm welcome but you can find the parts you need." - BC 01/03

"I went into the service department to buy a new set of tires for my bike.  When I came back to pick up the bike I was excited about the new tires I did not inspect the bike for any marks or scratches, just loaded it in the trailer and drove off.  I went to my next stop in town I was inspecting the bike then and I noticed a 4-5 inch DEEP scrape on the rear exhaust pipe. Irritated I called and asked the service department if the bike was dropped or scraped he said he did not know.  The next day I brought it back to them (still on the trailer) and he laughed at me and told me that he would not fix it, the mechanics laughed at me and one even called me a "little liar" they were very rude and  lost them a customer.  The parts department is excellent and I would recommend them any time but not the service department." - MC 10/03

"I bought my first Harley from this dealer in the spring of 2000. The price was higher than MSRP but certainly competitive with other dealers. I've since bought 3 more bikes from them and as the supply/demand equation smoothes out the prices have gotten closer  and closer to MSRP. The sales and service departments have always been very kind and helpful; but what really stands out is their desire to do the right thing by the customer. If a mistake has been made on their part or I'm not satisfied with some aspect of their service, they ask what they can do to make it right and then they do it...period. That attitude and the best service technicians I've seen anywhere, especially the state of AL, keeps me coming back time after time." - PH 10/03

"A few weeks ago I bought a new ultra classic. After talking to a lot of dealerships, trying to get the best price I could on the phone, with out driving a 1000 miles, I went to two of them. The first one gave me a price, MSRP. + setup etc, and wanted me to leave my chrome goodies on my trade in. Then I went to the Montgomery dealership .They did MSRP + setup etc. They told me to take off all the stuff I wanted to keep and beat the first deal by a $150.00 out the door! And they did a dealer transfer to get the color I wanted. Not bad for a 60 mile drive. The sales staff are great to deal with, Part's personal are A+. Motorclothes Ladies are very sweet and helpful, fix you right up. The bike got to the dealership late that afternoon they put two service guys on it to get it ready! great job guys! I have never had a problem service dept. When I have a problem with the bike, they treat me like the boss. This is my 3rd bike I have bought from them. Thank's a lot Gang! -DC 12/05

"I bought an '05 Dyna Superglide in Dec.'04. The salesman and other employees I dealt with were  courteous, knowledgeable and professional in every way. I'm very happy with my purchase and personally can recommend this dealership on my experience thus far." - SL 02/05

"Heart of Dixie, Rider's and Montgomery all had at least a two week wait for service. Called Mt. Cheaha and they said, "When do you want to bring it in? and we can even do it on Sunday." Their price was $20 cheaper than Heart of Dixie. Nice people and no pressure to buy extra crap that I did not need. They told me that they will stay late to get a traveling rider back on the road." - MC 06/05

"They dealt right with me on my '05 Ultra Classic. I did not leave feeling that I got screwed. This is the second bike that I have bought from this dealership. But good luck trying to get a 1K service done while you wait. They stay backed up at least two weeks and they do not want you to wait on your bike." - MC 06/05

"Walked in from staying at the motel next door. One of the salesmen came over and talked about some of the bikes he had. I was looking at the Electra Glide classic or standard. He quoted a price $1500 over the MSRP but he was nice enough to say that the manager would "dicker" on the price if I had a large enough down payment. needless to say I did not buy from there and will not buy from there. also laid the t-shirt down I was going to buy." - RH 12/05

"I was put on the list in June of 99 and got a call one week later, that they had the Road King Classic 99 that I wanted.  $18,100 out the door, 10% discount on clothes and accessories . I was treated very nice then and every time I have been back." - BS 1/00

"I have my 92 FLHTCU in their shop for the Harley engine remanufacture program. I chose them after talking to the local Huntsville dealer and not getting a warm feeling at all about them. I visited Riders twice before delivering my bike to them and was treated with friendly, informative sales staff both times. Their service department has been easy to talk to and if all turns out well (and I suspect that it will), I plan to continue doing business with Riders." - TH 4/00

"On a previous note to your web site I said "Their service department has been easy to talk to and if all turns out well (and I suspect that it will), I plan to continue doing business with Riders". Well, Riders came through even though the bill was a little higher than expected and I will continue doing business with them. The higher than expected bill might have been my fault though. I left the hack attached to the bike because I did not want to re-align everything and it cost me extra labor. Overall, I'm very happy with Riders and the H-D engine remanufacture program and I'd recommend Riders to anyone who needs service performed on their ride. I'd also recommend the H-D remanufacture program to anyone who needs major engine work and is not interested in major engine mods, but make sure that you go through a reputable dealer." - TH 5/00

"Just finished buying my first Harley; 2000 Road King Classic. Walked in a week ago and asked if they had one, after determining I was a serious local they showed me a bike fresh off the truck. From that time, until I rode it out this afternoon, they have been a pleasure to deal with. This was the first shop I visited where the folks were genuinely pleasant and seemed to really want to put me on a bike; all the Atlanta and Nashville dealers were extremely arrogant and made me practically beg for information. As for pricing, HDs are in higher demand than the supply can satisfy and this is a capitalist society, it was over MSRP (whatever that really is). But even so, it was much below the quotes I had received around the region. My fully loaded cost (bike, tax, title, etc) was SIGNIFICANTLY lower than any other bike only quote I had received; it even beat used bike quotes! I support capitalism, so I won't complain too much about pricing issues! Riders seems to use a FCFS strategy, has a full service shop, supports a local HOG. chapter (free first year membership with bike purchase), 10% discount to local HOG. members, 10% discount on accessories bought at time of bike purchase. Based on discussions with other owners who have a history with this shop, I expect a long and enjoyable relationship." - MV 5/00

"All 3 of his stealerships sell for $2500-$4500 over list.  Manager at Birmingham store would not repair my defective cam bearing, even though bike was, and still is under warranty." - MB 04/02

"Bought a 883 for slightly over MSRP. Great folks, held the bike for me and took care of everything. When I got there all I had to do was sign and drive. Couldn't get Rocket City or Fosters to come off their $2,500 to $3,000 over MSRP. Was about 100 miles out of my way to get there but well worth it." - DK 06/02

"This has got to be one of the worst sales facilities in the US.  Being local, I have been to the dealership 3 times looking at bikes.  Couldn't get anyone to talk to me the first 2 times.  The third time, they said they had Sportsters and V-Rods.  ($2,000 over MSRP)  Had no interest in selling anything else. Had to go out of town to find a bike at a decent price.  The service department has been great though." - JP 05/03

"After previous bad experience with Rocket Harley Davidson, I have taken all of my business to Fosters. When you come to their store the people as very friendly and they treat you respect. I really like the service department, you pay a fair price and get quality work. Not to mention their service prices are 60 percent less than most other dealers in the area. I should have gone there long ago but Rocket Harley was local and easy to use. Thanks to May Foster and your service department for the excellent customer service." - PC 06/03